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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Shipping Information Chart
Standard Shipping | Expedited Shipping | Truck Delivery |
|---|---|---|
| Delivery Time In-stock items will generally arrive in 3-7 business days. Items ordered at the same time may not be delivered together. | Delivery Time We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day. Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday. | Delivery Time Generally available for delivery 2-3 weeks after shipping. |
| Fees Orders equal to and under $200 will be charged 15% of the total order value. Orders over $200 will be charged 10% of the total order value with a cap at $350. Oversized Handling Fee - All shipping charges are based on the original retail price of the product prior to any discounts being applied. *Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs. | Fees Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote. Oversized handling fee - $20-$40 per item | Fees Threshold Truck Delivery - $40 per item
Recommended In-Home Truck Delivery
|
| Standard Shipping |
|---|
| Delivery Time In-stock items will generally arrive in 3-7 business days. Items ordered at the same time may not be delivered together. |
| Fees Orders equal to and under $200 will be charged 15% of the total order value. Orders over $200 will be charged 10% of the total order value with a cap at $350. Oversized Handling Fee - $20-$40 per item All shipping charges are based on the original retail price of the product prior to any discounts being applied. *Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs. |
| Expedited Shipping |
|---|
| Delivery Time We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day. Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday. |
| Fees Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote. Oversized handling fee - $20-$40 per item |
| Truck Delivery |
|---|
| Delivery Time Generally available for delivery 2-3 weeks after shipping. |
| Fees Threshold Truck Delivery
Recommended In-Home Truck Delivery
|
What To Expect For Truck Deliveries
- After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
- When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
- Narrow roads
- Restricted delivery times
- Gated entrances
- Proof of insurance requirements
- Multiple flights of stairs
- Service elevator restrictions
- Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
- On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
- Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
- Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
-
Share any restrictions or
special circumstances -
Ensure that all items will
fit through access points -
Ensure pathways
are clear -
Remove fragile items that
may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.