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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Suzanne Kasler Orleans Coffee Table is rated 3.7 out of 5 by 21.
Rated 4 out of 5 by from This product has a contemporary look I was pleased with the table except for the color finish of the teak. It looks darker in picture but actually very light wood. Also the top is blue not gray as shown in picture. Thankfully it worked for porch because I would hate to have to mail it back. Easy to put together by one person.
Date published: 2017-05-21
Rated 3 out of 5 by from Think twice! AGREE with the reviews about stains on the top. Shipped to store and had box opened to inspect before taking. Found a round spot that looked like an oil spot on the tabletop. Employees tried to clean it off and would not remove. The second table delivered to home. Tabletop is ok. However, after reading reviews and my first experience with stain that would not remove, I am going to the paint store to see if I can find a sealer for the top to prevent stains which I know will be inevitable. This a table for gathering on a screen porch and drink glasses and food will be served using this table. Was told when I went to collect the first stained table top that sealing it would negate any warranty. Not quite sure how this will turn out with applying a sealer...darker color, dry properly. This is extremely heavy and takes two to lift the box. So repackaging for a pick, if you find a stain or wish to return because of stains is an BIG issue. BUYER BEWARE!
Date published: 2020-03-22
Rated 2 out of 5 by from Horrible Top I ordered the SK Orleans side and coffee table. I just thought you should know how terrible the top surface is. It is horribly porous! It needs to be sealed or something! For an outdoor table it is very poor quality and is already stained from just sunscreen over spray! It absorbs everything and will stain! If food spills or drinks are placed without coasters it stains! So disappointed!
Date published: 2020-05-04
Rated 2 out of 5 by from Easily stains I love the look of the table, however, it stains easily. The first day we used it, there were multiple rings set through the concrete top that I cannot remove. The rings came from setting sunblock down that had water on the bottom and from my son setting his bottled water down. I am disappointed that I have only had the table for a couple months and it already looks dirty. If I had it to do over again, I wouldn't purchase the table.
Date published: 2019-08-12
Rated 1 out of 5 by from Stains I have only had this table 2 days and it has stain marks that won't come off. Followed directions with mild soap and water. Didn't help at all. Hope I might be able to seal it.
Date published: 2020-06-07
Rated 1 out of 5 by from Think twice I loved the look of this table, but within one week of it being under our pergola covered deck, I went outside to find the top covered in stains. No clue where they came from or what it possibly could've been. I used soap and water (as the sales associate recommended) and it actually made it worse, as it smeared it. I would think twice before purchasing this table.
Date published: 2019-06-10
Rated 1 out of 5 by from Cracks in the table We love the look of the table but left it outside under a cover and off the ground for the winter. Once we pulled the cover off for the spring, we found two cracks in the table. Why?? The table is not even a year old. Not the best choice.
Date published: 2019-04-16
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Product:JC100-Suzanne Kasler Orleans Coffee Table