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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 8 reviewers.
Rated 3 out of 5 by Pretty but too expensive. Have these hooks hanging up outside our laundry room for my kids backpacks since we don't really have a mudroom. Was planning on getting one more set but ---wow! I am surprised Ballard raised the prices so high on these hooks. When I purchased them about a year ago, they were one third less, and even then after receiving them, I thought they were WAY overpriced!! And I usually don't have a problem with paying for good quality items. I was planning on ordering another set of these today, but don't think I can justify this price. They are pretty and unique but I'm SO bummed about the ridiculous price! April 18, 2016
Rated 5 out of 5 by stunning pewter finish Really looks so much more expensive than pictured. I live in a one bedroom condo and space is very limited. I needed a place I could hang things temporarily like wet laundry. I centered this rack above my sliding glass doors and centered a spray of flowers above the rack. It looks nice and no one suspects its functional as well. December 4, 2015
Rated 3 out of 5 by Well made, heavy duty I ordered the small hook and feel it's very well made. I do like the size and color of the finish. There is some inconsistent coloration on one end and I'm surprised there are no caps to cover the screws. It's going in my home office. November 23, 2015
Rated 5 out of 5 by Substantial I have purchased two of these. One for a family bathroom and one for an entry hall. The finish is a neutral gray with a bit of a sheen. The color blends very well in that it is somewhat reflective and pics up the colors around it. The hooks are very large and are great for heavy towels or multiple coats. I love this rack and will be buying more for our new home! December 12, 2014
  • 2016-07-22 T09:53:58.618-05:00
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Product:WS785-Suzanne Kasler Metal Hooks
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