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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Suzanne Kasler Metal Hooks is rated
4.7 out of
5 by
67.
Rated 5 out of
5 by
Karla H from
Elegant and easy installationI’m impressed by the elegance of this piece and delighted that it was a quick and easy install for one person. It came very well packaged.
Date published: 2021-07-30
Rated 5 out of
5 by
CJlf from
Brass coat rackSubstantial brass metal rack. Great for entry way.
Date published: 2021-03-21
Rated 5 out of
5 by
Sabrina Fair from
I'm hard to please, but I'm pleased!It's perfect for our guest room and has that old Paris feel. Not that I've ever been, but I've heard it's always a good idea. Sturdy and classy and even though Ballard can be expensive, this item was a good value. Functionally artistic on the wall. We were going for a Charleston vibe in the room, and this purchase didn't disappoint. Makes me happy every time I enter the room, and I have to touch it just to let it know it's loved.
Date published: 2021-03-04
Rated 5 out of
5 by
Khixfu from
Exactly what I was looking for!I had an idea that my mudroom could be pretty and not just useful. So I put up a chair rail, wallpaper & crown moulding. This metal hook rack is perfect and will be for hanging pool towels.
Date published: 2021-03-04
Rated 5 out of
5 by
A Kay from
Attractive and sturdyNot only attractive but very sturdy. Holds several coats and scarves.
Date published: 2021-02-22
Rated 5 out of
5 by
Loma1 from
Wall HooksThe walk hooks are awesome. Great quality. Perfect solution in my utility room
Date published: 2021-02-21
Rated 5 out of
5 by
Lund from
ExcellentHave purchased several of these for bathrooms. Easy to install. Able to hit studs to anchor securely
Date published: 2021-01-25
Rated 5 out of
5 by
spain from
RecommendIt's very pretty and solid. Exactly what I was looking for.
Date published: 2020-07-11
Rated 5 out of
5 by
Tpack from
Love theseThis is my second set of hooks purchased. They are very solid and look great.
Date published: 2020-04-18
Rated 5 out of
5 by
Surfer Gurl from
Vintage PerfectionThis was the perfect addition to a vintage,coastal bath remodel, with mixed metal finishes. I couldn't love it more!
Date published: 2019-10-24
Rated 5 out of
5 by
Liz Rose from
Love itWell made, love the nickel finish which is hard to find, perfect for my mud room
Date published: 2019-09-21
Rated 5 out of
5 by
Knoxy5 from
Metal hooksThis row of hooks is sturdy and beautiful. Highly recommend.
Date published: 2019-08-02
Rated 5 out of
5 by
Knoxy5 from
Metal hooksThis row of hooks is sturdy and beautiful. Highly recommend.
Date published: 2019-08-02
Rated 5 out of
5 by
sslbal from
Absolutely love these hooks!We purchased this item to put in our beach condo and it is perfect to have in the entry for towels and beach bags. We are so pleased with the look and quality. The packaging was sturdy and not one problem to hang.
Date published: 2019-07-07
Rated 5 out of
5 by
Hack2 from
Attractive and sturdyI bought these hooks to hang above my Cambridge Shoe Bench. They look great and are very sturdy - exactly what I needed.
Date published: 2019-02-18
Rated 5 out of
5 by
IG92 from
Love these hooks!!!Beautiful and sturdy! Can hang heavy bags and coats.
Date published: 2018-11-11
Rated 5 out of
5 by
shoppingwithgrace from
Beautiful Metal HooksThese wall hooks are absolutely stunning. Very well made and substantial in size. The finish is a beautiful brushed/satin silver. They are much prettier in person. I purchased the 48" size for our foyer entry for more of a decoration and two of the 30" size to use in my closet to hang necklaces, scarves, purses, totes. While they may seem pricey, they are definitely worth the price. If you can catch them on sale, they are a steal.
Date published: 2017-03-21
Rated 5 out of
5 by
Babz from
stunning pewter finishReally looks so much more expensive than pictured. I live in a one bedroom condo and space is very limited. I needed a place I could hang things temporarily like wet laundry. I centered this rack above my sliding glass doors and centered a spray of flowers above the rack. It looks nice and no one suspects its functional as well.
Date published: 2015-12-05
Rated 5 out of
5 by
kvirg from
SubstantialI have purchased two of these. One for a family bathroom and one for an entry hall. The finish is a neutral gray with a bit of a sheen. The color blends very well in that it is somewhat reflective and pics up the colors around it. The hooks are very large and are great for heavy towels or multiple coats. I love this rack and will be buying more for our new home!
Date published: 2014-12-12
Rated 5 out of
5 by
redecoratetheworld from
Much prettier than the pictureI was surprised how much nicer these are in person than in the catalogue photograph. They are very substantial and look much more expensive than they are. I bought four of them for my entryway and they became the elegant prom queens inside my front door. I just hate it when people put coats on them, darn it.
Date published: 2013-09-24
Rated 5 out of
5 by
Lakehouse1029 from
Beautiful Addition to our MudroomThese coat hooks look great in our mudroom. I got the smaller one which fit our space just right. I took it on faith that the color would be towards the grey/pewter end and not bronze/brown like the current picture and I was very pleased with the grey/pewter finish. The wall anchors were a little flimsy so I used beefier ones since I want it functional and able to hold coats.
Date published: 2012-05-20
Rated 5 out of
5 by
YuHoo from
Beautiful and well made artworkHonestly, I had no great expectations for a coat rack. It was a practical utilitarian purchase that I hoped would be better than what could be found in the big box stores. I couldn't tell much from the picture, but it was the right size so i ordered it. What I received was a beautiful, well-made piece of artwork for my wall. Wow! I'm really delighted and I'm eager to see what else I can buy from Ballard.
Date published: 2012-03-03
Rated 4 out of
5 by
MRBColorado from
Best quality available.I have ordered 3 of these hooks for different bathrooms. I will never hang a towel bar again. I would like to see more finish options. There is nothing of this quality and size, that I have found elsewhere. It works with all kinds of decor styles too. The only reason for not giving 5 stars is that I cringe at the price each time that I order one.
Date published: 2020-08-11
Rated 4 out of
5 by
ksharb from
Pretty and practicalVery pleased with the purchase. Easy to install and sturdy. I have it in the garage for my boys' baseball bags, which are not light. It does the job and looks nice doing it! Only reason I gave it 4 stars is because I thought it was a little overpriced.
Date published: 2019-12-16
Rated 3 out of
5 by
browneyedangels from
Pretty but too expensive.Have these hooks hanging up outside our laundry room for my kids backpacks since we don't really have a mudroom. Was planning on getting one more set but ---wow! I am surprised Ballard raised the prices so high on these hooks. When I purchased them about a year ago, they were one third less, and even then after receiving them, I thought they were WAY overpriced!! And I usually don't have a problem with paying for good quality items. I was planning on ordering another set of these today, but don't think I can justify this price. They are pretty and unique but I'm SO bummed about the ridiculous price!
Date published: 2016-04-18
Rated 3 out of
5 by
Bmama from
Well made, heavy dutyI ordered the small hook and feel it's very well made. I do like the size and color of the finish. There is some inconsistent coloration on one end and I'm surprised there are no caps to cover the screws. It's going in my home office.
Date published: 2015-11-23
Rated 3 out of
5 by
Linn11 from
Beautiful but scratchedThe hooks are unique and beautiful. Unfortunately, mine arrived scratched so was very disappointed with Ballard's quality.
Date published: 2013-05-05
Rated 2 out of
5 by
Timm from
terrible install design, but nice rackTerrible design for installation, but the rack overall is nice. Since the back of the rack is hollow, the included hardware is not suitable for installing the rack: the installation design flat out sucks. The plastic drywall anchors will pull out because of the rack hollow back. You need to attach onto a mounting board that you can attach to studs, use butterfly anchors, stack a bunch of washers like I did, or use longer screws to mount to a stud. I say stud, because the rack holes are not spaced according to standard stud spacing, so you could get one screw into a stud, then the other three (for the small rack) would be in drywall.
