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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Suzanne Kasler Metal Hooks is rated 4.2 out of 5 by 11.
Rated 5 out of 5 by from Love these hooks!!! Beautiful and sturdy! Can hang heavy bags and coats.
Date published: 2018-11-11
Rated 5 out of 5 by from Beautiful Metal Hooks These wall hooks are absolutely stunning. Very well made and substantial in size. The finish is a beautiful brushed/satin silver. They are much prettier in person. I purchased the 48" size for our foyer entry for more of a decoration and two of the 30" size to use in my closet to hang necklaces, scarves, purses, totes. While they may seem pricey, they are definitely worth the price. If you can catch them on sale, they are a steal.
Date published: 2017-03-21
Rated 5 out of 5 by from stunning pewter finish Really looks so much more expensive than pictured. I live in a one bedroom condo and space is very limited. I needed a place I could hang things temporarily like wet laundry. I centered this rack above my sliding glass doors and centered a spray of flowers above the rack. It looks nice and no one suspects its functional as well.
Date published: 2015-12-05
Rated 5 out of 5 by from Substantial I have purchased two of these. One for a family bathroom and one for an entry hall. The finish is a neutral gray with a bit of a sheen. The color blends very well in that it is somewhat reflective and pics up the colors around it. The hooks are very large and are great for heavy towels or multiple coats. I love this rack and will be buying more for our new home!
Date published: 2014-12-12
Rated 5 out of 5 by from Much prettier than the picture I was surprised how much nicer these are in person than in the catalogue photograph. They are very substantial and look much more expensive than they are. I bought four of them for my entryway and they became the elegant prom queens inside my front door. I just hate it when people put coats on them, darn it.
Date published: 2013-09-24
Rated 5 out of 5 by from Beautiful Addition to our Mudroom These coat hooks look great in our mudroom. I got the smaller one which fit our space just right. I took it on faith that the color would be towards the grey/pewter end and not bronze/brown like the current picture and I was very pleased with the grey/pewter finish. The wall anchors were a little flimsy so I used beefier ones since I want it functional and able to hold coats.
Date published: 2012-05-20
Rated 5 out of 5 by from Beautiful and well made artwork Honestly, I had no great expectations for a coat rack. It was a practical utilitarian purchase that I hoped would be better than what could be found in the big box stores. I couldn't tell much from the picture, but it was the right size so i ordered it. What I received was a beautiful, well-made piece of artwork for my wall. Wow! I'm really delighted and I'm eager to see what else I can buy from Ballard.
Date published: 2012-03-03
Rated 3 out of 5 by from Pretty but too expensive. Have these hooks hanging up outside our laundry room for my kids backpacks since we don't really have a mudroom. Was planning on getting one more set but ---wow! I am surprised Ballard raised the prices so high on these hooks. When I purchased them about a year ago, they were one third less, and even then after receiving them, I thought they were WAY overpriced!! And I usually don't have a problem with paying for good quality items. I was planning on ordering another set of these today, but don't think I can justify this price. They are pretty and unique but I'm SO bummed about the ridiculous price!
Date published: 2016-04-18
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Product:WS785-Suzanne Kasler Metal Hooks