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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.5 out of 5 by 45 reviewers.
Rated 1 out of 5 by Beautiful Rug, Very Poor quality I read the reviews but still placed the order, learned my lesson. This rug, which is supposed to be an indoor/outdoor product, literally started "pilling" like an old sweater after two days of walking on it. ( No shoes were worn). This is so below Ballard standards. Although I was able to purchase it on sale it was still a substantial amount of money for this designer on a budget. December 5, 2016
Rated 1 out of 5 by Would NOT purchase if you have animals or heeled shoes We have purchased many rugs from Ballard, our 'GO TO CATALOG"! This has been our only true disappointment. Initially we loved the look; however, within a very short time it looked worn and we had to continually clip snagged pieces from our dogs and snags from our shoes (not a problem with any other prior rug). Additionally, the instructions included not using a "brush" vacuum on it? Odd for an indoor/outdoor rug. It is now rolled-up to be donated! Very disappointed! August 12, 2016
Rated 1 out of 5 by Extremely disappointing! I purchased this rug for my dining room. I found that it did not hold up to any foot traffic or spills. I was very disappointed since this was the opposite of its very pricey. The rug took on a very shabby appearance early on. When I washed it outside and let it dry in the sun, it developed a musty smell which never went away. It is now awaiting the bulky item trash pickup on my curb. November 16, 2015
Rated 1 out of 5 by Beautiful rug. NOT an outdoor product I purchased the 8' x 10' rug to go underneath our dining table on our patio. The rug is lovely and exactly like the picture. HOWEVER, it is not ideal for outdoor use. One little rain shower and it is soaking wet for days. It is not meant for true outdoor use. It would be fine on a screened-in porch or covered patio. I think I can use it in the house somewhere, but I would not have purchased this product had I realized it would 'absorb' the weather so poorly. June 25, 2015
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Product:RW216-Suzanne Kasler Ikat Indoor/Outdoor Rug

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