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Suzanne Kasler Ikat Indoor/Outdoor Rug

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our White Glove Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home white glove service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.


Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Suzanne Kasler Ikat Indoor/Outdoor Rug is rated 3.5 out of 5 by 46.
Rated 1 out of 5 by from Do Not Recommend Poorly Made I too initially loved this rug until it received use. Put it under my dining room table to see how I liked it and the wear from pulling chairs out after a few times is horrible! It looks like a cat used it for their claws and I don't have a cat! It appears like it has been shredded. I would not ever recommend it. Beautiful rug but very poorly made!
Date published: 2015-02-18
Rated 1 out of 5 by from Poor quality I loved the look of this rug and needed a higher pile rug in my kitchen. So, I bought two of these. They looked beautiful when I first received them. However, I have only had the rugs 6 months and they already look terrible. The material is nubbing up all over both of the rugs. They look like they are many years old and need to be replaced. Very disappointing.
Date published: 2015-01-22
Rated 1 out of 5 by from Poor quality! I purchased this rug for under my kitchen table thinking it would stand up to more wear and tear than a traditional indoor rug. Unfortunately that was not the case at all. From the beginning, this rug has pilled and shed wherever your feet come in contact with it. I have had this rug under a year and have to replace it already. Very disappointed with this purchase!
Date published: 2014-03-30
Rated 1 out of 5 by from DO NOT WASTE YOUR $! This rug is absolutely horrible! It looks worn and dirty within a week no matter the cleaning and vacuuming directions. The only place this belongs is outside and then in the garbage. I want my $300 back!!!!
Date published: 2013-11-17
Rated 1 out of 5 by from Not as pictured In the picture the rug appears to be in shades of aqua, white and taupe, but it looks like a used dirty rug. The white is very dingy and the aqua is dull and there are loose yarns in several areas of the rug. It looks like I was shipped a rug someone had used and retuned. I would have sent it back but the woman who cleans for me was here when it came and she opened it, cutting the plastic it was in and threw the plastic and shipping invoice down the trash chute. I have been very pleased with other purchases from Ballard, but this rug is a real disappointment.
Date published: 2013-11-09
Rated 1 out of 5 by from Don't Buy It! I purchased this rug in the large size in March of this year (2013) and it did not hold up AT ALL. All the rug fibers have pulled out and the rug looks like it is about 10 years old. The colors have faded as well. I only used a non-rug vacuum head as the instruction stated but still it did not hold up. Don't waste your money.
Date published: 2013-09-24
Rated 1 out of 5 by from Worst rug ever I have had this rug now for a few of months, and it already looks ready to throw out. I bought it for our newly renovated family room. I have 2 dogs who are well behaved in the house, and no kids. First of all, the rug colors were indeed as expected, no problem there. However, the rug also came with instructions that a vacuum with a traditional beater bar should not be used to clean the rug, but rather an upholstery tool should be used. So, I had to get a special attachment for my central vac to be able to regularly clean it. That did not help much...as a result of being a hooked-type rug, I have to cut down several loops every week that have been pulled up. But more annoying than that, the rug is shedding like crazy (no, it is not dog hair...is carpet fibers). I live in a humid climate, but we have AC in our house. I have never seen anything like it. I have owned several rugs over the years, which I have been able to maintain really well even with large dogs in the house. This one already looks awful. I am now going to have to explore getting some kind of tool to "shave" the shedding fibers...I do that with some of my wool sweaters which "pill" over time. But I don't relish having to get on my hands and knees and spend time doing it with this carpet. I have no idea how this carpet can be considered outdoor too...mine is only indoor, and already looks like it should be replaced. Is a huge disappointment...
Date published: 2013-08-08
Rated 1 out of 5 by from Not indoor outdoor I bought two of these and was delighted when they arrived, so soft and pretty! I put them on top of my comfort mats in my kitchen and loved the look! My delight quickly turned into disappointment after a few weeks. These rugs do not stand up to high traffic, they pilled and fuzzed greatly. They did not wash up well from kitchen splashes. I am returning them today. Thankfully Ballard customer service was very helpful.
Date published: 2013-06-17
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Product:RW216-Suzanne Kasler Ikat Indoor/Outdoor Rug
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