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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Suzanne Kasler Herringbone Performance Rug is rated 4.7 out of 5 by 233.
Rated 5 out of 5 by from Lovely, quality rugs. Love the rugs! No smell, lay perfectly flat, look high end, but without the static and shedding from wool. The color was true to picture. Brightens up my room.
Date published: 2023-02-27
Rated 5 out of 5 by from Perfect Runner! This is the perfect rug, especially for high traffic areas. I purchased the runner for my kitchen. I love the subtle herringbone pattern and texture it brings to the space!
Date published: 2023-02-27
Rated 5 out of 5 by from Stunning and Quality Entryway Rug I spent months looking for an entryway rug that fit my slightly odd dimensions (just under 5x7), was not black, was low profile so my door would open, and stain resistant. This rug hit all those requirements and is stunning to look at. Subtle enough that it doesn’t stand out too much and blends with my light wood floors, but still adds nice design. It’s high quality and has stood up the last month or so exceptionally well to dirty shoes and a dog. Highly recommend. I couldn’t put a pad underneath due to not having door clearance but used those sticky rug corner things to hold down.
Date published: 2023-02-19
Rated 5 out of 5 by from Great rug for heavy traffic areas I wasn’t sure about this rug as it is understated and a little plain but I actually love it. It is durable in my stairwell landing and doing great!
Date published: 2023-02-01
Rated 5 out of 5 by from Floor runner Very pretty and looks very nice on floor. It has held up well with moderate traffic
Date published: 2023-01-08
Rated 5 out of 5 by from Perfect! Exactly what I wanted. It works perfectly in our dining room.
Date published: 2023-01-08
Rated 5 out of 5 by from Runner Perfect for my kitchen! Durable and great looking too.
Date published: 2023-01-03
Rated 5 out of 5 by from Beautiful! Love this rug! Excellent quality and beautiful rug for under my dining table!
Date published: 2022-12-31
Rated 5 out of 5 by from Great rug! Very satisfied! Durable and soft enough for my 1 year old to crawl on.
Date published: 2022-12-29
Rated 5 out of 5 by from Beauty. You would never know it was indoor/outdoor! Looks and feels like wool.
Date published: 2022-11-20
Rated 5 out of 5 by from Great Rug Really like this rug. A little more taupe than the tan I thought I was purchasing, but still a very versatile, nice color. Lays flat. Smooth to walk on. Holding up well thus far to 2 terriers and their nails. Lots of compliments. Would definitely buy again.
Date published: 2022-11-17
Rated 5 out of 5 by from So Sophisticated Love the muted colors and the durability of this gorgeous rug.
Date published: 2022-11-02
Rated 5 out of 5 by from Exceptional Love, love, love these rugs! Perfect for high traffic areas!
Date published: 2022-10-14
Rated 5 out of 5 by from Love this rug! Great quality, style, and value. Purchased one initially then purchased another.
Date published: 2022-10-11
Rated 5 out of 5 by from Indoor outdoor rug Beautiful rug; I bought it for the salon in my boat and it’s exactly the look I was going for.
Date published: 2022-09-27
Rated 5 out of 5 by from Great rug! Looks great and holding up well. Great rug! Great price! Definitely needs a rug pad to keep from slipping on hardwood floors.
Date published: 2022-09-26
Rated 5 out of 5 by from Rug look and quality. Great rug! I used it on my interior stairs as a runner and it looks fantastic.
Date published: 2022-09-12
Rated 5 out of 5 by from Rug Great rug! Great price! Definitely needs a rug pad to help it feel more substantial under your feet.
Date published: 2022-08-28
Rated 5 out of 5 by from Herringbone rug I bought this rug to protect the carpet from a walkway between the kitchen and living room. It’s thin and stiff feeling, definitely not soft and plush. So far I’m happy with it and is wearing well but it’s just me and my husband and no pets. The herring bone design goes well with an upholstered leaf patterned ottoman.
Date published: 2022-08-24
Rated 5 out of 5 by from Great easy care rug! This rug wasn’t initially my favorite but once it completely flattened out after a few days, I now love it. It doesn’t look like an outdoor rug and yet the ease of cleaning it proves that it wears like one. The lack of any shedding is key to my happiness. I use hook and loop rug corner grippers to keep the rug from sliding on my hardwood and don’t bother with a rug pad because I am not concerned with plushness. iPrimio Hook & Loop 4 Corners - Rug Corner Gripper V Shape - Easy Lift and Press Down - Stops Rug Slip Anti Curling Grip and Non Skid Non Slip on All Floors. Patented
Date published: 2022-08-13
Rated 5 out of 5 by from Great rug! Love this rug. It’s the perfect neutral rug for our high-traffic space. Ordered the 8x10 in sand, and just wish it came in a larger size for our family room!
Date published: 2022-07-25
Rated 5 out of 5 by from Nice rug feels like a traditional one Bought this for beach house and feels like a soft indoor rug with pad.
Date published: 2022-07-19
Rated 5 out of 5 by from Great Inside Great Inside! This added the perfect neutral to our clients dining room.
Date published: 2022-07-14
Rated 5 out of 5 by from A clean look! This rug works perfectly in front of my kitchen sink. It lies perfectly flat and stays put. I vacuum it and spot clean any spills. I’m very happy with it.
Date published: 2022-07-07
Rated 5 out of 5 by from Nice rug Quick delivery and the rug is very pretty in person. It is more grey in person than I thought it was going to be but still a very nice color.
Date published: 2022-06-14
Rated 5 out of 5 by from A wonderful rug This rug is stunning in person. I’m so pleased with the this purchase. The texture is soft yet firm and the weight is heavier and won’t blow in the wind.
Date published: 2022-05-26
Rated 5 out of 5 by from Suzanne Kasler indoor/outdoor rug Pretty as well as sturdy. It was exactly as described in the catalogue, and I couldn't be happier.
Date published: 2022-05-03
Rated 5 out of 5 by from Laundry room//entry way Love the rug. Bought it for my laundry room and now thinking of buying it for my kitchen.
Date published: 2022-04-26
Rated 5 out of 5 by from Looks like wool Just what I needed for my office. The rug looks like wool but I expect as with all Ballard indoor outdoor rugs it will clean easily.
Date published: 2022-04-20
Rated 5 out of 5 by from Incredible!!!! I’m writing a review on this so this rug doesn’t ever go out of stock!!! It’s incredible. Beautiful yet functional. So rare to find both
Date published: 2022-04-01
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Product:RW328-Suzanne Kasler Herringbone Performance Rug