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Suzanne Kasler Greek Key Personalized Coir Mat

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our White Glove Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home white glove service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.


Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Suzanne Kasler Greek Key Personalized Coir Mat is rated 4.0 out of 5 by 16.
Rated 5 out of 5 by from I love this welcome mat! I getso many compliments on this welcome mat! The large size fits my space perfectly! I am so happy with this purchase!
Date published: 2013-11-13
Rated 5 out of 5 by from Great Deal! This is such a bargain! Personalized doormats are usually pretty pricey so ordering this was a no-brainer. It is great quality and looks fantastic. I'm going to order more as gifts for family and friends.
Date published: 2013-06-21
Rated 4 out of 5 by from This mat is very attractive. Love the new door mat! Only drawback is that it sheds and hope that is because it is new.Glad that it is outside as would be messy on the inside.
Date published: 2014-11-23
Rated 4 out of 5 by from good for the price product is as described. i held back one star for two reasons (1) we've had the mat in place for less than a month and it actually doesn't see much traffic so i'm not sure how it will wear in time and (2) it sheds like crazy!! no matter how many times i vacuum the rug, it still sheds...annoying, but definitely something i can live with being that it is priced at close to half of what competitors charge for a similar product.
Date published: 2014-08-14
Rated 3 out of 5 by from The mat looks great but..... It continues to shed. Most door mats are used more on one side than the other. The mat is already starting to show wear on the side that is used the most often. Ordinarily I would just change it to the other side but since it is personalized that makes it hard to do. I do love the look of it.
Date published: 2014-07-06
Rated 1 out of 5 by from Love the look, terrible wear! In less than 6 months of use, this mat needs replacing. Our last name in no longer even visible and the greek key is very worn too. So disappointing, since we waited an extra long time to receive it. I expect better quality from BD!!
Date published: 2016-03-25
Rated 1 out of 5 by from Excellent customer service - bad rug I have had this rug for 3 months now and it is starting to deteriorate. I bought the 72" for my front door (set of two doors) that we barely use. The fibers are coming apart and I am constantly sweeping my front floors when the fibers are tracked inside. Also, our name is wearing off. I have attached a picture. I called customer service and they are allowing me to send the rug back for a store credit. This is really all I could ask for since it has been over 90 days. I will continue to do business with this company. Don't waste your time with this rug!!
Date published: 2014-06-25
Rated 1 out of 5 by from Poor quality It snowed out recently and my door mat had some snow on it. When I hit the rug to simply get the snow off of it, my hand went right through it! I am not a large person and not very strong so I was shocked how easily my hand went right through it! It's too bad because the rug looks nice but the quality is terrible. I just received it 2 weeks ago and now will have to be thrown away.
Date published: 2014-01-23
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Product:RD313-Suzanne Kasler Greek Key Personalized Coir Mat
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