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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Suzanne Kasler Greek Key Personalized Coir Mat is rated 4.5 out of 5 by 35.
Rated 5 out of 5 by from Love the greek key border! Quality material that has not faded. Love the border and space for six letter personalization!
Date published: 2016-10-30
Rated 5 out of 5 by from Great welcome mat Great quality with the monogram. The color is more orange than the light red it appears in the image, but I like it.
Date published: 2015-08-25
Rated 5 out of 5 by from I love the size of the rug It was just what I ordered. It fits perfectly across my entry.
Date published: 2014-11-22
Rated 5 out of 5 by from Love My Door Mat! I ordered the Classical Greek Key design door mat and had our family name put on it. First of all it looks terrific and secondly it is very rugged. I placed it at the door leading to the dining room from the deck. No more foot prints on the hardwood floors! Thanks Ballard!
Date published: 2014-08-22
Rated 5 out of 5 by from This is a good One This product is really awesome. I will recommnend everyone to buy this and it is worth buying
Date published: 2014-07-11
Rated 5 out of 5 by from Monogrammed Doormat Very nicely made (but not thick). Cute with monogram and stylish with Greek key design. I recommend this product.
Date published: 2014-07-04
Rated 5 out of 5 by from This is a good One This product is really awesome. I will recommnend everyone to buy this and it is worth buying
Date published: 2014-07-01
Rated 5 out of 5 by from I love this welcome mat! I getso many compliments on this welcome mat! The large size fits my space perfectly! I am so happy with this purchase!
Date published: 2013-11-13
Rated 5 out of 5 by from Great Deal! This is such a bargain! Personalized doormats are usually pretty pricey so ordering this was a no-brainer. It is great quality and looks fantastic. I'm going to order more as gifts for family and friends.
Date published: 2013-06-21
Rated 4 out of 5 by from As Pictured This door mat is huge (we ordered the largest size) and fits my double door entry very well. The customization was as requested and the mat looks exactly as pictured. It does seem to be shedding quite a bit in the first months but I'm not sure if that's normal for this type of mat. It appears to take a while to dry once wet, and that's in the dry Arizona summer, so not sure what it might do in more humid climates. Overall, very pleased with this purchase.
Date published: 2020-09-09
Rated 4 out of 5 by from Stays in place I like the rubber bottom which helps prevent slipping. Our previous coir mat (not from Ballard) did not have a backing and eventually pieces broke off in square chunks. The larger size of this mat is nice and does not look skimpy at our front entrance. Mat is relatively thin. Thought the price was on the high side.
Date published: 2019-03-08
Rated 4 out of 5 by from This mat is very attractive. Love the new door mat! Only drawback is that it sheds and hope that is because it is new.Glad that it is outside as would be messy on the inside.
Date published: 2014-11-23
Rated 4 out of 5 by from good for the price product is as described. i held back one star for two reasons (1) we've had the mat in place for less than a month and it actually doesn't see much traffic so i'm not sure how it will wear in time and (2) it sheds like crazy!! no matter how many times i vacuum the rug, it still sheds...annoying, but definitely something i can live with being that it is priced at close to half of what competitors charge for a similar product.
Date published: 2014-08-14
Rated 3 out of 5 by from The mat looks great but..... It continues to shed. Most door mats are used more on one side than the other. The mat is already starting to show wear on the side that is used the most often. Ordinarily I would just change it to the other side but since it is personalized that makes it hard to do. I do love the look of it.
Date published: 2014-07-06
Rated 1 out of 5 by from Love the look, terrible wear! In less than 6 months of use, this mat needs replacing. Our last name in no longer even visible and the greek key is very worn too. So disappointing, since we waited an extra long time to receive it. I expect better quality from BD!!
Date published: 2016-03-25
Rated 1 out of 5 by from Excellent customer service - bad rug I have had this rug for 3 months now and it is starting to deteriorate. I bought the 72" for my front door (set of two doors) that we barely use. The fibers are coming apart and I am constantly sweeping my front floors when the fibers are tracked inside. Also, our name is wearing off. I have attached a picture. I called customer service and they are allowing me to send the rug back for a store credit. This is really all I could ask for since it has been over 90 days. I will continue to do business with this company. Don't waste your time with this rug!!
Date published: 2014-06-25
Rated 1 out of 5 by from Poor quality It snowed out recently and my door mat had some snow on it. When I hit the rug to simply get the snow off of it, my hand went right through it! I am not a large person and not very strong so I was shocked how easily my hand went right through it! It's too bad because the rug looks nice but the quality is terrible. I just received it 2 weeks ago and now will have to be thrown away.
Date published: 2014-01-23
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Product:RD313-Suzanne Kasler Greek Key Personalized Coir Mat