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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Suzanne Kasler Greek Key Personalized Coir Mat is rated 4.5 out of 5 by 50.
Rated 5 out of 5 by from Just What We Had Hoped For This personalized coconut fiber door mat is everything we had hoped for. We saw a similar one at a friend's house and knew right away we wanted one for our house to replace the much-smaller, much-lower-quality one I had ordered from a different firm. Great purchase. Strongly recommend.
Date published: 2021-12-24
Rated 5 out of 5 by from Good value quality product. arrived earlier than expected. would order again
Date published: 2021-08-28
Rated 5 out of 5 by from Perfect door mat Love these door mats. They are nicely made and thin enough that my doors can open over them. Mine get a lot of sunshine and exposure to elements, so after about a year, they do fade significantly, so I tend to upgrade once a year. In a covered location, they tend to last a long time.
Date published: 2021-06-05
Rated 5 out of 5 by from Excellent! I love the large font on the medium-sized doormat!
Date published: 2021-05-13
Rated 5 out of 5 by from You won’t regret this purchase! I purchased the largest rug size for our double doors and it looks amazing! So far it’s held up very well with the direct sunlight on our porch.
Date published: 2020-10-14
Rated 5 out of 5 by from Great quality door mat Love this mat! Exactly as described. Great quality. Perfect size for my front porch.
Date published: 2020-08-30
Rated 5 out of 5 by from Great mat, very slow delivery time Took a very, very long time to be delivered but it's good quality and I like it.
Date published: 2020-08-11
Rated 5 out of 5 by from Quality and Style Quality product with stylish appeal. Side note: the back order period was longer than originally stated but Ballard communicated updates regularly.
Date published: 2020-07-04
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Product:RD313-Suzanne Kasler Greek Key Personalized Coir Mat