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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Suzanne Kasler Frasier Fir Tabletop Tree is rated
4.6 out of
5 by
195.
Rated 5 out of
5 by
Deb J from
Tabletop Frasier Fir TreeThe tree is exactly as pictured. Exquisite! Very life like. We couldn't be more happier with our purchase!
Date published: 2023-01-06
Rated 5 out of
5 by
S Brova from
Perfect, beautiful treeI really love this beautiful, well made, quality tree. I needed a small tree and this was perfect. Well constructed, durable, and with full branches. It looked lovely on my table.
Date published: 2023-01-06
Rated 5 out of
5 by
Rhinonana5 from
Small but perfectI wanted to find a small tree for our front room and this fit the bill … loved the little lights and put the smallest golf bulbs all over. Very sweet. Bigger tree was in the living room. I always felt sad the the front room ( nearest the kitchen ) had not tree😢but now I love to be in that room.
Date published: 2023-01-04
Rated 5 out of
5 by
YFord from
Perfect tabletop tree!I bought this tree to surprise my mom. She had an old tabletop tree and last year the lights went out. I had previously purchased a SK tabletop tree so knew the quality is excellent and that she would like it. She was absolutely thrilled. It looks so realistic and is simply perfect on top of the cabinet next to her fireplace. Now my sister wants one!
Date published: 2023-01-03
Rated 5 out of
5 by
Anacortes from
Love the treesThese are the cutest sturdier little trees! I ordered both the 3ft and 4ft trees.
Date published: 2023-01-02
Rated 5 out of
5 by
jackie1274 from
Beautiful tree!I purchased the 3' tree and put it on the buffet in my dining room - it is so beautiful and it looks so real! I didn't even put ornaments on it - it looks perfect just the way it is. The burlap base is heavy and does a great job of giving it a bit of a rustic look.
Date published: 2023-01-01
Rated 5 out of
5 by
Anonymous from
Love my trees!Beautiful trees! Perfect on my island! This the second set I have purchased. The first set lasted for 8 years!$
Date published: 2022-12-31
Rated 5 out of
5 by
Carolchon from
Suzanne Kasler Christmas TreeThe tree is so pretty and looks real. I have totally enjoyed our new Christmas tree this year.
Date published: 2022-12-30
Rated 5 out of
5 by
Sheree and Jim from
Happy Senior Citizens! 🎄So glad that we went ahead and purchased this sweet tree. Put it in an antique crock. Just perfect for our wish to have a tree with little fuss. Looks very realistic.
Date published: 2022-12-30
Rated 5 out of
5 by
alisrakin from
Excellent quality tree!I LOVE this tree! The quality is fantastic and looks mighty real!! Super easy to put together and the lighting is great. I got the 4’ and it is perfect for me and my space. I no longer want a full sized tree so this fits. I use my small essential table and place it on top. When the season is over, the tree and the table get folded up and stored easily away until next year.
Date published: 2022-12-26
Rated 5 out of
5 by
Patsyb from
Table top DelightIn sunny South Florida Christmas Trees last only a few days, but my table top tree came ready to plug in and still looks as fresh as when he came. A little fir room spray and I have turned my location into snowy winter land….beach included.
Date published: 2022-12-23
Rated 5 out of
5 by
MR344 from
Very well madeI am very happy with the quality of these trees. Very substantial/sturdy, full, well packaged. I bought others from another seller, was not happy, returned and bought these.
So happy I did and wish I had bought from the start! So excited with my purchase! I will probably buy more next season.
Date published: 2022-12-21
Rated 5 out of
5 by
NanaNina from
Frazier Fur Table Top TreeIt’s a nice little tree full not skimpy at all. I have gotten many compliments
Date published: 2022-12-21
Rated 5 out of
5 by
SusieHR from
Spectacular Little TreesGlad a took the plunge. I bought 4 ft for home and the 3ft for countertop at the beachhouse. You won't regret this purchase!
Date published: 2022-12-20
Rated 5 out of
5 by
Andrew G from
Lovely to look at...I purchased the 4ft tree. It is lovely in our dinning room decorated only with crystal ornaments and crystal icicles. The burlap wrapped base is charming.
Date published: 2022-12-12
Rated 5 out of
5 by
MrsMG from
Perfection!Bought the 3' tree for a tabletop and it is absolute perfect. Nicely shaped with the rustic vibe from the burlap which is what I was looking for. Thinking of getting another one!
Date published: 2022-12-11
Rated 5 out of
5 by
Beachmom1 from
Lovely tree!I bought the 4’ tree and just love it! The white lights are perfect!
Date published: 2022-12-10
Rated 5 out of
5 by
katie st clair from
A darling tabletop Christmas Tree!We absolutely LOVE this tabletop (3') tree! It is so lifelike & I love that I was able to place it into one of my Asian blue & white pots. Friends who have seen it cannot believe it is an artificial tree! Would highly recommend this tree to anyone!
Date published: 2022-12-09
Rated 5 out of
5 by
Mali from
Love my tree! Later purchased more after the firstLovely realistic table Christmas Frasier fir trees
Date published: 2022-12-05
Rated 5 out of
5 by
1 Fussy Lady from
Wonderful Small TreeI just received my 3' tree today, it is so sweet! Packaged very well. You need to spend some time to straighten the branches and do the "fluffing", instructions are enclosed. Although the base is wrapped in burlap, I inserted my tree in a ceramic pot, the result is an adorable small tree. Very happy with this purchase.
Date published: 2022-12-01
Rated 5 out of
5 by
K Baker 1288 from
Beautiful tree - lousy standThis tree is beautiful. I bought the 3’. My friend thought it was a real tree. The branches have more than one type of leaves. Really well done.
The stand leaves a lot to be desired in my opinion. It would be nice if the stand was more festive or if Ballard offered a woven basket or urn to put the base in. Also I ordered mini ornaments from Grandin Road which work beautifully. Too bad Ballard doesn’t offer this and other things to spruce up the tree
Date published: 2022-11-23
Rated 5 out of
5 by
Kimberly J E from
Tabletop TreeNice tree if you need a small one. Easy to set up and base is easy to set tree in. This tree has plenty of bright lights that are well spaced. Arived well packaged.
Date published: 2022-11-21
Rated 5 out of
5 by
JDDallas from
Love a Frazer FirI bought the 4’ and though the base (which is fragile, btw) would not fit in existing blue and white pot, I actually decided to elevate it. I spent some time fluffing and loved the breathing room to hang my ornaments. The lights are a warm white, not cool, which is another reason I bought it.
Date published: 2022-11-21
Rated 5 out of
5 by
Alette from
Absolutely gorgeousI bought bought the 3ft and 4ft trees. Right out of the box it was easy to assemble, very soft. Fluffed up very nice. Can’t wait to use them at Christmas. The 3ft tree is going in an antique trunk in my dining room and 4ft tree is going on top of a chippy old wicker table in my cottage style living room. Beautiful trees you won’t be disappointed! Worth the money!
Date published: 2022-10-27
Rated 5 out of
5 by
Monib from
Suzanne Kasler Frasier Fur Tabletop TreeThis tree looks so real you have to examine it closely to find out it’s not.
Date published: 2022-01-09
Rated 5 out of
5 by
Ana3 from
You won't regret this treeBest looking fake tree ever purchased and I've bought a few over the years. No.longer want a big tree to decorate and take down so decided on this and ft. And it is perfect for us.
Date published: 2021-12-11
Rated 5 out of
5 by
Mrs CCS from
Lovely Small Tree!This is a lovely small tree. I put mine on my entry table and it looks so nice there. It’s well made, with pretty clear lights and looks great left without decorations or would be perfect for a few small ornaments and a topper. I’m so glad I purchased this tree and I may get another! My only suggestion would be a for the manufacturer to add an on/off switch to the cord, but it’s certainly not a deal breaker.
Date published: 2021-12-07
Rated 5 out of
5 by
Giig from
Perfect little treeI bought this last year for my mom who was transitioning from real trees for the first time. She loved it and so did I. Perfect for a smaller space and has a very realistic look to it.
Date published: 2021-12-02
Rated 5 out of
5 by
Stac from
Beautiful!I bought 2 of these trees to go into spare rooms and they are do beautiful!
Date published: 2021-11-30
Rated 5 out of
5 by
Kris K from
Fraiser Fir Table Top TreeBeautiful little tree! Well made … will hold decorations…highly recommend.
