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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Suzanne Kasler Florette Indoor/Outdoor Rug is rated 4.8 out of 5 by 272.
Rated 5 out of 5 by from Suzanne Kasler Florette Indoor/Outdoor Rug Beautiful rug that can be used indoors or out. Gorgeous design , quality and durability! Bought it for a clients in home office and desk chair rolls perfect on it..highly recommend!!
Date published: 2019-10-08
Rated 5 out of 5 by from Very Durable Rug This rug gets a tremendous amount of wear and tear. It's located outside in our entry area. It gets rained on as well as lots of foot traffic and animal traffic. It consistently looks good, cleans easily and so far is wearing very well. I am pleased with the design but most of all its durability.
Date published: 2019-10-04
Rated 5 out of 5 by from Using an indoor/outdoor carpet in my mud room! Stylish and attractive. I have it at the garage entryway to my mud room so like the flexibility of hosing it down in the spring. Currently I have it on a cushy pad as it is thin and has no padding itself.
Date published: 2019-10-02
Rated 5 out of 5 by from Puppy Proof We love it. It has the feeling of Sweden and has plenty of white in it, but so far, hasn’t shown dirt. A puppy used it as a potty and we took it outside, sprayed the spot with a potty enzyme, hosed it off, let it dry and it is good as new.
Date published: 2019-09-28
Rated 5 out of 5 by from Very happy with purchase Exactly as pictured. Love having it on my front porch
Date published: 2019-09-05
Rated 5 out of 5 by from Indoor/ Outdoor rugs Color is even better in person ! Wanted to replace 3 thick natural fiber rugs b/c they “shed.” They absorb much noise; couldn’t wait to get rid of them ! These came & they are so beautiful; but I decided to keep the old ones for a while more & keep the new ones, as I couldn’t part w/them. I can’t wait to use them !
Date published: 2019-09-01
Rated 5 out of 5 by from Great Rug! I love this rug and think it looks even better than it did in the catalog! We have a dog that is 16 months old and he chewed our wool rugs, so we replaced them with the indoor/ outdoor till he is older. They look great! I also have the beige one with the French writing on it, love that one too! The dog hasn’t bothered either one, guess he only likes wool, lol
Date published: 2019-08-30
Rated 5 out of 5 by from Beautiful Beautiful rug, very soft even though it’s an outdoor rug. Used this in my daughters nursery
Date published: 2019-08-21
Rated 5 out of 5 by from Rug makes patio a delightful place The rug is in our patio. It plays a big role in making our patio a delightful place.
Date published: 2019-08-18
Rated 5 out of 5 by from Great rug Prettier than pictures show. Purchased the runner for my kitchen floor. Love that I can easily clean this rug. No worry about spills.
Date published: 2019-07-30
Rated 5 out of 5 by from Excellent quality I have purchased many of these rugs over the past 10 years and loved the quality so much I purchased several to be shipped to my new home in Australia. Thank you Ballard!
Date published: 2019-07-09
Rated 5 out of 5 by from Beautiful rug—shipped fast! Ordered a rug for in front of my vanity. Beautiful rug—fast delivery and on sale!
Date published: 2019-06-29
Rated 5 out of 5 by from Love my rug! I’ve had my rug about 3 weeks. I got the blue to add a pop of color in our log house. It’s very pretty.
Date published: 2019-06-24
Rated 5 out of 5 by from Beautiful rug Love this outdoor rug. Looks beautiful and really added to the patio decor.
Date published: 2019-06-22
Rated 5 out of 5 by from Indoor/outdoor rug I love the rug. I have purchased several and they last forever. Ballard has very quality products.
Date published: 2019-06-14
Rated 5 out of 5 by from Beautiful Rug! I have replaced all of my rugs with Ballard rugs. They have updated my entire home and are lovely. I bought this one for my living room to replace a worn out neutral colored rug. It is wonderful. The pop of color and design are lovely and add a great pop of color and energy to the room. Just wonderful
Date published: 2019-05-24
Rated 5 out of 5 by from Great outdoor rug! I bought this rug and was very pleased. It laid down smoothly right after I unrolled it. I have bought outdoor rugs before that curled up on the ends and would not lay flat. It really is pretty and adds a very nice touch to the porch furniture.
Date published: 2019-05-24
Rated 5 out of 5 by from Outdoor Area Rug Absolutely love this area rug!! It is prettier in person! It is the perfect size and the quality is wonderful!! I would definitely recommend it!!
Date published: 2019-05-24
Rated 5 out of 5 by from Great quality! I absolutely love this rug. The color and quality is fantastic. I was buying my indoor/outdoor from a big box store and honestly I will only come to Ballard now. The edge of the carpet is thicker on each end so once I laid it out it went flat instantly not to mention is feels softer for an outdoor carpet. Thanks Ballard!
Date published: 2019-05-21
Rated 5 out of 5 by from Simply Beautiful This outdoor rug is, simply put, beautiful. The color, pattern and quality are great! We originally purchased it for and outdoor area for a client but ended up using it as a dining area rug instead.
Date published: 2019-05-17
Rated 5 out of 5 by from Lovely Rug for My Kitchen The texture, color, and pattern of this rug is a lovely addition to my kitchen.
Date published: 2019-05-13
Rated 5 out of 5 by from Beautiful colors and good price Looks great under the dining table in the screened in porch
Date published: 2019-05-05
Rated 5 out of 5 by from Love this rug! I bought this rug about a month ago and love it every time I walk into my house and see it! It is beautiful and easy to care for plus feels good o. The feet.
Date published: 2019-04-27
Rated 4 out of 5 by from Florette Rug I like the rug; it is very easy to keep clean and it looks great in my dining room. I am disappointed as the rug is not really what I ordered. The pattern does not match what is pictured. It only has the border and not the floral print in the center.
Date published: 2022-10-31
Rated 4 out of 5 by from Quality Very nice and true to the description. The rugs I purchase are wearing well.
Date published: 2022-10-16
Rated 4 out of 5 by from Indoor/outdoor rug Love the rug, but six weeks later and it still has wrinkles in it. When will it actually lay flat on our porch??
Date published: 2022-05-21
Rated 4 out of 5 by from Beautiful Rug Very nicely woven, colors and pattern is great, but not as dense/heavy as others purchased previously
Date published: 2022-05-19
Rated 4 out of 5 by from Perfect color match When shopping for a a dining room rug , the rug color was exactly to what I wanted to match the wall color. The indoor/ outdoor was a bit of a concern for indoor use , however I ordered . Received the rug as expected perfect match . My only complaint is being it's a outdoor carpet it is very stiff and the bumps along the edge are hard to flatten . Still working on it , might have to wet down and place outside when the weather allows . Overall the plus side is easy to clean in a area of use that involves food and traffic . I also purchased the mat size for door entry close to dining room . The color was a little lighter , but close enough .
Date published: 2022-02-22
Rated 4 out of 5 by from Pet friendly and attractive rug Like many, I deal with pet issues. This rug is so easy to clean up, and looks great in my dining area and foyer. I used a half inch thick rug pad under them, which made a big difference in how they feel underfoot.
Date published: 2021-12-14
Rated 4 out of 5 by from Midnight is not black nice rug I thought it was black ( midnight) but its blue otherwise its nice
Date published: 2021-03-04
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Product:RW308-Suzanne Kasler Florette Indoor\/Outdoor Rug