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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Suzanne Kasler Florette Indoor/Outdoor Rug is rated
4.8 out of
5 by
272.
Rated 5 out of
5 by
Anonymous from
Suzanne Kasler Florette Indoor/Outdoor RugBeautiful rug that can be used indoors or out. Gorgeous design , quality and durability! Bought it for a clients in home office and desk chair rolls perfect on it..highly recommend!!
Date published: 2019-10-08
Rated 5 out of
5 by
MaMid from
Very Durable RugThis rug gets a tremendous amount of wear and tear. It's located outside in our entry area. It gets rained on as well as lots of foot traffic and animal traffic. It consistently looks good, cleans easily and so far is wearing very well. I am pleased with the design but most of all its durability.
Date published: 2019-10-04
Rated 5 out of
5 by
DebKMiller from
Using an indoor/outdoor carpet in my mud room!Stylish and attractive. I have it at the garage entryway to my mud room so like the flexibility of hosing it down in the spring. Currently I have it on a cushy pad as it is thin and has no padding itself.
Date published: 2019-10-02
Rated 5 out of
5 by
ShelleyW from
Puppy ProofWe love it. It has the feeling of Sweden and has plenty of white in it, but so far, hasn’t shown dirt. A puppy used it as a potty and we took it outside, sprayed the spot with a potty enzyme, hosed it off, let it dry and it is good as new.
Date published: 2019-09-28
Rated 5 out of
5 by
Liana from
Very happy with purchaseExactly as pictured. Love having it on my front porch
Date published: 2019-09-05
Rated 5 out of
5 by
Miss Vito from
Indoor/ Outdoor rugsColor is even better in person ! Wanted to replace 3 thick natural fiber rugs b/c
they “shed.” They absorb much noise; couldn’t wait to get rid of them ! These came & they are so beautiful; but I decided to keep the old ones for a while more &
keep the new ones, as I couldn’t part w/them. I can’t wait to use them !
Date published: 2019-09-01
Rated 5 out of
5 by
Ava515 from
Great Rug!I love this rug and think it looks even better than it did in the catalog! We have a dog that is 16 months old and he chewed our wool rugs, so we replaced them with the indoor/ outdoor till he is older. They look great! I also have the beige one with the French writing on it, love that one too! The dog hasn’t bothered either one, guess he only likes wool, lol
Date published: 2019-08-30
Rated 5 out of
5 by
Emmalyndesigns from
BeautifulBeautiful rug, very soft even though it’s an outdoor rug. Used this in my daughters nursery
Date published: 2019-08-21
Rated 5 out of
5 by
Anonymous from
Rug makes patio a delightful placeThe rug is in our patio. It plays a big role in making our patio a delightful place.
Date published: 2019-08-18
Rated 5 out of
5 by
Cindy79 from
Great rugPrettier than pictures show. Purchased the runner for my kitchen floor. Love that I can easily clean this rug. No worry about spills.
Date published: 2019-07-30
Rated 5 out of
5 by
Masinali from
Excellent qualityI have purchased many of these rugs over the past 10 years and loved the quality so much I purchased several to be shipped to my new home in Australia. Thank you Ballard!
Date published: 2019-07-09
Rated 5 out of
5 by
marychar from
Beautiful rug—shipped fast!Ordered a rug for in front of my vanity. Beautiful rug—fast delivery and on sale!
Date published: 2019-06-29
Rated 5 out of
5 by
Mel C from
Love my rug!I’ve had my rug about 3 weeks. I got the blue to add a pop of color in our log house. It’s very pretty.
Date published: 2019-06-24
Rated 5 out of
5 by
KcMc from
Beautiful rugLove this outdoor rug. Looks beautiful and really added to the patio decor.
Date published: 2019-06-22
Rated 5 out of
5 by
Anonymous from
Indoor/outdoor rugI love the rug. I have purchased several and they last forever. Ballard has very quality products.
Date published: 2019-06-14
Rated 5 out of
5 by
JK56 from
Beautiful Rug!I have replaced all of my rugs with Ballard rugs. They have updated my entire home and are lovely. I bought this one for my living room to replace a worn out neutral colored rug. It is wonderful. The pop of color and design are lovely and add a great pop of color and energy to the room. Just wonderful
Date published: 2019-05-24
Rated 5 out of
5 by
Katie74 from
Great outdoor rug!I bought this rug and was very pleased. It laid down smoothly right after I unrolled it. I have bought outdoor rugs before that curled up on the ends and would not lay flat. It really is pretty and adds a very nice touch to the porch furniture.
Date published: 2019-05-24
Rated 5 out of
5 by
Krdavis from
Outdoor Area RugAbsolutely love this area rug!! It is prettier in person! It is the perfect size and the quality is wonderful!! I would definitely recommend it!!
Date published: 2019-05-24
Rated 5 out of
5 by
Marie323 from
Great quality!I absolutely love this rug. The color and quality is fantastic. I was buying my indoor/outdoor from a big box store and honestly I will only come to Ballard now. The edge of the carpet is thicker on each end so once I laid it out it went flat instantly not to mention is feels softer for an outdoor carpet. Thanks Ballard!
Date published: 2019-05-21
Rated 5 out of
5 by
UrbanChateau from
Simply BeautifulThis outdoor rug is, simply put, beautiful. The color, pattern and quality are great! We originally purchased it for and outdoor area for a client but ended up using it as a dining area rug instead.
Date published: 2019-05-17
Rated 5 out of
5 by
SusanAnn from
Lovely Rug for My KitchenThe texture, color, and pattern of this rug is a lovely addition to my kitchen.
Date published: 2019-05-13
Rated 5 out of
5 by
Drum shade from
Beautiful colors and good priceLooks great under the dining table in the screened in porch
Date published: 2019-05-05
Rated 5 out of
5 by
Sheri2019 from
Love this rug!I bought this rug about a month ago and love it every time I walk into my house and see it! It is beautiful and easy to care for plus feels good o. The feet.
Date published: 2019-04-27
Rated 4 out of
5 by
PMadewell from
Florette RugI like the rug; it is very easy to keep clean and it looks great in my dining room. I am disappointed as the rug is not really what I ordered. The pattern does not match what is pictured. It only has the border and not the floral print in the center.
Date published: 2022-10-31
Rated 4 out of
5 by
Verified customer from
QualityVery nice and true to the description. The rugs I purchase are wearing well.
Date published: 2022-10-16
Rated 4 out of
5 by
Christine M K from
Indoor/outdoor rugLove the rug, but six weeks later and it still has wrinkles in it. When will it actually lay flat on our porch??
Date published: 2022-05-21
Rated 4 out of
5 by
Hef61 from
Beautiful RugVery nicely woven, colors and pattern is great, but not as dense/heavy as others purchased previously
Date published: 2022-05-19
Rated 4 out of
5 by
Angela W from
Perfect color matchWhen shopping for a a dining room rug , the rug color was exactly to what I wanted to match the wall color. The indoor/ outdoor was a bit of a concern for indoor use , however I ordered . Received the rug as expected perfect match . My only complaint is being it's a outdoor carpet it is very stiff and the bumps along the edge are hard to flatten . Still working on it , might have to wet down and place outside when the weather allows . Overall the plus side is easy to clean in a area of use that involves food and traffic .
I also purchased the mat size for door entry close to dining room . The color was a little lighter , but close enough .
Date published: 2022-02-22
Rated 4 out of
5 by
Pamela Brown from
Pet friendly and attractive rugLike many, I deal with pet issues. This rug is so easy to clean up, and looks great in my dining area and foyer. I used a half inch thick rug pad under them, which made a big difference in how they feel underfoot.
Date published: 2021-12-14
Rated 4 out of
5 by
Pedora Z from
Midnight is not blacknice rug I thought it was black ( midnight) but its blue otherwise its nice
