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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Suzanne Kasler Florette Indoor/Outdoor Rug is rated 4.8 out of 5 by 261.
Rated 5 out of 5 by from Perfect rug Perfect for my guest bathroom. Color is great and with a pad it is non-slip. Love it!
Date published: 2021-03-03
Rated 5 out of 5 by from Suzanne Kasler outdoor rug Great color and pattern. We bought the mineral one and it looks just like the photo pictured. It’s our second one. Our first one lasted many years even outside in intense Texas sun.
Date published: 2021-02-28
Rated 5 out of 5 by from Can't go wrong with this beautiful versatile rug! Beautiful rug. I was worried it might be a bit too formal for my taste when I bought it online, but I am so trusting of Ballard rugs I just went for it and am so glad I did! Ballard rugs never fail me and this one saved the room. It is just beautiful and ties the room together- allowing me to achieve "coastal farmhouse" style. I have received many compliments on it. Easy to clean and remains nice looking despite frequent use by an akita, cat, & toddler.
Date published: 2021-02-14
Rated 5 out of 5 by from Perfect rug for heavy traffic I have been buying these rugs from Ballard for years. They are very durable and look great! At times, we have even hosed them off. I have bought the mocha Florette rug in three sizes and they are a great nuetral pattern/color .
Date published: 2020-10-11
Rated 5 out of 5 by from Perfect color Perfect, exactly what I was looking for. The color matched my porch furniture and it just brings the whole look together.
Date published: 2020-10-07
Rated 5 out of 5 by from Gorgeous Perfect color and fit for our covered back porch. Dirt is easy to blow off. Very satisfied.
Date published: 2020-09-28
Rated 5 out of 5 by from Ourdoor carpet I am enjoying the rug very much. It gives a cozy feel to my outside space.
Date published: 2020-09-23
Rated 5 out of 5 by from Worth 5 stars A quality rug with consistent pattern and color throughout, nice to the touch
Date published: 2020-09-16
Rated 5 out of 5 by from Outdoor Rug I love the rug and have it on my covered outdoor patio. It is holding up well despite getting wet. I use it with the outdoor rug pad that was recommended with it.
Date published: 2020-08-12
Rated 5 out of 5 by from We love it. It has the feeling of Sweden and has plenty of white in it, but so far, hasn’t shown dirt. A puppy used it as a potty and we took it outside, sprayed the spot with a potty enzyme, hosed it off, let it dry and it is good as new.
Date published: 2020-08-10
Rated 5 out of 5 by from Love this rug for my new screen porch! The color and look are exactly what is represented on the website. Very happy with this purchase!
Date published: 2020-06-24
Rated 5 out of 5 by from Indoor / outdoor rug Was even better than I expected. So beautiful on my porch.
Date published: 2020-06-24
Rated 5 out of 5 by from Amazing purchase & delivery Love the rugs:stunning color & very true to pictures. Quality is amazing. The ordering & delivery process was excellent. I’ve made a few Ballard purchases-now I’m a customer for life.
Date published: 2020-06-12
Rated 5 out of 5 by from Elegant Great quality! the cream color is vibrant and the design is elegant
Date published: 2020-06-02
Rated 5 out of 5 by from Very Pleased We purchased the rug as well as five pillows to coordinate. We are very pleased with the quality and how it looks. Thankfully I bought the spray for the pillows as somehow we ended getting mud on one pillow and with a little bit of work it came off without any stain.
Date published: 2020-05-29
Rated 5 out of 5 by from Perfect Runner for Heavy Foot Traffic Great purchase! We bought the runner to go in front of our sliding door that connects our living room to our sunroom.
Date published: 2020-05-14
Rated 5 out of 5 by from Beautiful rug Color was true to the photo pictured. Very lovely in my space.
Date published: 2020-05-08
Rated 5 out of 5 by from Great Rug for Entry Great rug! We put this in our entryway and it is attractive yet neutral. I've loved every rug I have purchased from Ballard Designs! I think this indoor/outdoor material looks great and will hold up for years. It's also very easy to vacuum and clean up.
Date published: 2020-04-29
Rated 5 out of 5 by from Love it! Beautiful outdoor rug! Love it! The blue is brighter than expected in a good way!
Date published: 2020-04-27
Rated 5 out of 5 by from Beyond my expectations Received today, and thrilled with my purchase. Beautiful color and design. High quality rug.
Date published: 2020-04-11
Rated 5 out of 5 by from Beautiful Carpet Carpet is perfect! I am pleased with color and quality.
Date published: 2020-03-16
Rated 5 out of 5 by from Suzanne Kasler Florette Indoor/Outdoor Rug Absolutely fabulous rug! Great neutral colors! Goes with anything, anywhere! The fact that it is so easy to take care of is such a bonus! Love, love, love it!
Date published: 2020-02-24
Rated 5 out of 5 by from Florette indoor/outdoor rug - great choice! Excellent design. Rug color is true to website. Looks great under my dark wicker furniture with sea foam cushions on the screened porch. Comfortable to walk on with bare feet.
Date published: 2019-12-27
Rated 5 out of 5 by from Love it! I love rug. The neutral color is the perfect backdrop for my patio.
Date published: 2019-11-03
Rated 5 out of 5 by from Suzanne Kasler Florette Indoor/Outdoor Rug Beautiful rug that can be used indoors or out. Gorgeous design , quality and durability! Bought it for a clients in home office and desk chair rolls perfect on it..highly recommend!!
Date published: 2019-10-08
Rated 5 out of 5 by from Very Durable Rug This rug gets a tremendous amount of wear and tear. It's located outside in our entry area. It gets rained on as well as lots of foot traffic and animal traffic. It consistently looks good, cleans easily and so far is wearing very well. I am pleased with the design but most of all its durability.
Date published: 2019-10-04
Rated 5 out of 5 by from Using an indoor/outdoor carpet in my mud room! Stylish and attractive. I have it at the garage entryway to my mud room so like the flexibility of hosing it down in the spring. Currently I have it on a cushy pad as it is thin and has no padding itself.
Date published: 2019-10-02
Rated 5 out of 5 by from Puppy Proof We love it. It has the feeling of Sweden and has plenty of white in it, but so far, hasn’t shown dirt. A puppy used it as a potty and we took it outside, sprayed the spot with a potty enzyme, hosed it off, let it dry and it is good as new.
Date published: 2019-09-28
Rated 5 out of 5 by from Very happy with purchase Exactly as pictured. Love having it on my front porch
Date published: 2019-09-05
Rated 5 out of 5 by from Indoor/ Outdoor rugs Color is even better in person ! Wanted to replace 3 thick natural fiber rugs b/c they “shed.” They absorb much noise; couldn’t wait to get rid of them ! These came & they are so beautiful; but I decided to keep the old ones for a while more & keep the new ones, as I couldn’t part w/them. I can’t wait to use them !
Date published: 2019-09-01
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Product:RW308-Suzanne Kasler Florette Indoor\/Outdoor Rug