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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Suzanne Kasler Florette Indoor/Outdoor Rug is rated 4.8 out of 5 by 254.
Rated 5 out of 5 by from Classy rugs This is the second set of indoor/outdoor rugs I have ordered from Ballard. They are well made and durable. Easy to clean. Very happy with this product
Date published: 2022-06-02
Rated 5 out of 5 by from Fantastic rug I’ve purchased several of these rugs. They are holding up very well, and are thin enough to be placed in front of a door, but I can also run a Dyson stick vacuum over them easily without getting caught up. Also they get compliments as they have great color and design.
Date published: 2022-05-29
Rated 5 out of 5 by from Indooor- /outdoor rug Looks great on my wood-grained bathroom floor. This is the 3rd one that I have purchased.
Date published: 2022-05-27
Rated 5 out of 5 by from Perfect! It is exactly what I was looking for! The size and color are perfect and I love the pattern! I bought this to revamp my three season room. My previous indoor/outdoor rug was also from Ballard and is still in perfect shape, but I wanted a new look! I bought it about 15 years ago and my sister is now enjoying it! This rug is the same Ballard quality!
Date published: 2022-05-23
Rated 5 out of 5 by from Beautiful rug. Beautiful rug, great calming color that goes lovely on my patio. Great quality, timeless pattern.
Date published: 2022-05-21
Rated 5 out of 5 by from Florette Rug is a great choice I purchased the Florette rug in mocha for our screened porch. The overall look and quality are even better than I expected. The Florette rug pulled the entire area together so beautifully and a number of people have made that same comment. I highly recommend this rug.
Date published: 2022-05-13
Rated 5 out of 5 by from Excellent rugs! These rugs are excellent! I've been using this type of rug from Ballard Design for years now, and I have always been very pleased with the product. The color is always exactly as shown and does not fade over time, they are well made, and the size is always accurate. Quality you can depend on!
Date published: 2022-05-02
Rated 5 out of 5 by from Great, affordable rug Looks great and great quality rug for an affordable price
Date published: 2022-04-25
Rated 5 out of 5 by from Great runner Quality, sturdy. Good look and design. Overall happy with the rug. Indoors I used grip tape to keep it down on my hardwood floors
Date published: 2022-03-12
Rated 5 out of 5 by from Durable and Beautiful This rug is durable and beautiful. It works perfectly in my high pet and kid-traffic space without sacrificing beauty.
Date published: 2022-01-11
Rated 5 out of 5 by from Beautiful rug! What a gorgeous rug! Totally makes our hallway look like a castle entry.
Date published: 2022-01-10
Rated 5 out of 5 by from Indoor/outdoor rugs Looks exactly like the picture. Beautiful, durable, would buy again! Great price, easy clean up for spills.
Date published: 2022-01-01
Rated 5 out of 5 by from Indoor/Outdoor Rug The Suzanne Kasler Florette Indoor/Outdoor Rug has been a welcome addition to our foyer. It has also become our dog's new favorite place to nap. Easy to care for and can withstand the high traffic. I highly recommend this rug.
Date published: 2021-11-04
Rated 5 out of 5 by from Patio rug Love this rug! The color is fresh and looks like summer.
Date published: 2021-11-02
Rated 5 out of 5 by from Rug is Perfect Rug is perfect for kitchens, patios and entry ways.
Date published: 2021-10-27
Rated 5 out of 5 by from Suzanne Kasler Florette Indoor/Outdoor Rug We love it. It looks very elegant. We got the green one and the color looks exactly like the pictures.
Date published: 2021-10-07
Rated 5 out of 5 by from Dog poo Unfortunate I gave my Shih Tzu some pot roast, and he had diarrhea on my (3 weeks old) new rug! My husband and i took it outside and draped the 5x8 rug over a lawn chair and hosed it off. It’s back in the kitchen and looks just like new!
Date published: 2021-09-27
Rated 5 out of 5 by from Beautiful Rug Beautiful outdoor rug. It really completes our patio. Nice, big size for the price too.
Date published: 2021-09-26
Rated 5 out of 5 by from attractive rug at great price Very attractive, color true to online photo. Very happy with purchase
Date published: 2021-09-12
Rated 5 out of 5 by from Easy care & nice looking We use this rug indoors under our breakfast table as it is a high traffic area with kids & pets
Date published: 2021-08-30
Rated 5 out of 5 by from Great rug! Beautiful color. Fits perfectly. Holding up great with a playful puppy and easy to clean. Very happy and great price. Will buy another!
Date published: 2021-08-10
Rated 5 out of 5 by from Great long lasting product I have these rugs in various sizes and patterns throughout my home. Some are outside in the sun, some in high traffic areas, and now in my kitchen. The outdoor rug, and high traffic rugs are several years old and still look great an haven't discolored.
Date published: 2021-08-03
Rated 5 out of 5 by from Lovely rug Great for under my dining room table. Shipping was fast.
Date published: 2021-07-27
Rated 5 out of 5 by from High quality indoor, outdoor rug This rug is a very nice quality indoor, outdoor rug. I purchased a mat to go underneath the rug and I couldn't be happier with the way the rug stays flat and doesn't move out of place. It is very true to the color in the catalogue. A great purchase!
Date published: 2021-07-12
Rated 5 out of 5 by from Suzanne Kasler Florette Indoor/Outdoor rugs They go great in my house! Love the colors I have.
Date published: 2021-06-13
Rated 5 out of 5 by from Indoor outdoor carpet This carpet in Mocha looks great. It’s soft, attractive and practical over pavers on my lanai.
Date published: 2021-05-27
Rated 5 out of 5 by from Great rug! I love this rug. The color shown is true ti form and it goes beautifully with the furniture and decor of my living room. Very pleased with the product and with the service from Ballard.
Date published: 2021-03-15
Rated 5 out of 5 by from Florette Rug great This rug really made my outdoor space look so pulled together. I have moved the rug to different outdoor areas. Worked great on patio, upper deck and covered porch too. I will get another one when it becomes available.
Date published: 2021-03-14
Rated 5 out of 5 by from Another great purchase Wouldn’t use any other rugs in our kitchen. They look great. Take them outside and wash them down and right back to work in the kitchen.
Date published: 2021-03-06
Rated 5 out of 5 by from Perfect rug Perfect for my guest bathroom. Color is great and with a pad it is non-slip. Love it!
Date published: 2021-03-03
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Product:RW308-Suzanne Kasler Florette Indoor\/Outdoor Rug