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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Suzanne Kasler Florette Indoor/Outdoor Rug is rated 4.8 out of 5 by 78.
Rated 5 out of 5 by from Love it! I love rug. The neutral color is the perfect backdrop for my patio.
Date published: 2019-11-03
Rated 5 out of 5 by from Suzanne Kasler Florette Indoor/Outdoor Rug Beautiful rug that can be used indoors or out. Gorgeous design , quality and durability! Bought it for a clients in home office and desk chair rolls perfect on it..highly recommend!!
Date published: 2019-10-08
Rated 5 out of 5 by from Very Durable Rug This rug gets a tremendous amount of wear and tear. It's located outside in our entry area. It gets rained on as well as lots of foot traffic and animal traffic. It consistently looks good, cleans easily and so far is wearing very well. I am pleased with the design but most of all its durability.
Date published: 2019-10-04
Rated 5 out of 5 by from Using an indoor/outdoor carpet in my mud room! Stylish and attractive. I have it at the garage entryway to my mud room so like the flexibility of hosing it down in the spring. Currently I have it on a cushy pad as it is thin and has no padding itself.
Date published: 2019-10-02
Rated 5 out of 5 by from Puppy Proof We love it. It has the feeling of Sweden and has plenty of white in it, but so far, hasn’t shown dirt. A puppy used it as a potty and we took it outside, sprayed the spot with a potty enzyme, hosed it off, let it dry and it is good as new.
Date published: 2019-09-28
Rated 5 out of 5 by from Very happy with purchase Exactly as pictured. Love having it on my front porch
Date published: 2019-09-05
Rated 5 out of 5 by from Indoor/ Outdoor rugs Color is even better in person ! Wanted to replace 3 thick natural fiber rugs b/c they “shed.” They absorb much noise; couldn’t wait to get rid of them ! These came & they are so beautiful; but I decided to keep the old ones for a while more & keep the new ones, as I couldn’t part w/them. I can’t wait to use them !
Date published: 2019-09-01
Rated 5 out of 5 by from Great Rug! I love this rug and think it looks even better than it did in the catalog! We have a dog that is 16 months old and he chewed our wool rugs, so we replaced them with the indoor/ outdoor till he is older. They look great! I also have the beige one with the French writing on it, love that one too! The dog hasn’t bothered either one, guess he only likes wool, lol
Date published: 2019-08-30
Rated 5 out of 5 by from Beautiful Beautiful rug, very soft even though it’s an outdoor rug. Used this in my daughters nursery
Date published: 2019-08-21
Rated 5 out of 5 by from Rug makes patio a delightful place The rug is in our patio. It plays a big role in making our patio a delightful place.
Date published: 2019-08-18
Rated 5 out of 5 by from Great rug Prettier than pictures show. Purchased the runner for my kitchen floor. Love that I can easily clean this rug. No worry about spills.
Date published: 2019-07-30
Rated 5 out of 5 by from Excellent quality I have purchased many of these rugs over the past 10 years and loved the quality so much I purchased several to be shipped to my new home in Australia. Thank you Ballard!
Date published: 2019-07-09
Rated 5 out of 5 by from Beautiful rug—shipped fast! Ordered a rug for in front of my vanity. Beautiful rug—fast delivery and on sale!
Date published: 2019-06-29
Rated 5 out of 5 by from Love my rug! I’ve had my rug about 3 weeks. I got the blue to add a pop of color in our log house. It’s very pretty.
Date published: 2019-06-24
Rated 5 out of 5 by from Beautiful rug Love this outdoor rug. Looks beautiful and really added to the patio decor.
Date published: 2019-06-22
Rated 5 out of 5 by from Indoor/outdoor rug I love the rug. I have purchased several and they last forever. Ballard has very quality products.
Date published: 2019-06-14
Rated 5 out of 5 by from Beautiful Rug! I have replaced all of my rugs with Ballard rugs. They have updated my entire home and are lovely. I bought this one for my living room to replace a worn out neutral colored rug. It is wonderful. The pop of color and design are lovely and add a great pop of color and energy to the room. Just wonderful
Date published: 2019-05-24
Rated 5 out of 5 by from Great outdoor rug! I bought this rug and was very pleased. It laid down smoothly right after I unrolled it. I have bought outdoor rugs before that curled up on the ends and would not lay flat. It really is pretty and adds a very nice touch to the porch furniture.
Date published: 2019-05-24
Rated 5 out of 5 by from Outdoor Area Rug Absolutely love this area rug!! It is prettier in person! It is the perfect size and the quality is wonderful!! I would definitely recommend it!!
Date published: 2019-05-24
Rated 5 out of 5 by from Great quality! I absolutely love this rug. The color and quality is fantastic. I was buying my indoor/outdoor from a big box store and honestly I will only come to Ballard now. The edge of the carpet is thicker on each end so once I laid it out it went flat instantly not to mention is feels softer for an outdoor carpet. Thanks Ballard!
Date published: 2019-05-21
Rated 5 out of 5 by from Simply Beautiful This outdoor rug is, simply put, beautiful. The color, pattern and quality are great! We originally purchased it for and outdoor area for a client but ended up using it as a dining area rug instead.
Date published: 2019-05-17
Rated 5 out of 5 by from Lovely Rug for My Kitchen The texture, color, and pattern of this rug is a lovely addition to my kitchen.
Date published: 2019-05-13
Rated 5 out of 5 by from Beautiful colors and good price Looks great under the dining table in the screened in porch
Date published: 2019-05-05
Rated 5 out of 5 by from Love this rug! I bought this rug about a month ago and love it every time I walk into my house and see it! It is beautiful and easy to care for plus feels good o. The feet.
Date published: 2019-04-27
Rated 4 out of 5 by from Love these rugs Perfect in my kitchen, neutral, washable, very well priced! I love the indoor/outdoor area rugs sold at Ballard Design for kitchens and entryways.
Date published: 2020-02-17
Rated 4 out of 5 by from Indoor/outdoor rugs Overall very happy with purchase. They look great in my entrance hall. Good quality and color/pattern exactly as shown online. Only drawback is the rugs don’t really stay put on the recommended under-pad. Not sure why. Might need to use carpet tape going forward.
Date published: 2019-08-23
Rated 4 out of 5 by from Great purchase I was hesitant to buy an outdoor rug for my covered patio due to the wide area I wanted covered and the possibility of mold. The rug did take about a week to “flatten” and not curl but that was expected. The color and quality was great and it dries very quickly.
Date published: 2019-05-31
Rated 3 out of 5 by from Won’t lay flat I purchased this over a month ago. Love the pattern but it will not lay flat even after several days of placing heavy books on it.
Date published: 2019-12-10
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Product:RW308-Suzanne Kasler Florette Indoor\/Outdoor Rug