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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.5 out of 5 by 4 reviewers.
Rated 5 out of 5 by Suzanne Kasler Flocked Tree This tree is outstanding in every way. After removing it from the box, all I had to do was rearrange some of the branches.The lights are well spaced and bright. It looks just like the snow covered pines in my back yard. I couldn't be more pleased. December 13, 2014
Rated 2 out of 5 by Congratulations to the photographer? The three foot table top tree is not nearly as plush branch wise as the picture. Actually just a tad above thinly branched. November 30, 2013
Rated 4 out of 5 by Very pretty tree I unboxed my new 4 ft tree this morning and am very pleased with it. I had been apprehensive about the lights after reading another review but didn't have any problems with them. It took a little time fluffing the branches but all do. Yes, it is a little messy with some of the flocking shedding as I worked with it, but I really like the flocked look so I'm okay with that. This is my first table top tree and all but a few of my largest ornaments worked on it. The burlap cover on the base isn't as attractive as the picture online and I'll probably end up finding a decorative container to put it in but for now I tied a ribbon under the "flaps" to make them stand up a bit. All in all, it looks good! November 29, 2013
Rated 3 out of 5 by Pretty Good; Needs Better Quality Control with Lights Installation I usually decorate Big Time at Christmas, but this year circumstances will prevent that. I still want to have a few festive things, but also to keep everything low key and especially easy to take down after the holidays. I purchased the 3' tree as it will sit on a rather tall table that I have in front of a window in the living room and nothing will have to be moved and it is small enough to pick up intact after Christmas and remove to a storage area without having to take off any decorations. It is very light, but also very stable and quite full for the height. It is very straight, unlike some of those reviewed in past years. The tree arrives with all the branches very compressed; normal with most faux trees. It did take a fair amount of time to get the branches opened out to a natural looking state, but once done the tree looks very pretty. I think the burlap bag works well in our mountain home and the flocked look gives it a slightly elegant touch. I have also purchased some very small (3/4 inch), round, matte gold balls (very close to the color of the burlap bag) that wrap around the tips. It is also nice with no ornaments at all. Too many or too large ornaments might be a distraction and spoil the simplicity of a tree this size. With the crystal flocking on this year's model, there is no "plastic" look at all, but it does make a big mess when you are opening out the branches. I would recommend doing this somewhere other than inside your home, like the deck, garage or basement. Hindsight is 20/20. The biggest problem from my perspective was the lights. They really weren't installed very well at all. They were not evenly distributed, with clumps of lights in some areas and none in others. Also, the wires of the lights were wrapped in a manner that made it impossible to open up some of the branches and there were some places where clumps of branch tips were bound together by the wires. The plug was at the top of the tree and the cord was not long enough to plug it in. Quite frustrating and it looked very sloppy. This was a disappointment; not what I expected from Ballard Designs, nor Suzanne Kasler. I spent about 2 hours unwinding all of the wires for the lights and repositioning them. Of course, even more of the crystal flocking fell off while doing this. I am happy with the finished product, and I think it will be just what we need this year, but the main reason that I got a tree with the lights already on is so that I could just plug it in. At least with this tree I don't have to move any furniture and don't have to deal with unpacking and re-packing all of my regular ornaments. The bottom line is that I will keep this tree and it does look nice, but if I didn't have the particular situation that I do this year, I would have returned it. Not worth the hassle and time that it took to make it look right. Maybe this is an isolated case and others wouldn't have this problem. I didn't read about anything like this in any of the reviews before I purchased it. If you like the look it might be worth taking a chance, since I haven't seen anything else this nice, at this price. Just be aware that there might be problems that take some effort to correct, especially if you don't have time for finding an alternative or making an exchange. November 17, 2013
  • 2015-11-25 T09:06:19.182-06:00
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Product:HC817-Suzanne Kasler Flocked Frasier Fir Tabletop Tree

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