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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Shipping Information Chart
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Suzanne Kasler Fleur Indoor/Outdoor Rug is rated
4.7 out of
5 by
426.
Rated 5 out of
5 by
pab188 from
What a nice compliment!This rug is beautifully made and the mineral color is beautiful.
Date published: 2021-10-03
Rated 5 out of
5 by
Florida buyer from
Suzanne Kasler fleur indoor outdoor rugWorks well on a Florida lanai (covered screened in porch) with a lot of humidity, sun, and rain storms. Buy the suggested rug pad with anti-microbial properties. It is worth it.
Date published: 2021-09-23
Rated 5 out of
5 by
Anonymous from
Great for a galley kitchen!Love the rug! This is the second one I’ve bought for my home. I’m using the new one in my galley kitchen and it really brings a splash of color! It is navy blue and looks great with my cabinets!
Date published: 2021-09-19
Rated 5 out of
5 by
Darlene Granberry from
Great casual/kitchen rug!Perfect! It is light weight natural looking and easy wipe up spills! End of story!
Date published: 2021-09-17
Rated 5 out of
5 by
Maine Coast from
Terrific look and feel for a summer homeThis was an impulse buy in the store, which offered a "floor model" in the largest option at a reduced price. Took a chance and the size and look are perfect for our summer home. Ours is the darkish blue color, almost a denim, so nice with the cream-toned border. It was folded in our car for a week plus but all creases (and accompanying color lines from the reverse side) came out after a day flattened out on our deck in the sun. We use these carpets inside, we have never ventured to move them to exterior positions, but thinking about it. Love the low pile and they don't feel like plastic or look cheap in any way. And very affordable!
Date published: 2021-08-21
Rated 5 out of
5 by
Marge Schlagenhaft from
Beautiful RugThis rug is very well made and beautiful. It’s also very well to maintain. Worth every penny!
Date published: 2021-08-18
Rated 5 out of
5 by
Jean HBNH from
Bamboo-look melamine plates.Really beautiful and perfect for outdoor dining. I so wish they made coordinating small and large bowls.
Date published: 2021-08-17
Rated 5 out of
5 by
LG from Texas from
Beautiful rugBeautiful neutral rug for my dining room. The. Border gives it a classic but updated look with easy care maintenance.
Date published: 2021-07-24
Rated 5 out of
5 by
Delawhere from
Peaceful color of rug is great backdrop for porchWe've had the outdoor rug for almost 2 months and it's doing beautifully on porch that is open to the elements. The rug is made in Belgium and love the serene light sea foam color.
Date published: 2021-07-22
Rated 5 out of
5 by
Rose Oswald from
Quality & appearanceThe rug is beautiful! Very durable in an enclosed porch.
Date published: 2021-07-16
Rated 5 out of
5 by
Virginia Louise from
Oustanding quality with a polished look!We love this runner and how it looks in our guest area of our new home! So much si we purchased it's sister rugs in various sizes for our entire home!
Date published: 2021-07-13
Rated 5 out of
5 by
Lynn from Ca from
Beautiful outdoor carpetIt’s beautiful and just what I was looking for. Well designed and color is perfect. Only caveat, be prepared to wait quite a while for delivery! Love Ballard Designs…
Date published: 2021-07-13
Rated 5 out of
5 by
MaeA from
RecommendGood quality and durable in high traffic area. Anticipating it will clean easier than a regular wool or synthetic fiber rug.
Date published: 2021-07-12
Rated 5 out of
5 by
J Bar from
Perfect RugSo elegant and beautiful. Frames my seating area perfectly. I have it under my covered patio with an outdoor living set on it. It is slightly heathered which makes it even better looking and hides dust, dirt. I have had it two months.
Date published: 2021-07-07
Rated 5 out of
5 by
KGFA from
Suzanne Kasler Fleur rugsGreat product. I now have 6 Suzanne Kasler Fleur rugs. Need I say more??
Date published: 2021-07-06
Rated 5 out of
5 by
DebsH2O from
Outdoor rugIt’s is a really great outdoor rug. We have had a few downpours and it is holding up great. I bought a very neutral rug. It is perfect.
Date published: 2021-06-21
Rated 5 out of
5 by
Marchada from
Easy and decorativeI have five of these rugs in two different sizes and they’re lightweight easy to use and I wash them off on my back porch with a hose when they get too dirty. I can’t think how much easier it would be to keep some thing outside all the time and still have it be decorative.
Date published: 2021-06-11
Rated 5 out of
5 by
LynLD from
Simply Beautiful!Love the ease of throwing it down (on a rug pad) and then just letting it be. No need to worry about rain or anything else. Will hose off periodically, but that's it!
Date published: 2021-06-08
Rated 5 out of
5 by
MEOO from
Great outdoor rug for balconyThis is a gre as t rug. The color, quality and price is great. You cant do any better than this rug for the price
Date published: 2021-06-03
Rated 5 out of
5 by
Deliah from
Rug that takes a beating with a smileLove the rug, but I wish they were made to regular sizes such as 3x5 or 4x6. These sizes are more universal and work better with room sizes.
Date published: 2021-06-03
Rated 5 out of
5 by
LSVL from
Suzanne Kasler Fleur Indoor/Outdoor RugWe purchased two rugs for our deck. They are exactly as described. We are very happy with this purchase.
Date published: 2021-04-29
Rated 5 out of
5 by
Lucky dog from
My New Fleur RugI bought this rug with the help of Morgan, the design consultant at Ballard. We decided that this was a good choice for me because I needed a flat rug so my dog’s nails wouldn’t pull up the pile. This rug is not only rugged because it’s an indoor outdoor rug but it has a beautiful stylish border. We are so happy with our decision!
Date published: 2021-04-05
Rated 5 out of
5 by
laundry woman from
Great for the kitchen!I put this runner in my kitchen in front of my sink and it is perfect! I don't have to worry about spills and drips--it's so easy to clean.
Date published: 2021-03-27
Rated 5 out of
5 by
Jodi F from
I love everything about this rug!The color is beautiful! I am using under my sink and has been easy to keep clean and the color I chose is beautiful!
Date published: 2021-03-21
Rated 5 out of
5 by
Irish diva from
Good purchaseLovely rug! Color is perfect. Very pleased with the rug. Looks great on my lanai. The customer service from Ballard was excellent.
Date published: 2021-03-15
Rated 5 out of
5 by
joanie28 from
Beautiful rugI have a white bedroom and this rug makes the whole room Stand Out absolutely beautiful and wasn't hard to lay flat
Date published: 2021-03-14
Rated 5 out of
5 by
CCali from
RugNice durable rug. Easy to clean. Beautiful, simple design.
Date published: 2021-03-14
Rated 5 out of
5 by
Charleston Girl from
Repeat customer 15 years later!Excellent quality! I bought this same rug 15 years ago and it looked like the day I bought it when I donated it. I loved the quality s9 much that I purchased 2 for my new house. I can hose it off and let it air dry outside.
Date published: 2021-03-14
Rated 5 out of
5 by
Positiveone from
Very nice!Love the quality, color and design of these rugs. Took a while to get but worth the wait. Worked well in my design.
Date published: 2021-03-05
Rated 5 out of
5 by
Suzanne216 from
Great rug!I love the rug! It is a great addition to our sun porch. Looks good and good value!
