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Suzanne Kasler Directoire Sofa

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Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our White Glove Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home white glove service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.


Express Delivery Charges (for orders under 10 lbs.)
  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.
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Suzanne Kasler Directoire Sofa is rated 3.2 out of 5 by 6.
Rated 5 out of 5 by from Fast delivery We are very pleased with the set. The cushions are nice and are light colored (almost white). We will accessorize with other outdoor pillows to make it even cozier.
Date published: 2015-04-30
Rated 4 out of 5 by from Perfect The furniture was exactly what I was looking for. The cushions are firm but comfortable. Came very well packaged so no issues with damages. Classic style, simple style.
Date published: 2013-06-18
Rated 4 out of 5 by from Looks great. I would have rated the product a 5 if the cushions had come in red. Otherwise, we love the look and comfort of the set.
Date published: 2012-09-27
Rated 2 out of 5 by from So disappointing I'm so disappointed with this purchase. I bought two sofas and 2 chairs in the white frame. The frame itself is stylish and a nice weight - very good looking. The set is fine, unless you actually want to sit on it. The cushions are terrible, so uncomfortably hard. The white is tough outside, when leaves blow and they streak on it. I'm sure it will wash well, but I don't look forward to washing the fabric weekly. To purchase new cushion covers will be a fortune - I'm totally disappointed in the quality of the seats and this purchase overall.
Date published: 2017-05-29
Rated 2 out of 5 by from Not as advertised Ballard Designs represents that the sofa has replacement cushions available. I bought two sofas two years ago and one of the cushions has split. I tried to order a replacement cushion only to find out that they are not available in the color that the manufacturer sent. Therefore, if I want to repair the cushion, I have to buy six sets. Really poor representation. The sofas are fine. The cushions will need replacing...so proceed with caution if you order this line.
Date published: 2017-04-04
Rated 2 out of 5 by from Not comfortable I purchased this sofa because I loved the design, but was disappointed with the feel of the cushions. They are not comfortable to sit on and the material is quite rough. They were supposed to come with tan cushions, which did not go with my decor, so I purchased an additional set in the stripe fabric, as well as several pillows. When it arrived, it came with "basic stone" cushions and I see the website description has been changed. If I had known that I would not have purchased the extra set of cushions. My understanding is that it is not returnable because I purchased the extra cushions which are considered custom.
Date published: 2012-07-13
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Product:SO617-Suzanne Kasler Directoire Sofa
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