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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Suzanne Kasler Directoire Sofa is rated 3.3 out of 5 by 7.
Rated 5 out of 5 by from Fast delivery We are very pleased with the set. The cushions are nice and are light colored (almost white). We will accessorize with other outdoor pillows to make it even cozier.
Date published: 2015-04-30
Rated 4 out of 5 by from Nice Sofa I've had this sofa for about a year. Love the frame, and it has held up well so far. The firmness and feel of the cushions doesn't bother me - we don't sit on them for any long periods - however I agree with other reviewers that the color is difficult for outside. The white is ALWAYS dirty. The one good thing is that when I washed them last fall, convinced the dirt and mold wouldn't come out, they came out of my washer almost spotless. (The bad thing is getting them back on the actual cushion - this makes frequent, and necessary, cleanings a big job, and I dread spending the money to replace the covers one day.) But overall happy with it!
Date published: 2018-07-09
Rated 4 out of 5 by from Perfect The furniture was exactly what I was looking for. The cushions are firm but comfortable. Came very well packaged so no issues with damages. Classic style, simple style.
Date published: 2013-06-18
Rated 4 out of 5 by from Looks great. I would have rated the product a 5 if the cushions had come in red. Otherwise, we love the look and comfort of the set.
Date published: 2012-09-27
Rated 2 out of 5 by from So disappointing I'm so disappointed with this purchase. I bought two sofas and 2 chairs in the white frame. The frame itself is stylish and a nice weight - very good looking. The set is fine, unless you actually want to sit on it. The cushions are terrible, so uncomfortably hard. The white is tough outside, when leaves blow and they streak on it. I'm sure it will wash well, but I don't look forward to washing the fabric weekly. To purchase new cushion covers will be a fortune - I'm totally disappointed in the quality of the seats and this purchase overall.
Date published: 2017-05-29
Rated 2 out of 5 by from Not as advertised Ballard Designs represents that the sofa has replacement cushions available. I bought two sofas two years ago and one of the cushions has split. I tried to order a replacement cushion only to find out that they are not available in the color that the manufacturer sent. Therefore, if I want to repair the cushion, I have to buy six sets. Really poor representation. The sofas are fine. The cushions will need replacing...so proceed with caution if you order this line.
Date published: 2017-04-04
Rated 2 out of 5 by from Not comfortable I purchased this sofa because I loved the design, but was disappointed with the feel of the cushions. They are not comfortable to sit on and the material is quite rough. They were supposed to come with tan cushions, which did not go with my decor, so I purchased an additional set in the stripe fabric, as well as several pillows. When it arrived, it came with "basic stone" cushions and I see the website description has been changed. If I had known that I would not have purchased the extra set of cushions. My understanding is that it is not returnable because I purchased the extra cushions which are considered custom.
Date published: 2012-07-13
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Product:SO617-Suzanne Kasler Directoire Sofa