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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Suzanne Kasler Directoire Chaise with 1 Cushion is rated 4.7 out of 5 by 113.
Rated 5 out of 5 by from Outdoor cushions Sunbrella outdoor cushions from Ballard Designs are excellent! They hold their colors for years!
Date published: 2021-07-20
Rated 5 out of 5 by from Chaise review Well made and worth the $ spent for the Sunbrella quality fabric and fabrication.
Date published: 2021-07-19
Rated 5 out of 5 by from Beautiful cushions These cushions are very beautiful and high quality. I think they are better than the mattress on my bed.
Date published: 2021-07-19
Rated 5 out of 5 by from Versatile and beautiful I love this chair as it doubles as a bench when we have extra guests…
Date published: 2021-07-14
Rated 5 out of 5 by from Comfy!! Very comfortable. Fits the chair perfectly. Delivered when expected
Date published: 2021-06-18
Rated 5 out of 5 by from Replacement cushion better than the original Quality replacement cushion looks great. Holding up nicely so far.
Date published: 2021-06-10
Rated 5 out of 5 by from Thick, comfortable, formidable cushions! So comfortable and high quality! We'll see how it wears over the summer (I did spray 303 Fabric Guard on it as recommended, although it did require 3 bottles to do 2 cushions, oof!). Thus far, I am thrilled with this product. It's incredibly hard to find truly thick, firm replacement cushions. I searched for 8 months online and in person. These are the ones!
Date published: 2021-04-27
Rated 5 out of 5 by from Nice looking chaises Like these chaises as part of our set. Comfortable and very attractive
Date published: 2020-11-17
Rated 5 out of 5 by from Great chaise! Chaise is sturdy and great looking. We did order second set of cushions as we thought the ones that come with it would get dirty quickly.
Date published: 2020-10-02
Rated 5 out of 5 by from Quality product We live close to the Beachie Creek Fire in Oregon . After waiting five months for our cushion it finally arrived only to have ash on it with 2 weeks. I was so pleased how the ash came off the cushion without any residual effects.
Date published: 2020-09-21
Rated 5 out of 5 by from Spot on! scarcity, found them on Ballards, exactly what we wanted and shipped timely
Date published: 2020-09-01
Date published: 2020-08-14
Date published: 2020-07-25
Rated 5 out of 5 by from Very nice cushion This is a very well-made chaise cushion. It's thick, with piped edges. It's a bit pricey but seems worth it, and i hope it lasts for several seasons.
Date published: 2020-07-24
Rated 5 out of 5 by from Classy pool chaise These chairs look very classy and the cushions are very comfortable. The cushions are lighter than I thought they would be, but I am happy about that. They coordinate with our sand umbrella.
Date published: 2020-07-24
Rated 5 out of 5 by from lounge chair replacement cushion Fits our lounge chair perfectly. Love the color. the cushion is firm but comfortable
Date published: 2020-07-13
Rated 5 out of 5 by from All weather beauty Beautiful color, thick cushion, drys quickly outside..I would highly recommended
Date published: 2020-07-12
Rated 5 out of 5 by from Replacement patio cushions Great quality, the color really pops, and these cushions dry quickly after rain.
Date published: 2019-09-18
Rated 5 out of 5 by from Coming back for more! I love the quality and look of my new chaise cushions so much, I’m going to order coordinated pillows.
Date published: 2019-07-20
Rated 5 out of 5 by from Fade Resistant We bought this to replace our tan cushions also from Ballard Designs. Our tan cushions still looked new despite being 7 years old. So we bought the same ones in a different color. Great purchase.
Date published: 2019-07-10
Rated 5 out of 5 by from Very happy with my purchase I was having a very difficult time finding a cushion for a chaise purchased many years ago from another retailer. This size and thickness of this product seemed like the perfect solution - and it is! The color is great, too. The cushion is well made, thicker than most out in the marketplace, very comfortable and has long ties for securing it to the chaise.
Date published: 2019-05-09
Rated 5 out of 5 by from Beautiful Perfect outdoor piece. Hard to find aluminum outdoor furniture in white, it's beautiful!
Date published: 2017-05-05
Rated 5 out of 5 by from Patio Cushions Love the cushions, they look great, Aruba blue color is fabulous....and they handle the rain really well!
Date published: 2016-04-26
Rated 5 out of 5 by from Great Quality/ Dries very quickly; no fading; good workmanship; very comfortable
Date published: 2015-06-25
Rated 5 out of 5 by from This product is the best we've ever had! We ordered these replacement chaise lounge cushions for our pool area and were so pleased when we received them. The quality, color and workmanship are fantastic! We live in Florida so our pool gets used almost daily and these cushions are so comfortable and they dry in no time at all. Best purchase we have made in a long time and I would highly and I mean HIGHLY recommend them to anyone contemplating new cushions.
Date published: 2015-06-14
Rated 5 out of 5 by from Quality is excellent We had one little issue with a die lot problem on our back support cushions. They took car of it instantly. Great service I must say. When these cushions wear out I will replace them using Ballard Designs.
Date published: 2015-05-10
Rated 5 out of 5 by from Quality, Style & Comfort So happy that I took a chance on this purchase! All 10 of my cushions are extremely well made, super comfortable and the price compared to "specialty patio" stores exceeded my expectations.
Date published: 2014-11-06
Rated 5 out of 5 by from replacement cushions for chaise lounges These cushions are excellent quality. All that they are advertised and more at a very competitive price for the quality.
Date published: 2014-10-12
Rated 5 out of 5 by from Gorgeous and best quality! I bought a spare set of these in sunbrella spa blue for the two amalfi chaise lounges I own and they are so gorgeous. I bought the box style, reversible. About six inches thick. I compared values and prices with other websites: Pottery Barn, CB 2, etc and Ballard was an amazing value. I'm outfitting all my decks with Ballard furniture and spare cushions, plus covers. With the sale on now and a 20% coupon they emailed to me, I couldn't pass it up. Seriously, you won't be sorry.
Date published: 2014-03-30
Rated 5 out of 5 by from Well made Well made and fabric matches with color scheme of other cushions
Date published: 2013-08-29
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Product:SO618-Suzanne Kasler Directoire Chaise

Suzanne Kasler Directoire Chaise with 1 Cushion

Replacement Chaise Cushion - 24x78