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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Suzanne Kasler Directoire 7-Piece 84" Rectangular Dining Set with Cushions is rated 4.0 out of 5 by 22.
Rated 5 out of 5 by from Outdoor Dining table. Beautiful quality. Rich color. Perfect size. Everyone is admiring it!!
Date published: 2020-09-24
Rated 5 out of 5 by from Perfect I love this set (in white) so much that I also purchased many of the seating area furniture as well. At the dining table everything has been well made and is comfortable. One thing to keep an eye on, if your ordering upgraded cushions, is the sizing. The link sent me to order cushions that weren’t the correct size and Ive have to exchange them. The correct size information is listed in the second tab. The cushions supplied with the set are a bit scratchy, but look good and have lasted all summer for me. Highly recommended overall!
Date published: 2018-09-17
Rated 5 out of 5 by from Elegant Outdoor Dining I recently purchased the Directoire dining set for my new deck. It arrived and looked exactly as shown online. Each piece is perfectly weighted -- not too heavy, and not too light. There is protection on the bottom of the chair legs to prevent scratching. The chairs are broad enough to fit my 6'6" husband comfortably. Love the simple, elegant, French style.
Date published: 2016-06-27
Rated 5 out of 5 by from Very well made! This dining set is just what I wanted. Sleek design, simple, elegand, and well made. Not too heavy but not light weight. It looks great on my backyard patio. I would recommend this to anyone who is thinking about buying this set. You won't be disappointed.
Date published: 2016-06-25
Rated 4 out of 5 by from Great looks lacking some comfort. Love the overall look and design. The only problem is the seats sit very deep and the backs are not very comfortable to lean into.
Date published: 2021-07-20
Rated 4 out of 5 by from 7 - piece dining set Assembly of the table is easy and the protective packing was very good. All the chairs and the table came without damage
Date published: 2021-07-13
Rated 4 out of 5 by from Manufacturing errors Had 2 damaged tables delivered before they sent an undamaged one. I had to assemble it twice!
Date published: 2020-08-09
Rated 1 out of 5 by from Defective Finish, three pieces and counting Loved my set initially until the finish began to peel. One chair peeled a few months following purchase, a second one peeled 11 mos after purchase and now the table is peeling. The entire set was covered with a custom cover all winter. So disappointed in the quality. Ballard has replaced one chair, the second one is on the way, They have yet to respond about the table. I fear that the remaining pieces will peel and now the one year warranty is up.
Date published: 2020-06-06
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Product:TO374-Suzanne Kasler Directoire 7-Piece 84\" Rectangular Dining Set with Cushions

Suzanne Kasler Directoire 7-Piece 84" Rectangular Dining Set with Cushions

Suzanne Kasler Directoire Armchair Replacement Cushion