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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Suzanne Kasler Chapelle Urn Table Lamp is rated 4.8 out of 5 by 62.
Rated 5 out of 5 by from Lovely Lamp! I'm very pleased with this lamp. The style would complement almost any decor except maybe ultra modern. The color, listed as cream, is just barely off-white with no hint of yellow. It was packaged very well, and arrived in perfect condition. Overall, I'm very pleased with the purchase. One tip: it is quite a substantial size. It matches the dimensions listed pretty exact so be sure you measure the place where you would want to put it to be sure it will be suitable for the space.
Date published: 2020-10-02
Rated 5 out of 5 by from Great purchase! Love the weight, shape and color of the lamp. It is a nice timeless shape for my daughter’s bedroom.
Date published: 2020-06-27
Rated 5 out of 5 by from Lovely lamp I purchased this lamp for our study! It is a lovely addition , substantial, and well made . It arrived packed , in great shape. I believe it could be used anywhere and am glad we got it!
Date published: 2020-05-31
Rated 5 out of 5 by from A very nice lamp. Love the style! I love the shape of this lamp. I purchased it in the cream color.
Date published: 2020-04-14
Rated 5 out of 5 by from very happy with these lamps I ordered these on the phone and the employee was so helpful. I really like these lamps - they are neutral and timeless.
Date published: 2020-01-03
Rated 5 out of 5 by from Great lamp! Great substantial lamp. More ivory bisque than white. Looks great!
Date published: 2019-12-23
Rated 5 out of 5 by from Great classic lamp I have 2 of these lamps on our nightstands. I love the classic but interesting appearance.
Date published: 2019-10-28
Rated 5 out of 5 by from Happy Lamp Owner I love the shape, color and accent these lamps give to the living room. I originally ordered one lamp and realizing how great it looked, I went back and purchased another.
Date published: 2019-09-08
Rated 5 out of 5 by from Another hit from Suzanne Kasler! Very happy with my purchase. Love the shape! Another hit from Suzanne Kasler- I have 4 of her lamps.
Date published: 2019-08-09
Rated 5 out of 5 by from Stylish! I purchased two of these lamps in spring and I am so pleased with the look. I put the spiced colored Empire Couture shades from Ballard on them and the look is stunning. See the photo under the Empire Couture shades.
Date published: 2019-07-03
Rated 5 out of 5 by from Gorgeous Lamps! These lamps are beautiful and so happy I purchased them! Thanks Ballard Designs!
Date published: 2019-07-03
Rated 5 out of 5 by from Beautiful Lamp! Very nice living room lamp! Very classy looking!!
Date published: 2018-03-31
Rated 5 out of 5 by from Nice quality I bought two of the urn lamps for the night stands in our master bedroom. I love the camel color...very difficult color to find. The lamps look beautiful with the comforter and the rest of the bedroom decor. Sturdy, well-crafted lamp. I can always count on Ballard quality and selection.
Date published: 2017-10-30
Rated 4 out of 5 by from Great lamp but be sure of color Loved this lamp’s style and scale but color is very tricky, so I ended up returning it. The Cream is not white, not cream, not even off white to me. It’s a bisque with strong grey undertone. It didn’t work in my bone white/white room.
Date published: 2020-09-29
Rated 4 out of 5 by from beautiful shape and looks The lamps look gorgeous and seem to be well made. They are definitely off white, but not all the way to cream. The only drawback is that in this day and age they should be made for all the new bulbs and they are not.
Date published: 2019-09-23
Rated 3 out of 5 by from White/cream lamp really a color shade The white/cream version of this lamp has cool gray undertones (I should have listened to the reviewer who commented that it was more bisque than white). The shape of the lamp is good (it's definitely a large piece), but the color didn't work in a peachy-pink bedroom. The spider of the shade was also relatively flimsy. I likely would have replaced the shade if I had kept the lamp. Returned.
Date published: 2020-05-19
Rated 1 out of 5 by from Buyer Beware I am a long time Ballard shopper, and have never written a review (even though I love most products) but I'm so frustrated I feel like I have to. I purchased two of these lamps to replace two Ballard floor lamps I've had for years. One of the old floor lamps (stacked wooden ball) was crooked when it came in, but returning was too difficult so I made it work. I literally had it leaning against the wall at a weird angle just to have it line up. I decided I was done trying, so I put a console table behind the couch and purchased the new lamps to sit on it. One of the new lamps is misshapen! The center "urn" in the lamp was set on the base on a 20 degree tilt. I felt like crying when I got it, I was so frustrated. My fault for throwing out the packing materials before I noticed it. Just a friendly heads up to check out the lamp completely before getting rid of the packaging to send it back. (The photo doesn't do it justice, it's so obvious my husband even noticed it and he doesn't notice anything in the house!)
Date published: 2020-01-16
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Product:LA135-Suzanne Kasler Chapelle Urn Table Lamp