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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Canvas Tote Bags 2.8 5 38 38
Looks cheap -- poor quality I was shocked when I saw the tote bag I ordered. It's awful - really awful. The fabric is thin. The monogram is awkwardly small - not big like the examples in the catalog. The handles are so cheap that they actually feel like paper - they're crunchy and don't have anywhere near the heft of the ones standing up on their own in the catalog. I contemplated replacing the handles with something more subtantial, but the rest of the bag just looks cheap, too. This bag is hopeless and IT WAS SO CUTE IN THE CATALOG. I have always been very happy with my purchases from Ballard Designs, but this one falls way, way short, so I will be returning it. :( October 19, 2012
Size choice is disappointing I ordered the smaller tote in the lavender color with my monogram in white. If I hadn't monogrammed it (thus rendering it non-returnable), I would have exchanged it for the large tote. This one is purse-sized, and I had really wanted a larger tote for work, but chose the smaller size as the large one measured extra large. If this one had been taller, it would have been perfect. The monogram is nice, centered under the handles, although not centered on the width of the bag. Leather handles seem sturdy enough. Canvas appeared a bit grubby right out of the box, but looks a little better after I sticky-rollered it. Not the quality I was expecting with the Suzanne Kasler name. How it holds up to use remains to be seen, but I don't think I will get the use out of it that I had hoped for because of the small size. Bottom line: I'd recommend this bag to those who are looking for a canvas purse. If you are looking for a tote, I would save yourself some money and get one of the larger Ballard signature totes. May 31, 2012
Bad Bag This is my first purchase from Ballard Designs and I think it will be my last if this bag is any indication of quality. The quality is poor, the handles are any thing but leather, and the monogram is far too large for this bag. I ordered the smaller size and the monogram is huge, it looks terrible. The "leather" handles are cheap leather, if they are leather at all. I wanted a slightly more stylish version of the popular canvas bags, and I thought this would be a good option. I was mistaken. I wish I could return this, but I put a monogram on it. Very sad I totally wasted my money on this. July 30, 2012
This product looks cheap and is flimsy I was very excited to order this bag. It was at a great price and from the pictures online it looked sturdy and the monogramming looked fantastic. I was disappointed to find that the bag looked cheap and the monogramming was most likely the worst I have ever seen. I purchased the lavender bag with white stitching and it has already found its permanent residence in the back of my closet. June 29, 2012
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