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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Suzanne Kasler Campaign Chair is rated 4.2 out of 5 by 15.
Rated 5 out of 5 by from Love these directors chairs! I have an outdoor rectangular dining table with bench seating, but found that I needed two more chairs at either end of the table, and these are perfect. I love the look of these directors chairs, but even more than that, they're functional, light weight to move around, dry quickly when it rains, and are quite comfortable.
Date published: 2022-07-18
Rated 5 out of 5 by from Just bought more of these chairs! I now have 10 of these chairs around an outdoor patio dining table (covered). I started with 6 and then bought 4 more. They are comfortable, look great, and are incredibly sturdy. The white fabric was my biggest concern but it stays remarkably clean - occasionally I use a damp rag to wipe off crumbs or a spill.
Date published: 2022-01-05
Rated 5 out of 5 by from PERFECTLY LOVELY Great chairs for add-on seating for our second home. I was rather hesitant after reading some of the other reviews, but their complaints were based on degree of difficulty in assembling (which I found to be a non-issue and not related to the quality of the chairs at all) These arrived assembled with only the need to slide the fabric on to the back and seating area...not difficult to do at all if you place the chair on a table top so you are working at eye level with the seating area of the chair itself. Do not hesitate - these are PERFECTLY LOVELY!
Date published: 2017-08-30
Rated 5 out of 5 by from Great chair I was a bit nervous after reading the reviews, but I purchased 2 of these anyway. Assembly was a little tricky because you have to slide the seat edges in a channel, but I had the first one done in 14 minutes and the second in 22 minutes. These chairs are gorgeous & well made. I'm very happy with them.
Date published: 2015-08-20
Rated 5 out of 5 by from Gorgeous chairs I actually didn't find these chairs difficult to assemble. At first, I was confused as to how to slide the seat into the wooden grooves, but got the hang of it pretty easily. The trick was to push the plastic guide further down into the sleeve of the seat and to pinch the lip of the seat together when you insert it into groove. Anyway, probably only took me an hour to put together 3, including unboxing them which is very overwhelming. And they are gorgeous when assembled and super comfortable. I'm using them around a tulip table outside.
Date published: 2015-04-08
Rated 3 out of 5 by from A beautiful chair, but... I ordered two of these chairs while they were on sale. They're really handsome chairs. But the assembly! Wow. I thought the other reviewer might have overstated the difficulty. The chair comes mostly assembled, but sliding the fabric seat into the frame is a huge pain. Your fingers will most likely be sore. My one other comment is there's a sticker on the side of the chair that doesn't peel off easily at all. It comes off in tiny slivers and the adhesive is still stuck to the wood. There's already a metal Ballard Designs plaque attached to the frame, so I see no reason to add a messy sticker. All this said, now that the chairs are set up we're quite happy with them and plan to order one more. Also, Ballard Designs has arbitrarily designated me with the review nickname "jannygirl." How strange.
Date published: 2014-11-05
Rated 2 out of 5 by from beautiful product, beyond painful to assemble I would like to give this chair a higher rating but it failed to come assembled, not to mention the covers were shipped separately and arrive a day after the frame. When the covers finally arrived they were IMPOSSIBLE to get into the extremely tight opening that they provided. I spent over an hour just trying to assembling one. Sadly for me, I ordered two chairs and I haven't even bothered with the second one. I'm too lazy to ship it back cause the packing is overbearing. I've never seen soo much styrofoam and plastic wrap in one box. Although I'm not disappointed with my one working chair, this product would have received a much higher rating had i come assembled. Nightmare trying to put it together.
Date published: 2014-05-12
Rated 1 out of 5 by from UGH... I get the concept of how to assemble the chairs but am having no luck threading the seat panel into the grooves. Definitely should not be this hard. Regretting the purchase and I only got one....buyer beware!
Date published: 2015-05-23
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