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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Surrey Pleated Panel is rated 3.2 out of 5 by 6.
Rated 5 out of 5 by from Pure luxury Beautiful, beautiful and Beautiful. They are not black out, but because there is so much fabric to these curtains, they do block A Lot of morning light. The look, better than you could expect. Heavy weight, so you will need a strong rod.
Date published: 2017-05-07
Rated 4 out of 5 by from Very pretty curtains! These are heavy, lined-not light blocking, but very pretty curtains. Elegant and definitely substantial. Nice for a bedroom.
Date published: 2017-03-24
Rated 4 out of 5 by from very heavy fabric lined nicely made These are very heavy nicely made and lined draperies My only issue is that they do not measure 108" as stated They measure 104" Which caued problems in having to reinstall the rods. Anchor firmly into the wall
Date published: 2017-02-11
Rated 3 out of 5 by from Beautiful Panels, Not White The Surrey drapery panels are quite full and would look very nice in the right room. However, to me, the color "super white" means a bright neutral white. These curtains have a definite creamy undertone which is obvious next to the white trim and bedding in the room where I planned to hang these. If you are looking for a heavy, full curtain panel in ivory/light off white, you will probably be happy. If you are looking for a bright white fabric, you will be disappointed like me.
Date published: 2018-04-16
Rated 2 out of 5 by from Ordered 2 panels. They were different lengths So excited to receive these panels, and after measuring the height of the hardware 3x to be certain they were perfect we discovered that one panel is 3" shorter than the other. Even worse, this product in the length we need is on backorder until Jan 2019! Even when I plan way in advance for the upcoming holidays, my dining room looks like a hot mess now with wonky drapes. Terrible quality control Ballard Designs!
Date published: 2018-08-25
Rated 1 out of 5 by from I am at a loss with these curtains I purchased these in February, it is now January and I still cannot use them. First, they took about 6 weeks to arrive. Not a problem. The pins were missing, again not a problem. I called and got them shipped to my house. My issue is with the dimensions described on the website. The width is not 50". It is 50" at the top, and balloons out to 108" at the bottom. This simply does not work for any standard window size. They are HUGE. Am I supposed to only use one panel per window? The website does not say that these are for glass doors, but I suspect they are. So now I have six humongous voluminous panels for three windows. There is no way I can arrange them to look decent. They block out all sunlight. Ok, no problem. I'll take them to my trusty seamstress. Well, even she can't fix them. They are too big for her table. Now I'm stuck with six ginormous panels and nowhere to put them.
Date published: 2021-01-20
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Product:DC195-Surrey Pleated Panel