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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sunday Porch Swing 4.5 5 8 8
I love this swing! This swing is awesome! I hung it on my front porch, and several of my neighbors have come by to find out where I got it. I was apprehensive about purchasing this swing because of the price, but it is well worth it. February 16, 2015
My new favorite spot This swing is a GREAT size, very deep, incredibly comfy; it's more like a hanging couch than a typical porch swing. The wood is sturdy and the distressed, white-washed finish is really attractive. The wood isn't smooth, though - I've noticed the whitewashed items from Ballard are all a bit rough (we have the Ceylon lounge chair, too). This doesn't bother me, but it's worth noting before you buy. The cushions are a warm white/pale ivory and make the perfect backdrop for colorful accent pillows. The chains that accompany the swing are very long, and everything needed to hang is included. Our porch ceiling is high, but the chains reached without any trouble. We did hire a builder/contractor to hang it; it was a bit intimidating ... and the instructions say that "professional installation" is required. Cost us about $75, but worth the peace of mind with our three young kids swinging on it. We get compliments on this swing CONSTANTLY. It is everyone's favorite spot, and large enough to nap on (which I have done). And, yes, as one reviewer noted, it's heavenly in the rain. Highly recommend. It's not an exaggeration to say that it's improved the quality of our lives. January 29, 2015
Excellent quality & durability. Love the Sunday Porch Swing! The Sunday Porch Swing is made very sturdy & durable. Excellent quality & craftsmanship & very comfortable. I love my swing! January 26, 2015
Cushions are not really sand twill, but I still love it! The swing is just beautiful and regardless of the cushion color, having it there to enjoy every day is worth it! The cushions I got are more of a yellow ivory and the color is fairly stark as another commenter stated, which doesn't quite match my outdoor decor so I plan to look into having a cover made. The swing is so relaxing, though, that a cover is worth it for me! July 25, 2014
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Product:MI440-Sunday Porch Swing

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