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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Stratford Chair is rated 4.2 out of 5 by 14.
Rated 4 out of 5 by from the chair is very comfortable We ordered this chair to match an existing Stratford chair. We approved the fabric sample but the finished chair did not match the fabric sample so we are having it redone. The service and delivery was excellent.
Date published: 2015-03-28
Rated 4 out of 5 by from Great Chair, long wait, but well worth the wait... I highly recommend the Stratford Chair. There was a long wait for the chair more than I was told at the beginning of my purchase, but once you receive the chair you will love it. The people who delivered the chairs to my home were also very friendly and helpful with set up of chairs and removal of boxes. Chair is very comfortable and well made. I chose the checked material and is also of good quality. In my case though, the finished product did not arrive in a couple weeks as originally told but took more like six months. Hence the four star rating for the wait.
Date published: 2013-03-29
Rated 4 out of 5 by from Perfect selection for the room! We purchased the chair for our bedroom and it fits the bill. The workmanship and look are true to form. And the size was perfect for our master bedroom. We had to wait a bit longer than expected for the product but when it arrived, we were pleased.
Date published: 2013-01-02
Rated 3 out of 5 by from Great looking but has some issues I bought 2 of the Stratford chairs and have encountered similar problems mentioned in other reviews. The back cushions do not hold their shape and feathers are constantly coming out of the fabric. One chair has developed a creaking sound from the frame when you sit down. In addition the seam on one of the back cushions has ripped, exposing the white pillow beneath. Overall, when the chair is properly fluffed it looks great. Once you've sat in it it looks messy. These were purchased less than a year ago. Would I repurchase? Probably not.
Date published: 2016-10-20
Rated 2 out of 5 by from Fabric wrinkles at seat If you look at my file you will see what is going on with the chairs. So in short my recommendation until these chairs are fixed is no comment yet.
Date published: 2016-09-30
Rated 2 out of 5 by from Key flaws in chair design For the price, this chair is a major disappointment. This is something I would expect if I paid $200-300. The back cushion because of the "down" stuffing does NOT retain its shape and ends up looking like a lumpy mess. The upholstery at the back where the chair arm is tucked under the back of the seat either was never fully secure or has come loose showing the padding below. Overall this was a real let down as I have purchased other pieces from Ballard with no problem. On the positive - the size is great for a shorter person and firm, but comfortable to sit on. It just needs a bit better construction in my opinion.
Date published: 2014-07-30
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC050-Stratford Chair