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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

Ballard Designs is happy to coordinate the shipping of our products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Ballard Designs will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so we can contact you with a quote.

Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT) or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Also, please be aware that although Ballard Designs supports manufactures’ warranties, our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.

If you have any questions, you may contact us via email, via fax at 1-800-989-4510, or via phone at 1-800-536-7551, Monday – Friday 8:00 am – 6:00 pm EST

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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Squire Untufted Bed is rated 4.8 out of 5 by 6.
Rated 5 out of 5 by from Good price and good quality. The bed was worth the 2 month wait.i love the clean tailored look!
Date published: 2013-05-07
Rated 5 out of 5 by from elegant, streamlined upholstered bed I love this bed. It arrived very well packed and in perfect condition. It was very easy to assemble and if you knew my manual skills and my husband's ,or lack thereof, you would realize how remarkable that is. To be able to say that a king size bed is low key and blends in nicely with the rest of the room is also quite a statement. I ordered it in natural linen and it goes quite nicely with my ballard settee and chair with ottoman in lighter linen. I would definitely recommend this bed and ballard in general to anyone.
Date published: 2012-09-01
Rated 5 out of 5 by from Hotel Chic design at its finest We bought this bed in King size with Taupe Sunbrella Fabric. It took a couple of months which seemed reasonable. It was easy to assemble in less than an hour. It has a nice high headboard and simple lines. It reminds me of something you might find in an upscale hotel. I like that it is somewhat masculine yet soft and feminine too.
Date published: 2012-05-25
Rated 5 out of 5 by from What I have always wanted! I have always wanted this kind of a bed since I was in middle school, but I never had the bedroom that it would look right in. So I knew once I got married this would be one of the first things I would buy. I didnt even shop around I know BD would give me everything I was looking for.(I have ordered a number of things before) It didnt really take that long to come in ..maybe like a month and a half, BD let me know at every step where this bed was,( when and where it was getting upholstered, etc.) It came well packaged and my husband and father -in -law put it together in no time! I absolutely love our bed and I really dont ever see me getting rid of it! like I said, it was everything I have always wanted! :)
Date published: 2011-07-23
Rated 5 out of 5 by from Gorgeous Modern Bed! I ordered this bed in January and received it in April. The reason the bed takes some time to be delivered is because each bed is custom made based on your specifications upon ordering. At the time I was anxious to get the bed after ordering it, but it was well worth the wait. I'm in love with my new Squire Untufed Bed! I had been looking everywhere for the perfect classic, sophisticated bed and low and behold it was at Ballard Designs. I would recommend this bed to anyone looking for a modern and clean look as it's very reasonably priced and the quality and design are great. This bed definitely exceeded my expectations and it's absolutely gorgeous in person!!! Additionally, the packaging was great in making sure my off-white bed had no issues arriving in PERFECT condition. The assembly of the bed was very easy, too! Again, I am in love with my bed and highly recommend it! Thank you Ballard Designs! You just made the first big part (and most important) of my bedroom redecorating project very promising :)
Date published: 2011-04-12
Rated 4 out of 5 by from Beautiful bed, instruction guide meh? The bed is beautiful. Upon assembly, I noticed there were supposed to be screw holes to screw the slats into, for more stability, I suppose. There were no screw holes. I hope it doesn't fall on top of me while I sleep...
Date published: 2017-06-24
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*Please note: Digital images of custom upholstery created with our online tools may differ in pattern placement from the actual item.
*Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UM017-Squire Untufted Bed