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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

Square Tufted Storage Ottoman is rated 4.6 out of 5 by 20.
Rated 5 out of 5 by from Gorgeous & functional I purchased this item 18 months ago; it looks like it was delivered yesterday. I purchased the Hinsley (Manchester) chair to accompany it, both upholstered in velvet turquoise. The wheeled legs in ebony are vintage in appearance and purposeful. Both the ottoman and chair are truly stunning. I was apprehensive to select such a bright color, and an item that wasn't a true match with the chair, but the two stand alone in our master bedroom and are very elegant. I love the tufted top and it stores our throws perfectly, as well as any "need to put away items" in a hurry. LOVE it. Am so happy we choose this ottoman. Am considering purchasing one for our family room.
Date published: 2015-05-22
Rated 5 out of 5 by from Great for the price This ottoman is perfect for my home. It is well made and very sturdy. I love my fabric choice ( got sample first). Of course no problem to screw on four legs. If you're looking for a good sized storage ottoman, this is for you.
Date published: 2015-03-18
Rated 5 out of 5 by from Perfectly Wonderful Ottoman-Thank You! I have been looking for an ottoman that would fit in my rather small area for my guest room in front of my love seat and this worked great! I wanted something that could be used as a foot rest as well as a table or extra seating. It is very well made, a nice solid piece, has the bonus of extra storage space, has castor wheels to move it about if needed and a hinged lid that will not come down on your fingers when storing stuff in it. I had it upholstered in Ballard Design's material Alex Beige (which is actually a pale sage green with a grayish tint, I ordered a swatch to make sure it was the color I wanted) and it is just beautiful! It took awhile to get but it was worth the wait. It was packaged great and all you have to do is screw on the castor wheels, very easy. I'm very glad Ballard has this to offer. It is a piece that will be around for many years to come-Thanks again!
Date published: 2015-03-15
Rated 5 out of 5 by from Beautiful!! I ordered this ottoman for my smallish family room to serve as a foot rest and coffee table. I provided my own fabric which turned out to be quite easy. Ballard Designs had step by step instructions and my ottoman was delivered very quickly. It's gorgeous.
Date published: 2013-11-26
Rated 5 out of 5 by from A beautiful useful piece of furniture! I couldn't be happier with the product and service. Everything was done on schedule and well, and the customer service was excellent! The ottoman is well made and gorgeous. Thank you for your good work and products.
Date published: 2013-11-16
Rated 5 out of 5 by from Love this ottoman Purchased this for my living room for in front of the couch. I got a swatch first to check to see if the fabric I picked out would match. Waited 5 weeks for delivery and when it arrived I was very happy with the quality and craftsmanship. The fabric was as sampled and it looks amazing. I would suggest this for anyone. It is very sturdy too. Since it has storage capacity it isn't strong enough for a large person to sit on, but an average size person would be fine. Most appropriate for putting your feet up on.
Date published: 2013-06-27
Rated 5 out of 5 by from Lovely Well made, and stylish. Not too big...we have a 30's era house, so the rooms are all small and it is hard to find furniture that is the right porportion. Desert chenile fabric very nice. We are pleased.
Date published: 2013-03-22
Rated 5 out of 5 by from Love this ottoman! I had this upholstered in fabric that I provided and it looks great. I searched all over for a square storage ottoman that was more traditional in style. This is the perfect piece. Ballard completed my order much faster than I had anticipated.
Date published: 2012-07-07
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*Please note: Digital images of custom upholstery created with our online tools may differ in pattern placement from the actual item.
*Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UO051-Square Tufted Storage Ottoman