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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Long Island Girl from
Product sizeDouble check measurements it’s pretty big. This basket itls cute but not flexible at all
Date published: 2021-03-04
Rated 5 out of
5 by
Leslei from
Puppy toy boxLove the woven reed & design. Very sturdy but our puppy loved to chew it so we had to put it away until she’s past the chewing stage.
Date published: 2021-02-28
Rated 5 out of
5 by
DetailsMakeTheDifference from
Great bone basket.Spacious, functional, stylish and durable. We keep ours near the back door for easy access. We store two rolled-up towels in one end on the bone (one in each round section) for easy wipe down of wet fur or muddy feet. We store left-over plastic grocery bags (our version of poop bags) in another round section. The last round section has our leashes. In the center, we have chew toys. It is the perfect pup storage station! Love it!!
Date published: 2021-02-23
Rated 5 out of
5 by
NelleC from
Beautiful BasketNot only is this basket adorable, it is sturdy and has held up with zero issues over the past year. I am ordering another one for our new addition, Tank.
Date published: 2021-01-25
Rated 5 out of
5 by
Sure from
Happy with purchaseHappy with our purchase! Would recommend to hold all your pets necessities!!
Date published: 2020-05-20
Rated 5 out of
5 by
Lisa NICU from
Very attractive and has organized all of our dog toys.
Date published: 2020-01-28
Rated 5 out of
5 by
Lisa NICU from
Dog bone toy basketVery attractive and has organized all of our dog toys.
Date published: 2020-01-12
Rated 5 out of
5 by
MSPTA25 from
Perfect StorageBest way to store all the dog toys have one each floor of the house!
Date published: 2019-11-25
Rated 5 out of
5 by
AKMom from
Dog-gone good basketI have two small dogs and it holds all of their toys and they have a lot of toys. I am impressed with the construction and size. It is very sturdy. I have caught both of my babies chewing the edge, not sure if they are picking up a scent from the grass. Overall, just what I needed and well made.
Date published: 2019-11-14
Rated 5 out of
5 by
Lena K from
Very cute and sturdy basketVery cute and sturdy basket for my Poms' dog toys! It arrived very quickly and was very well packaged. It fits in nicely with our farmhouse & scandi decor style
Date published: 2019-10-21
Rated 5 out of
5 by
Treycbr63 from
Super cute and large!We love it, the dogs love it. It holds a ton of their toys, but they can reach in and get what they want when they want them. Super cute too!
Date published: 2019-09-04
Rated 5 out of
5 by
NelleC from
Perfect For Our PupI waited for this item to go on sale before purchasing, it is definitely worth purchasing and looks super cute next to our dog’s pet bed. In addition to it being aesthetically pleasing, it is well made. I added a sign to personalize it.
Date published: 2019-07-20
Rated 5 out of
5 by
Jen3 from
One of my most favorite things!This basket was a Christmas present and I have loved it! It’s held up beautifully!
Date published: 2018-05-22
Rated 5 out of
5 by
Ballard lover from
Very sturdy and super cute!I had my eye on this for quite awhile and glad I finally made the purchase. Not only is it adorable (and a great conversation piece), it's great to have storage exclusively for our dog's toys. Before, they were strewn all over the house or placed in various bins used for other things. Now the only thing that goes in here are dog toys and our dog knows it belongs to her. Very happy with this purchase!
Date published: 2018-02-07
Rated 5 out of
5 by
Lobster from
Great productThe Spot Dog Bone Basket is perfect for dog toys and blankets. It's pretty big so bigger dogs would enjoy it more - a small dog could probably sleep in it. It's a beautiful product and I think it would also look great on the wall as "shelving."
Date published: 2016-10-19
Rated 4 out of
5 by
npeled from
Fun basket for RoverGreat basket and easy access for the puppy. But right know he likes to chew the basket more than he likes to chew any toys inside it.
Date published: 2021-01-05
Rated 3 out of
5 by
Hpp1990 from
Cute but..Bought this while it was on sale. It’s cute but don’t think it’s worth the full price.
