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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Tiered Wire Basket is rated 3.1 out of 5 by 7.
Rated 5 out of 5 by from Got mine in 2012 And still have it. I see there haven't been many reviews and figured I should throw in my five cents. I like this tiered basket!! It's big and useful and holds masses of stuff. I used to have it in a San Francisco kitchen, which is typically smaller than many - and it had a great presence. I'm now in a larger suburban home and have the piece parked in the laundry room. Vertical storage is simply so efficient!!
Date published: 2017-06-13
Rated 5 out of 5 by from Versatile, works great! I don't understand why people don't like this item. It's versatile and assembles as * 3-tier basket, or * 2-tier basket (as shown on p. 96 of their Late Fall 2013 catalog). I love mine. The dimensions given are accurate. Mine is not lopsided.
Date published: 2013-11-16
Rated 5 out of 5 by from Great as a fruit basket I purchased this as a fruit basket for our family. I don't have a lot of counter space, so I needed something more vertical and this is perfect! All three baskets are big/deep enough to hold lots of fruit, and it matches my rustic décor. I know another reviewer was disappointed at the height (29 inches), but the description was clear that this item is quite tall. These baskets are not inexpensive, but this items has seen every penny in daily use by my family.
Date published: 2013-06-26
Rated 4 out of 5 by from quite versatile, good for lighter items This tiered basket was easy to set up, even for a non-mechanically-inclined type like me, thanks to the clearly and thoroughly written instructions. Bravo! The size is a smaller scale than I had thought it would be, but that's fine for my needs. I'm using it as a garden and craft catch-all, and later, I can envision putting it in a guest bath as a neat and decorative purposeful item. Lots of options here! It's a wee bit lopsided, but not bad enough for me to return it, as I haven't seen this item at other retailers, online or in physical stores. It's such a petite and pretty, rolling accoutrement to the crafting room, bedroom, bathroom, closet, kitchen, or in a sunroom. Worth the purchase! I'm glad I got put on the mailing list of Ballard Designs, though unsolicited, as I will likely be back to buy more of their fun and attractive products!
Date published: 2014-07-06
Rated 1 out of 5 by from Poorly made I bought this despite the reviews that said that it was wobbly and crooked. Mine was indeed wobbly and crooked. I thought maybe I could tinker with it, but there are two many pieces that are bent or mangled in some way. Also, it is huge. I had read that too, but wanted to see it for myself. Not practical at all. And definitely not worthy of the price.
Date published: 2014-06-26
Rated 1 out of 5 by from Not Worth The Money Workmanship is very shoddy. Places on the baskets that were never painted. The handle at the top is not straight and cannot be straightened. Not worthy of the Ballard Designs quality merchandise. So disappointed!
Date published: 2013-08-15
Rated 1 out of 5 by from IT'S MASSIVE I got this and tried to put it together but the baskets were lopsided and it was huge!! I was going to put it on my island because I have a large island and it overwhelmed the island. It would have been perfect if it was just two tiered. And the big handle at the top just makes it too high for my house. I think the picture is a bit deceiving, makes it look smaller than it really is.
Date published: 2012-10-14
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Product:BM091-Tiered Wire Basket