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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Sophie Drying Rack is rated 4.3 out of 5 by 34.
Rated 5 out of 5 by from I Really like this! This rack is very useful and looks great at the same time. It is heavy, very sturdy...opens up to hold many items of clothing and closes flat when not in use. Good purchase for me!
Date published: 2020-06-09
Rated 5 out of 5 by from Perfect I bought this to use as a towel rod in my master bath since I have so little wall area. It works great, looks great and was easy to put up!
Date published: 2020-04-01
Rated 5 out of 5 by from Drying rack Used for a laundry drying rack. Works great and folds out of the way when not in use.
Date published: 2020-02-21
Rated 4 out of 5 by from Curb Your Expectations It's a nice piece, but there are obvious flaws in the design. When the drying rack hangs on the wall the drying bars are too heavy and shift the weight on the mounting bracket causing the piece to hang uneven. Also, the bars are unevenly spaced. After a few exchanges found one that was acceptable.
Date published: 2021-01-17
Rated 4 out of 5 by from Drying rack This rack holds a lot of items. I have it in my (not so large)laundry room. Although I did measure for it; it takes up a 5'6'' wall when opened in both directions. Just an FYI. I do like the rack.
Date published: 2020-09-08
Rated 4 out of 5 by from spectacular concept and very useful for small bath I live in a 600 square foot one bedroom apartment in the heart of midtown Manhattan and my black and white Deco bathroom is very small, though well-appointed- nowhere can one find a deeper real porcelain tub- heavenly! This rack doubles even triples my towel hanging space and since I mounted it directly next to the hot water heater pipe that travels up through my apartment building I now have a fabulous heated drying rack, gratis! My one caveat to the do-it-yourselfers or for the don't-do-it yourselfers: the supplied anchors aren't great- have a better high quality back up so you know this is mounted properly. I used the good plastic anchors into plaster walls as the supplied cheap metal ones cracked during install ( surprising plastic better in this situation, depends on your wall). I do wish Ballard would up the pay grade with included hardware on items - I have an expensive big arching floor lamp that I love but hardware on it also sub-par. But back to this rack my one BIG DISLIKE- the dayglo white paint finish- in fact it's such a techno white it clashed with my white vintage 1931 tub and pedestal sink a bit, so much so that I will plan to repaint with a good enamel either in a more in-tune white or a satin black, perhaps OLD VILLAGE paint would look vintage and provide the long-lasting finish for a high steam area. This present unpleasant white honestly seems powder coated and cheapens the piece drastically; I pounced on this when the price dropped below a hundred- for what it lacks in present aesthetic it makes up for in function; and nowadays with global pandemics and all Function Equals Fashion. Killer design and never have seen another rack like it- this seems straight out of the Edwardian era. No picture in my space but my walls in this WC are black, the en trend of now; perhaps this is why that particular white bothers me so.
Date published: 2020-04-01
Rated 3 out of 5 by from Use your own hardware! Love this but the screws included are cheap & also painted. Screws are now 5/8 the way in the the heads (and my wall and the item) are gouged out. I’ll never get them out or properly seated. Maybe stick with a freestanding rack. I’m truly disappointed. And stuck with it.
Date published: 2021-02-23
Rated 3 out of 5 by from I like the concept but the one I received hangs crooked because of the hinge. No way to fix it.
Date published: 2020-10-07
Rated 3 out of 5 by from Hangs crooked I like the concept but the one I received hangs crooked because of the hinge. No way to fix it.
Date published: 2020-09-08
Rated 3 out of 5 by from Great rack, poor hardware I love the rack itself, but the hardware it came with was sub-par for what I paid. The head of one of the screws broke off in the anchor leaving me with no choice but to move the rack and put two additional holes in the wall.
Date published: 2020-07-08
Rated 1 out of 5 by from Don't Bother Very poorly manufactured. Got a replacement and it was of the same poor quality.
Date published: 2020-09-20
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