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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Sofia Upholstered Sofa - Stocked is rated 4.1 out of 5 by 26.
Rated 5 out of 5 by from Better than expected! We love this sofa! It looks even better than the picture and we're delighted. We had some issues with the delivery company but the Customer Service people at Ballard were terrific and helped make sure it was handled.
Date published: 2011-12-26
Rated 4 out of 5 by from Beautiful to Look At, but Uncomfortable This sofa is stunning and very well made. The limed oak frame is of very high craftmanship. They grey linen is beautiful. However, it is uncomfortable to sit on. The back is very hard, and the seat cushion is not soft either. Regardless, I absolutely love it. I put it in the formal living room as opposed to our cozy den.
Date published: 2015-04-09
Rated 4 out of 5 by from Great Look Love how this sofa looks in our home. We got it in the lighter flaxen color for our living room that we don't ever really use. The material is a little scratchy and it's not a super comfy sofa that you would want to curl up and take a nap on. We knew that when we purchased it and were really just trying to find a sofa with some character to fill our living room that would be used on occasion. It gives personality to our room and we love the Sofia Chair that we bought with it.
Date published: 2014-10-04
Rated 4 out of 5 by from Could be a 5 but. . . I purchased the sofa in the flax color and love it except for the cushion stuffing. It seems to get lumpy after anyone has set on it for a while. I have to straighten cushion cover almost daily. Nice lines, finish and craftmanship otherwise. I am considering getting settee.
Date published: 2012-03-05
Rated 3 out of 5 by from Lumpy, bumpy I love the color and the look of this sofa, except for the lumpy cushion. I'm not sure what the cushion that you sit on is stuffed with, but it feels very lumpy and uncomfortable to sit on. It shifts around while you sit on it, sort of like a bean bag chair. To make matters worse, you can actually see the lumpy, bumpy texture. Aside from that, i love it. I'm actually considering looking into getting a new custom cushion to fit inside the cushion cover, but I'm not sure where I can buy one of those.
Date published: 2020-03-13
Rated 3 out of 5 by from A+ in looks but not comfortable beautiful not comfortable, hard seat cushion and back is harder which I expected. sturdy. lovely parisian shape, nice wood but if you are looking for a main sofa and comfort this is not it. the chair is actually more comfortable I purchased large sofia and chair to match.
Date published: 2013-02-15
Rated 3 out of 5 by from Looks terrific, but that's about it. We purchased the sofa and matching chair in Natural Flaxen. They really do look lovely, and we've received loads of compliments. HOWEVER: they are very uncomfortable and the cushions do look lumpy and wrinkled if anybody sits down. We bought them for a formal front parlor, so I wasn't expecting them to be used much and didn't really mind if they weren't ultra cozy or inviting, but even so I was surprised by just how unpleasant they are to sit upon. Again, they do look wonderful in person though! Love the fabric, love the wood and the shape. Still, if I had it to do over I would NOT have purchased this item.
Date published: 2013-02-06
Rated 3 out of 5 by from , it would be better with a textued velve fabric, not plush I really like the design of the sofa. For the price it could be more comfortable It looks very nice.
Date published: 2012-10-06
Rated 3 out of 5 by from Beautiful sofas The sofas are beautiful. However, one of them was damaged and needed to be sent back. I am looking forward to receiving the second sofa in a few weeks.
Date published: 2011-06-18
Rated 2 out of 5 by from Beautiful couch but heed the reviews! I loved this couch at first sight in the catalog and it took over a year to convince my husband to order it. I finally have it and it's absolutely beautiful - but there is one thing that just makes me crazy, the seat cushion is lumpy and bumpy. Makes a beautiful sofa look a bit messy. Customer service offered to send a whole new couch which I really appreciate but seems very inefficient for everyone - no option to just get a new cushion! What if the new couch has the same issue (since I see it noted in several reviews)? Disappointed in the quality.
Date published: 2017-08-11
Rated 2 out of 5 by from Collects Lent I loved this couch online and in the magazine. I really love anything French. However, now that we have had it for a few months, I loathe it. It collects every little bit of dust and lent, and I have to lent roll it pretty much every day to keep it looking nice. It shows every tiny spill or stain. DO NOT BUY THIS.
Date published: 2011-07-19
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