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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Sofia Upholstered Chair - Stocked is rated 4.6 out of 5 by 19.
Rated 5 out of 5 by from Lovely style fits anywhere in the house I just love this chair, I've had them covered in each bedrooms decor and what style it adds to the room.
Date published: 2013-12-06
Rated 5 out of 5 by from Very pleased! This chair (I bought 2 of them) exceeded my expectations... good quality, design and comfort. The generous proportions are no exagerration. Felt it was a good price/value. My only "wish" would have been to be able to choose from different fabrics. However, I am very pleased w the look of the fabric (light) that it came in.
Date published: 2013-03-21
Rated 5 out of 5 by from This product is stunning and comfortable! The Sofia chair is gorgeous, substantial, and in addition, very comfortable! The unique style and shape adds interest to my family room, above and beyond what a regular chair design could have provided.
Date published: 2012-12-03
Rated 5 out of 5 by from LOVED THE CHAIR I WAS VERY PLEASED WITH THE SOFIA CHAIR. IT WAS WHAT I EXPECTED AND THEN SOME. DELIVERY WAS DONE WELL AND EARLIER THAN EXPECTED. HAVE ALWAYS BEEN PLEASED WITH ANY PRODUCT I HAVE ORDERED IN THE PAST FROM BALLARD CATALOGUE.
Date published: 2012-01-13
Rated 5 out of 5 by from Charming ! I purchased two of these chairs for my living room and love them. The fabric is a nice quality and the wood frames are very sturdy. The only flaw would be the back support. I added another 20" down filled pillow to the chair and I love the look. Overall these are beautiful occasional chairs and I am very happy about my purchase. They are packed so well that it took me about one and a half hours to cut up all of the cardboard and styrafoam. But they arrived in perfect condition.
Date published: 2012-01-05
Rated 5 out of 5 by from Love it! We purchased the Sophia Chair and the Sophia Settee and are thrilled. The looks is very beautiful in our living room. As others had written before I purchased it, the cushions could be a little more "cushion-y", but it's still great and over time I will probably have them restuffed. But for the price, great purchase! We LOVE Ballard Designs and recently purchased the Catherine Rug as well.
Date published: 2011-11-09
Rated 4 out of 5 by from Sofia chair I love the chair but it needs more stuffing in the cushion. After sitting on it every morning for the past 3 weeks to put my shoes on it is flat, not firm.
Date published: 2015-05-25
Rated 4 out of 5 by from love the this chair very stylish and comfortable love the this chair have two now. comfortable. I would buy more furniture if the shipping wasn't to expensive.
Date published: 2015-05-04
Rated 4 out of 5 by from Nice looking chair! This is a lovely chair, and pretty much looks just like the photograph on the website. (... although the wood definitely has no shine to it.) The dimensions are mentioned on the website too, but I guess I was still surprised at the large size of the chair. It's so wide it could almost be a love seat! The quality is good but it is a little more 'rustic' than I was expecting. Those are the things to look out for... But overall I am very happy with my nice-looking and comfortable chair!
Date published: 2012-01-08
Rated 3 out of 5 by from lovely design, scratchy fabric, pillow is a small square Very nice looking chair. Fabric, however, is really scratchy, almost like burlap sack material. Hoping it will soften with wear (although it's so scratchy, no one really sits in it yet). The pillow it comes with is a 15" square, NOT the rectangular one that is in some of the pictures. The square pillow looks too small for the chair, as it doesn't fill the seat back. You'll need to add more squares (or find your own rectangular pillow) to make it look right. All in all, it's an OK chair. Not fabulous, but for the price, good enough.
Date published: 2012-09-06
Rated 2 out of 5 by from How uncomfortable the chair is It is a beautiful chair but is for show not comfort. I was so excited about the chair and it does look good but it is so uncomfortable. The wood hurts your arm if you rest it on the arm rest and the back of the chair also has wood which all of it adds to the beauty but also hurts your back. I love Ballard Designs and I know if I wanted another chair I would check with them first. But I already spent a lot of money on this chair and I am stuck with it.
Date published: 2019-08-26
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Product:UC103-Sofia Upholstered Chair - Stocked