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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

Ballard Designs is happy to coordinate the shipping of our products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Ballard Designs will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so we can contact you with a quote.

Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT) or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Also, please be aware that although Ballard Designs supports manufactures’ warranties, our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.

If you have any questions, you may contact us via email, via fax at 1-800-989-4510, or via phone at 1-800-536-7551, Monday – Friday 8:00 am – 6:00 pm EST

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

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Sidney Headboard is rated 2.8 out of 5 by 5.
Rated 4 out of 5 by from What a Bargain! I purchased two queen size Sidney headboards in gray to go in a very large bedroom with a cathedral ceiling. Knowing that the bed-frame holes weren't in alignment wasn't an issue since I knew I'd be elevating these beds on 12" wooden extensions to give me a higher headboard, and therefore drilling new holes. So happy with these frames! There's no other place I could have gotten a deal this sweet! Thank you, Ballard's!
Date published: 2017-12-06
Rated 4 out of 5 by from Queen Sidney Headboard fits Standard Queen well I was a little concerned about ordering this when seeing only 1 comment about the king version not fitting a standard king. However, I ordered 2 queen size in soft rubbed white (more of a cream than a true white but the true white sheets don't look bad with it) and the condition is ok -- only minor finish issues (1 in back and some places where the wood of the moulding meets the paint appears to not have been left to dry enough and so the seam is not painted totally to the edge in places) but since there is a slight distressed appearance that is acceptable. They are big and sturdy. I have 2 queen size mattresses with universal bed frames (purchased several years apart and so different models). My brother was able to easily attach the one to the bed frame with no problems whatsoever -- he said although it looked initially like the headboard screw holes were too tall, it was only due to the weight of the mattress pressing the bed frame down relative to the unattached headboard. When he removed the mattress and box springs from the bed frame, the bed frame easily lined up with the headboard -- he didn't even need an additional person to help when he attached it. I don't know yet how the other one will go (he had to leave for an appointment), but I don't expect problems since the other one was such an easy fit. The only thing I am a bit unhappy about is that a few days after I ordered the 2 headboards they went on sale and so I could have saved a few hundred dollars if I had only waited. Sigh. However, the headboards are beautiful and for those of us who are allergy sufferers and can't do fabric headboards and wanted a stylish one, you can't do better than the Ballard Designs Sidney Headboard.
Date published: 2017-03-10
Rated 3 out of 5 by from Beautiful Headboard but..... I love this headboard but....as the other person mentioned the holes do not line up to the frame. I'm so disappointed that now I can't figure out what to do. If I line up the holes on the right side of the bed the left side is off by 2-3 inches. Now a project has been created for me to make this work. Ugggg. To pack this large heavy headboard back up is a pain too. Not sure which is worse. I'm so disappointed. Everything else I've ordered from Ballard I've been so happy with.
Date published: 2017-03-24
Rated 2 out of 5 by from Doesn't fit a standard King Bedframe Absolutely love this headboard. Have been searching for a simple gray headboard, with interesting detail. Very disappointed when I tried to install it. The width of the holes from one side to the other side of the headboard are further apart than typical measurements of a standard King Frame. Measures 77 1/4" from the center of the hole on the left leg to the right leg on the headboard. Bed frames measure, at their widest width, 76". In order to make this work you need an extender plate and then the plate rests on the lovely raised piping along the entire headboard. Making it unstable because it isn't flush against the leg. Other than it not fitting, the quality was very good, and sturdy. Kept it anyway. Had to turn the headboard around, attach to the wrong side and bought extender plates for the frame, to make it work. You lose the pretty piping detail, but still is acceptable.
Date published: 2016-10-10
Rated 1 out of 5 by from does not fit I am so disappointed in this headboard! The king size does not fit a standard bed frame. As the other reviews said, the holes are not drilled at the correct spacing for a standard bed frame. When I contacted Ballard, I was instructed to re-drill the holes at the proper place! After carrying this heavy headboard up 2 flights of stairs and unpacking it the only other option is to repack it up and return it. Ridiculous!! Not up to their usual standards and extremely frustrating
Date published: 2017-04-30
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