[ProductDetail_TopEspot]
[ProductDetail_RightEspot]
[PDP_FEATUREDIN_Espot]
[ProductDetail_BLOG_TOUT_ESPOT]
[ProductDetail_KEEP_EXPLORING_ESPOT_Bottom]
Please enter valid email address. Your password will be reset and sent to your email account.
Enter your Email Address and click 'Continue' Example: name@domain.com For further assistance in retrieving your
password, please call:

(800) 536-7551 Submit Cancel Forgot Password Close /BallardDesigns/US/Global/Popups/forgot_password Enter your email address

When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

18

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($6.00 Shipping & Processing).
Ten swatch maximum.
10 0
You have reached the maximum number of free swatches ({3}, {2} max total in your cart).
warning
ok
It looks like you have selected more than 10 swatches. Please deselct some swatches and try again.
Select up to 10 fabrics from above.

When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

false
false
false
false
Shiloh Spool Chair and Ottoman is rated 4.4 out of 5 by 38.
Rated 5 out of 5 by from Great addition to our home! Love it! It's just the right style of vintage plus modern. And it's comfortable!
Date published: 2020-01-29
Rated 5 out of 5 by from Prettiest chair and ottoman ever!!!!! I can't begin to describe how beautiful the chair and ottoman turned out. And it is also extremely comfortable. It took a little while to receive it after placing the order but it is more than worth it!!!!!
Date published: 2020-01-17
Rated 5 out of 5 by from Chair ay ottoman Love this chair and ottoman. Great craftsmanship, comfortable and looks wonderful on my room. I can always depend on. Ballard!
Date published: 2019-09-06
Rated 5 out of 5 by from Outstanding custom order, super comfy chair This was my first experience doing custom upholstered furniture with Ballard and I supplied the fabric. Very intimidating, but it couldn't have been easier. The finished product is one of a kind and looks fabulous! The quality is top notch, the chair is very deep and comfortable - just the ticket for a cozy reading spot.
Date published: 2017-04-01
Rated 5 out of 5 by from Love these! I bought the black chairs with ottomans and had them customized with the blue leopard print for a little fun. They look amazing in my living room. Lots of compliments and they are just as sturdy as they are comfortable. Would love for Ballard to offer a down cushion option since I like the pillows super fluffed.
Date published: 2016-12-30
Rated 5 out of 5 by from Spool Chair I bought the spool chair and ottoman. They are really well-made! The cushions are thick and comfy and the upholstery work is top-notch. Word of caution: I ordered the walnut stain, which looked like a medium brown on my computer, but it is a very dark brown. Almost like espresso instead.
Date published: 2015-12-30
Rated 4 out of 5 by from Beautiful spool chairs and ottoman! I love my chairs and ottoman. Very comfortable and beautiful. Size is perfect. I took one star because I ordered two chairs and an ottoman. The order was actually for a chair and ottoman together and then another chair. The finish on the extra chair is noticeably off from the other chair and ottoman. Being that I am a detail person and others in my family are not, I think that I am the only one this will bother. But I still love the chairs!
Date published: 2022-04-20
Rated 4 out of 5 by from Beautiful chairs! Disappointing cushions Love the look of them but frankly the cushions we received are a little disappointing. One has already lost its shape and while they are working to get us a replacement since it sounds defective, it's still disappointing. But they are beautiful and look fantastic despite this defect.
Date published: 2021-04-28
Rated 3 out of 5 by from Cute but low quality materials on the inside. The chair is pretty but it is crunchy. Inside the fabric the cushion is wrapped with thick plastic. It’s a little stiff and sounds like a toddler bed. I expected more comfort and quiet for the price
Date published: 2020-02-27
Rated 3 out of 5 by from Saggy pillows These need more stuffing in the pillows. They don’t seem like they are going to last long because of this.
Date published: 2019-10-19
Rated 1 out of 5 by from Seat cushion needs more stuffing or padding. The seat cushion of my new chair does not have enough stuffing in it. There is a divot in the seat cushion after sitting in it. It does not puff up. Clearly, it needs more stuffing. I contacted Ballard Designs immediately, and am still waiting for a way to remedy this problem.
Date published: 2023-02-23
  • y_2023, m_6, d_4, h_22
  • bvseo_bulk, prod_bvrr, vn_bulk_3.0.35
  • cp_2, bvpage2n
  • co_hasreviews, tv_19, tr_19
  • loc_en_US, sid_UC221, prod, sort_[SortEntry(order=RATING, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_ballarddesigns
  • bvseo_sdk, java_sdk, bvseo-3.1.1
  • CLOUD, getContent, 66ms
  • REVIEWS, PRODUCT
You will eliminate your current selection. Are you sure you want to proceed?

Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC221-Shiloh Spool Chair and Ottoman