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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 15 reviewers.
Rated 2 out of 5 by Would not buy again Product is not very well can see the brush marks and there were several, significant, dings in the paint job as well as the wood. One of the pull out drawers has already broken. These are expensive think they would have been better constructed for the price. Since they are so big, its too much of a pain to ship them back and wait for replacements. October 2, 2015
Rated 4 out of 5 by Beautiful design I am very pleased with design and scale of this triple paulette server and hutches.This fits into my farmhouse/french country them decor. It displays my pretty dishes and items ,with nice deep storage drawers. I wish the hutch drawers didn't have dividers in them, which only allows storage of small items,flatware etc.I love the marble trim/top. I ordered the brown stain pieces. Hardware is classy. I hope to enjoy this for many years to come. I give this a extra good rating, not excellent because not as solid in weight of the wood used for the drawers. I am very pleased with my purchase. September 23, 2015
Rated 4 out of 5 by This furniture piece looks great and has some great features The furniture looks great in my dining/kitchen area. The drawer railing is sturdy with lots of space. One of the hutches was damaged during delivery but Ballard did a great job in handling the situation. A new one has been shipped immediately. Not impressed with the shipping company though. I was missing a few pieces such as the pegs for the shelves but overall everything was fine. Easy to assemble. June 22, 2015
Rated 5 out of 5 by The BEST!! I bought the set of 3 Paulette servers about a year ago. We bought them in gray. I was a little nervous about ordering such large pieces of furniture without seeing the color and quality in person. They arrived in beautiful condition, and I was immediately impressed. All we had to do was set the hutch on top and they were ready to go! We have a lot of gray,tan, white and black in our house, and this color that we ordered goes so well with everything. Everyone that comes to our house compliments them and thinks that they are built-ins. They are beautiful and have so much storage! I cannot say enough good things about these pieces- Thank you Ballard Design! May 6, 2015
  • 2016-05-28 T09:03:04.779-05:00
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Product:MK062-Paulette Servers - Set of 3

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