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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Carol L from
Seagrass area rugA great area rug...however, took a while to get rid of the seagrass smell!
Date published: 2021-03-04
Rated 5 out of
5 by
SEBailey from
Great PurchaseBeautiful rug and super sturdy. Love that it has non-slip backing to keep it from moving around. Fast shipping as well.
Date published: 2021-03-03
Rated 5 out of
5 by
Lynne U from
I bought this rug for a heavily used room. So far it is great with dogs and teenage boys.
Date published: 2021-02-05
Rated 5 out of
5 by
AnneMargaret from
Sea grass area rugVery well made, stylish, very reasonably priced. Perfect addition to my mud room.
Date published: 2021-01-04
Rated 5 out of
5 by
LCarroth from
LovelyLooks really nice under our kitchen table. So far, very durable with kids & pets.
Date published: 2021-01-04
Rated 5 out of
5 by
Lynne U from
Sturdy Rug for heavy trafficI bought this rug for a heavily used room. So far it is great with dogs and teenage boys.
Date published: 2021-01-04
Rated 5 out of
5 by
SSTL from
Look and qualityRug looks great and awesome quality. I’ve bought several over the past years.
Date published: 2021-01-03
Rated 5 out of
5 by
Malissa from
Seagrass rugLove these rugs, I purchased two. They serve as a great entry way statement as well as a base for the other rugs I layered them with
Date published: 2020-10-24
Rated 5 out of
5 by
CFarr from
Seagrass Area RugIt's look a good looking rug & takes less than a week to completely flatten out.
Date published: 2020-10-13
Rated 5 out of
5 by
Kelly LC from
Completes the roomCompletes the look of the room by adding the right amount of texture and natural color without competing with anything else in the room.
Date published: 2020-10-06
Rated 5 out of
5 by
Sasser Clubb from
Seagrass rugEven though it has the latex backing you should still use a rug pad. I love this rug. It is the only natural fiber rug that I have found that doesn’t get stains from water
Date published: 2020-09-08
Rated 5 out of
5 by
Alicia L from
Really great quality!It does have a smell to it but it goes away and the quality is great! So pleased with it.
Date published: 2020-08-07
Rated 5 out of
5 by
Carol77 from
A Beautiful Seagrass Area RugWonderful rug! I love, love, love it. One note -- I ordered the "sand" trim, which is pretty light. If I had it to do over, I would select a darker color for the trim. The rug edges get a lot of traffic and the trim is already starting to get soiled after only a few weeks.
Date published: 2020-07-11
Rated 5 out of
5 by
PRinPCNY from
Perfect for Apartment KitchenI’ve purchased this same rug years ago for my home and it lasted forever! It’s easy to maintain and keep clean. I’ve since moved and I bought this one for my kitchen; adds style (and hides the bits of daily crumbs until I’m ready to do a quick vacuum on it!!) I bought 2 runners for the apartment hallways and it instantly gave the apt a warm and cozy ambiance!! Love these rugs!!
Date published: 2020-06-29
Rated 5 out of
5 by
KJ Russell from
Durable, Attractive RugThis is the second seagrass rug purchase from Ballard Designs. The first, I'd had for 15 years in a high use hallway and it actually still is in pretty good condition! I love the natural color with the black binding to give it a fresh, crisp appearance.
Date published: 2020-06-16
Rated 4 out of
5 by
JuneL52 from
Nice Rug!Great rug.easy care, looks good. Unfortunately, I purchase it a size to small.
Date published: 2021-04-01
Rated 3 out of
5 by
Rug Customer from
Review of Seagrass Rug PurchaseNot completely satisfied with my purchase. The rug took an extremely excessive amount of time to arrive. When it finally arrived, it was in terrible condition due to poor handling by freight company; plastic covering/packaging was filthy dirty, plastic was ripped, and rug's fabric border was dirty. A replacement was sent in a timely manner. Packaging was in better condition upon arrival, but the rug still had a soiled spot on the rug's border after opening and removing all plastic. I've decided to keep the rug regardless of spot in hopes that I will be able to remove it with stain remover. The quality of the seagrass rug seems adequate. It just seems that the lighter-colored borders show dirt very easily.
Date published: 2021-03-22
Rated 3 out of
5 by
Pillowfluff from
Seagrass rug, weave separating and coming apart.I actually love the rug.
The issue is that almost immediately it began to develop areas where the weave was coming apart.
There are just two of us in our home and with Covid, there has been no entertaining or guests.
We have had little foot traffic on this rug.
It is not coming apart due to use.
Date published: 2021-03-08
Rated 3 out of
5 by
Suz20 from
Nice rug but bad odor!Sorry, Not quite what I expected in texture - very thick and coarse and smells like a hay barn even after airing outside for many hours in the sun!!! Very strong odor continues after a week. I hope it goes away!! I ordered a hall runner and a 2x3 entry . Glad it was not a large area rug for a room.
Date published: 2020-08-07
Rated 2 out of
5 by
Lolocke from
Great at first...I bought this rug about 4 years ago, and then a second one about 2 years ago - the quality just isn’t that great if you’re looking for durability. I’d say the lifespan is really 2 years. We have rug pads but the backing is pushing through to the front and due to its color, it almost looks like mold/mildew. I have other seagrass rugs in our house (including a runner) from other stores, and the quality is just a lot better - I don’t have the same issues. I wish I’d paid more for those upfront to save myself the disappointment now.
Date published: 2021-01-05
Rated 1 out of
5 by
Kylie Harris from
Pretty rug, kinda greenish tint, smells horribleThis rug smelled like it had been dried and cured with dead fish or seaweed on it. It was rolled out and left to air out for a week or more. We came back to the house after being gone for a week and the whole downstairs smelled awful. So I returned the larger seagrass rug that I had bought but couldn’t be bothered to roll up the rug I had already laid under a queen bed. The renters (beach house rental) haven’t complained yet so the seaweed smell must have cleared out but it just took way toolong to not smell awful.
Date published: 2021-06-15
Rated 1 out of
5 by
DHDNC from
DisappointedI purchased the 2x3 with navy trim. After a month's use, the back is flaking. The trim has come unstitched on one side. And some of the grass threads have frayed. I expected better quality.
Date published: 2020-07-30
Rated 1 out of
5 by
mndgeb from
Disappointed - mildew/mold growth within a yearI bought 4 of these area rugs for rooms in my new home. Within a year, all 4 rugs had a bright green mildew/mold that was growing between the rubber backing and the grass weave throughout the whole rug. It does warn on the specifications that this can happen in areas where moisture is not controlled, but these are in a very climate-controlled home. I am waiting to see what Ballard Designs will do to remedy this situation.
