Rated 4 out of 5 by KRIs11 from Pretty bed. Flawed hardware. Agree with both previous reviews that bolts holding the bed together are too short to allow for use of the lock washers. Significant but easily rectified hardware flaw. Ballard should correct bolt length before letting more beds ship and should send improved bolts to those who already purchased the bed. Also frame is a bit of a tight fit around mattress and bedding.

Rated 3 out of 5 by Cindi G from Stunning Bed but beware I purchased this bed in black. It’s absolutely stunning and very well made. What brings down the rating is the dimensions on this bed. There is no room for bedding to hang down on the end and extremely difficult to change the bedding with how short the interior dimensions are. The length probably needs to be 2-3 inches longer to allow for easier changing of sheets and a comforter to hang down at the end. The bed is also very high. I have a Tempurpedic 11” mattress so really not that tall for mattresses these days. Initially I tried to use a 5” foundation based on the reviews people made about the height. This combination of 5 + 11 for a combined total of 16” would have been the perfect height but due to the first interior dimension issue it made it impossible to change the sheets and use blankets, etc. as the bottom of the mattress was below the side rails and spindles. I had to purchase a standard 9” foundation which makes the bed too high in my opinion. Thank goodness I no longer have my old pillow top mattress as that would have added inches more. The other issues, as pointed out in other reviews, are the directions are not accurate regarding the bolts and the bolts are too short. They need to be about 1/4” longer to get full engagement in the head & foot boards to the rails. I had to back the bolts out a bit for the head and foot boards so that I could use the lock washer and get the nut on. Had I not done this there is no way the lock washer could have been used. And finally, not product related but service related, shipping was an absolute fiasco and Ballard Design initial communication about the delays was not good. It wasn’t until after much frustration and a supervisor getting involved that I actually started getting the correct “story”. For an in stock product it took almost 2 months to finally get it delivered complete. FYI, this is delivered in two boxes.

Rated 3 out of 5 by LizzyK from Dimensions are off - short. This is an absolutely beautiful bed frame. The color is a beautiful cream. The shape is just lovely. It is very sturdy and was easy to assemble. BUT. It is about an inch too short. Right now I have a very thin coverlet on the bed, and it is very difficult to fit between the mattress and the footboard. There is no room for a blanket, duvet, or comforter. It's so pretty! But the dimensions are definitely just a bit off.

Rated 3 out of 5 by Sophie0004 from Expensive bed that chips and bolt too short I put a lot of thought and hard earned money into this purchase. After assembly I have all the spring washers leftover,which means it will end up wobbly eventually, and pieces of wood that chipped. I treated this with kid gloves. I sincerely hope it’s not an indication of damage to come.

Rated 2 out of 5 by Travelin Girl from Holy heavy brushstrokes, Batman!! I saw this bed in the store while we were in VA. I couldn’t believe how beautiful it was. I ordered it when we got back home and it arrived today. It’s covered in black marks, the paint looks like thick, goopy chalk paint with mega brush strokes, and the bolts are way too short. I couldn’t use the spring washers. Such a bummer. I was so impressed with the one on display!

Rated 1 out of 5 by Highly Dissatisfied from Same bed. Damaged in same places. Coincidence. 😳 Was delivered twice. Both time damaged in two exact places on the two exact beds. Design or package problem. Waited forever for them both to be delivered over 5 month ordeal. Both were sent back because of the damages. Not to happy with Ballard designs.

Rated 1 out of 5 by Erin is disappointed from Worst experience ever I purchased this bed over two months ago and still only have half of it so therefore cannot assemble it. I cannot speak to the quality of the bed for this matter, but can state that the customer service I have received from BD has been horrific. The bed came damaged (more than once) and I’m waiting on the sixth delivery attempt. Please save yourself the trouble and purchase a bed elsewhere.

Rated 1 out of 5 by DJMass from Beautiful but headboard splintered I purchased this bed last year. It’s only been slept in about 5 times (guest bed) and the head board completely splintered - huge crack down the middle of it. I’m extremely disappointed in the lack of quality in the wood. Especially for the price I paid!