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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Satari Rug is rated 4.5 out of 5 by 21.
Rated 5 out of 5 by from Love the colors! I purchased one of each color and am very satifsied with these rugs! I made sure to vacuum both when I first laid them out, and then every couple days based on a prior review of the rugs shedding. Yep - there was a lot but not so much that its a problem. The colors are more vibrant in person (the three rug photo is the true colors) yet muted that blends in well with my wood floors. I just love the colors!! They are very soft and a high quality rug - not like others you'll find for a fraction of the price on discount websites. These are not as high quality as my hand-knotted rugs - but for the price, a tremendous value for the size. Overall - I am very pleased with these rugs and have already purchased a third.
Date published: 2018-03-19
Rated 5 out of 5 by from Beautiful rug I ordered swatches of 2 different rugs and chose the Satari Rug. It is perfect for my bedroom. The colors are exactly as pictured in the photo with the 3 rugs, and it is very thick and pleasing to walk on. Highly recommend it for a bedroom, dining room on living area. Very pleased.
Date published: 2016-08-21
Rated 5 out of 5 by from Beautiful Beautiful rug, excellent quality. I am very happy with the product!
Date published: 2016-03-31
Rated 5 out of 5 by from Love it! The rug looks just like the picture. It is a beautiful addition to my powder room, the colors and texture are really nice.
Date published: 2015-05-11
Rated 5 out of 5 by from Love it! I was skeptical about ordering a rug on line and not being able to see it in person to know whether the colors would really match my living room. Thanks to another review I knew the picture with the 3 rugs layered on top of each other shows the true color. And it looks great. The rug feels wonderful under your feet, very high quality. No cons on this one.
Date published: 2015-04-02
Rated 5 out of 5 by from Beautiful colors This rug has beautiful colors and blends in well with different decor. I have it in the foyer between two rooms and it is perfect. I am also a wool rug snob, and it is a good thickness. LOVE IT!
Date published: 2013-11-27
Rated 5 out of 5 by from This rug is absolutely beautiful I ordered the Satari rugs--two 8x10s and one 5x8. Plush and very rich looking. Colors are soft and muted and can appear very creamy or somewhat darker, depending on the light falling on them. A lot of gold tones. The touch of rusty red--perfect. Because the 5x8's pattern is a bit smaller, it's more defined and appears a bit darker. The 8x10's background is a little mottled, but it gives a vintage/antique look. Even though the pattern is very busy, their lightness plays it down. They really expand the space in my long, narrow room. I have honey-colored oak floors and both oak and darker wood furniture. The rugs tie the various pieces together and make everything harmonize. Customer service and delivery was excellent. Cannot recommend this rug enough!
Date published: 2013-11-21
Rated 5 out of 5 by from A beautiful rug at an unbelievable value We are extremely pleased with this rug. The colors are exactly what we hoped they would be, and the other reviewer is correct that they best match the photo with the 3 rugs layered on top of each other. In the other photos the colors look much bolder than they appear in real life. The brown and blue base colors work beautifully with our walnut floors, and the lighter coffees, tans, and greens are perfect for lighter floors or for pulling other coordinating colors. The carpet is very comfortable underfoot (we bought the premium rug pad from Ballard) and doesn't seem to shed much aside from the initial vacuum. We looked at a LOT of rugs, and there weren't many in the 10'x14' size that we liked. This one is absolutely perfect and is also one of the least expensive ones we saw. Also, a quick comment about Ballard's service... in the process of moving we missed the delivery of this rug and it was returned to the shipper TWICE. Ballard was accommodating throughout the entire process and made sure we ended up receiving the product without having to pay for any additional shipping. Plus, the representatives are extremely nice on the phone on very helpful. I couldn't be more pleased with the entire purchase experience.
Date published: 2012-05-26
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Product:RR681-Satari Rug

Satari Rug

Satari Rug Swatch - Blue

Satari Rug Swatch - Brown