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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Satari Rug is rated 4.5 out of 5 by 21.
Rated 5 out of 5 by from Love the colors! I purchased one of each color and am very satifsied with these rugs! I made sure to vacuum both when I first laid them out, and then every couple days based on a prior review of the rugs shedding. Yep - there was a lot but not so much that its a problem. The colors are more vibrant in person (the three rug photo is the true colors) yet muted that blends in well with my wood floors. I just love the colors!! They are very soft and a high quality rug - not like others you'll find for a fraction of the price on discount websites. These are not as high quality as my hand-knotted rugs - but for the price, a tremendous value for the size. Overall - I am very pleased with these rugs and have already purchased a third.
Date published: 2018-03-19
Rated 5 out of 5 by from Beautiful rug I ordered swatches of 2 different rugs and chose the Satari Rug. It is perfect for my bedroom. The colors are exactly as pictured in the photo with the 3 rugs, and it is very thick and pleasing to walk on. Highly recommend it for a bedroom, dining room on living area. Very pleased.
Date published: 2016-08-21
Rated 5 out of 5 by from Beautiful Beautiful rug, excellent quality. I am very happy with the product!
Date published: 2016-03-31
Rated 5 out of 5 by from Love it! The rug looks just like the picture. It is a beautiful addition to my powder room, the colors and texture are really nice.
Date published: 2015-05-11
Rated 5 out of 5 by from Love it! I was skeptical about ordering a rug on line and not being able to see it in person to know whether the colors would really match my living room. Thanks to another review I knew the picture with the 3 rugs layered on top of each other shows the true color. And it looks great. The rug feels wonderful under your feet, very high quality. No cons on this one.
Date published: 2015-04-02
Rated 5 out of 5 by from Beautiful colors This rug has beautiful colors and blends in well with different decor. I have it in the foyer between two rooms and it is perfect. I am also a wool rug snob, and it is a good thickness. LOVE IT!
Date published: 2013-11-27
Rated 5 out of 5 by from This rug is absolutely beautiful I ordered the Satari rugs--two 8x10s and one 5x8. Plush and very rich looking. Colors are soft and muted and can appear very creamy or somewhat darker, depending on the light falling on them. A lot of gold tones. The touch of rusty red--perfect. Because the 5x8's pattern is a bit smaller, it's more defined and appears a bit darker. The 8x10's background is a little mottled, but it gives a vintage/antique look. Even though the pattern is very busy, their lightness plays it down. They really expand the space in my long, narrow room. I have honey-colored oak floors and both oak and darker wood furniture. The rugs tie the various pieces together and make everything harmonize. Customer service and delivery was excellent. Cannot recommend this rug enough!
Date published: 2013-11-21
Rated 5 out of 5 by from A beautiful rug at an unbelievable value We are extremely pleased with this rug. The colors are exactly what we hoped they would be, and the other reviewer is correct that they best match the photo with the 3 rugs layered on top of each other. In the other photos the colors look much bolder than they appear in real life. The brown and blue base colors work beautifully with our walnut floors, and the lighter coffees, tans, and greens are perfect for lighter floors or for pulling other coordinating colors. The carpet is very comfortable underfoot (we bought the premium rug pad from Ballard) and doesn't seem to shed much aside from the initial vacuum. We looked at a LOT of rugs, and there weren't many in the 10'x14' size that we liked. This one is absolutely perfect and is also one of the least expensive ones we saw. Also, a quick comment about Ballard's service... in the process of moving we missed the delivery of this rug and it was returned to the shipper TWICE. Ballard was accommodating throughout the entire process and made sure we ended up receiving the product without having to pay for any additional shipping. Plus, the representatives are extremely nice on the phone on very helpful. I couldn't be more pleased with the entire purchase experience.
Date published: 2012-05-26
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Product:RR681-Satari Rug