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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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12" Deep Sarah Storage Tower - Shoes & Handbags is rated 4.8 out of 5 by 13.
Rated 5 out of 5 by from Great Shoe Rack I purchased this shoe rack for my closet, and loved the quality and color so much that I ordered a smaller rack as well as the shelving unit. It is very durable, well built and attractive.
Date published: 2014-08-26
Rated 5 out of 5 by from Beautiful and well made Somehow the reviews gave me the impression that this item has to be put together, but it doesn't. It's heavy, but all you have to do is get it out of the box and in place. If you have a couple of sturdy teen boys to lift it, I wouldn't bother with the white glove service. It's probably safest to bolt it to the wall, though, because it is tall and thin. It is very nice looking and well made.
Date published: 2014-04-28
Rated 5 out of 5 by from Great Quality Ordered several of these to remodel a closet. each cubby is velvet lined and the color is beautiful. Since they are very tall and lean --- I had a professional install to the wall... I thought they were a bit "top heavy"...
Date published: 2014-02-16
Rated 5 out of 5 by from Great product! Exactly what I needed to organize my shoes. The design is high quality, simple, but elegant. I highly recommend this shoe storage cabinet to others.
Date published: 2013-07-20
Rated 5 out of 5 by from Quality, Roomy, and Easy to Organize and Find Shoes After searching for a shoe organizer that would have enough room per cube or cubby, hold enough pairs (24!) of shoes/shoe-boots/5.5 heels, etc, and have a quality appearance, and good, solid construction, even lining in each cube-- this is it. The shipping was quite pricey, approx. $140+ but it is a very heavy piece, and the trucking company did an outstanding job of calling, scheduling, and delivery, so no complaints. A couple people helped set it up, but it took very little time and only a couple power tools. It is a perfect alternative to some kind of complicated, expensive total closet system, and I actually have this unit against a back side bedroom wall. The unit appears to be able to be set up either up or down sided, as far as the size(s) of the various cubes. I had some plastic boxes or wood or metal racks before, or a few cubes, and none of these systems worked well or looked nice. This is a little pricey, but once in place, worth it for it's looks and function. The height exceeds the room door frames, so be certain of your measurements. it might be a problem compared to a different storage tower. The room ceiling is high so not a problem, but it could be for someone--so measure first!
Date published: 2013-01-17
Rated 5 out of 5 by from Storage The Sarah Storage Tower is a beautiful piece of furniture that has made my walk in closet look very elegant and well organized. I wish I had a bigger walk in closet so I could get the matching pieces. If you decide to purchase this item opt. for the white glove service because the piece is well made, as a result, it's very heavy.
Date published: 2013-01-15
Rated 5 out of 5 by from Beautiful, sturdy storage piece We really needed help organizing our "mudroom area". It was a constant mess. The narrow depth of this piece fit perfectly in our small space. Now, the area looks lovely! It is a solid, heavy, attractive piece. The cubbies are velvet-lined. The paint looked a little more greenish to me in the photo than it does in person. It is a neutral taupe color.
Date published: 2012-12-20
Rated 5 out of 5 by from Shoe Storage Love my new shoe tower. I ordered 3 and getting ready to order my fourth one. Quality made, and appearance is A plus!!! Highly recommend
Date published: 2012-08-01
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