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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Sarah Storage Tower - Drawers & Shelves is rated 4.8 out of 5 by 31.
Rated 5 out of 5 by from Perfect size Excellent addition to my narrow walk in closet. Just what I expected and needed
Date published: 2019-09-13
Rated 5 out of 5 by from Perfect closet organizer I ordered these products months ago for a new addition we built. After looking and pricing out closet companies and their cost I stumbled across these pieces. Well made, a third of the cost of other closet organizers and perfect for what we were looking for.
Date published: 2019-06-24
Rated 5 out of 5 by from Tons of storage space! I bought two of the storage towers and a single chest to go between them. I was looking for both closed and open storage for books and decorative items and these pieces fit the bill perfectly. I just ordered the small Audrey mirror to go over the middle chest and it is arriving today. So pleased with the quality and good looks of these pieces!
Date published: 2019-04-02
Rated 5 out of 5 by from Beautiful piece I bought this in conjunction with the valet hanging shelves for a whole closet renovation and I am beyond thrilled with it. It did arrive slightly damaged at the top but not noticeable from the front and Ballard did credit my account for a fair amount. I love the fabric lined drawers and how smoothly they operate. You can not have more than one drawer even slightly opened at the same time but that's not an issue. This piece really transforms my closet into the beautiful space I needed.
Date published: 2019-03-18
Rated 5 out of 5 by from Meets my needs perfectly! This piece seems well built and can be used for clothes, linens, etc.!
Date published: 2018-11-25
Rated 5 out of 5 by from Great quality! We recently purchased two of these and one of the ones with hanging space for a bedroom where there is no closet. The quality is exceptional and the look is like great furniture. We're really happy with our purchase of these items.
Date published: 2018-10-25
Rated 5 out of 5 by from You Deserve This! Sturdy, well-made and well-designed, this piece is just what my closet needed! The drawers only open one at a time, so the tip-factor is greatly reduced; and it comes with hardware to anchor it to the wall, just in case. The drawers are a bit small, but they are lined with mushroom-colored velvet, which gives it a luxe feel. I purchased this with several other Sarah Storage pieces and am so happy that I did. I feel so much better about my closet now! Not only is it well-organized, it's beautiful, too!
Date published: 2018-06-04
Rated 5 out of 5 by from Great quality Looks perfect in our 1898 home, great amount of storage. Leveling hardware was appreciated!
Date published: 2017-03-27
Rated 4 out of 5 by from Love. Love. Drawers are loud when you close them but it’s a safety feature. But affordable compared to other options that offer the same look.
Date published: 2021-04-27
Rated 4 out of 5 by from Sarah Storage Tower - Drawers & Shelves Attractive and useful addition to current clothing storage. Love the safety features; locking the three large drawers so that only one can be open at a time is very helpful. Also, while we in earthquake country are usually prepared to brace tall furniture, it was great to find the necessary bracing materials automatically came with the tower.
Date published: 2020-09-18
Rated 4 out of 5 by from Pretty closet components I bought 3 pieces from this closet line and then had someone build out the portion for hanging with some additional shelves (painted to match). This is a great piece and good quality. I don't like that the bottom is open, so we applied a board (painted to match) at the bottom so dirt/dust doesn't get trapped under there (it would be impossible to completely clean under this!). Also, while the sculpted wood at the top is pretty, it makes it difficult to store things at the top.
Date published: 2020-02-28
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Product:ML017-Sarah Storage Tower - Drawers & Shelves