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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Sarah Storage Tower - Drawers & Shelves is rated 4.8 out of 5 by 31.
Rated 5 out of 5 by from Perfect size Excellent addition to my narrow walk in closet. Just what I expected and needed
Date published: 2019-09-13
Rated 5 out of 5 by from Perfect closet organizer I ordered these products months ago for a new addition we built. After looking and pricing out closet companies and their cost I stumbled across these pieces. Well made, a third of the cost of other closet organizers and perfect for what we were looking for.
Date published: 2019-06-24
Rated 5 out of 5 by from Tons of storage space! I bought two of the storage towers and a single chest to go between them. I was looking for both closed and open storage for books and decorative items and these pieces fit the bill perfectly. I just ordered the small Audrey mirror to go over the middle chest and it is arriving today. So pleased with the quality and good looks of these pieces!
Date published: 2019-04-02
Rated 5 out of 5 by from Beautiful piece I bought this in conjunction with the valet hanging shelves for a whole closet renovation and I am beyond thrilled with it. It did arrive slightly damaged at the top but not noticeable from the front and Ballard did credit my account for a fair amount. I love the fabric lined drawers and how smoothly they operate. You can not have more than one drawer even slightly opened at the same time but that's not an issue. This piece really transforms my closet into the beautiful space I needed.
Date published: 2019-03-18
Rated 5 out of 5 by from Meets my needs perfectly! This piece seems well built and can be used for clothes, linens, etc.!
Date published: 2018-11-25
Rated 5 out of 5 by from Great quality! We recently purchased two of these and one of the ones with hanging space for a bedroom where there is no closet. The quality is exceptional and the look is like great furniture. We're really happy with our purchase of these items.
Date published: 2018-10-25
Rated 5 out of 5 by from You Deserve This! Sturdy, well-made and well-designed, this piece is just what my closet needed! The drawers only open one at a time, so the tip-factor is greatly reduced; and it comes with hardware to anchor it to the wall, just in case. The drawers are a bit small, but they are lined with mushroom-colored velvet, which gives it a luxe feel. I purchased this with several other Sarah Storage pieces and am so happy that I did. I feel so much better about my closet now! Not only is it well-organized, it's beautiful, too!
Date published: 2018-06-04
Rated 5 out of 5 by from Great quality Looks perfect in our 1898 home, great amount of storage. Leveling hardware was appreciated!
Date published: 2017-03-27
Rated 4 out of 5 by from Love. Love. Drawers are loud when you close them but it’s a safety feature. But affordable compared to other options that offer the same look.
Date published: 2021-04-27
Rated 4 out of 5 by from Sarah Storage Tower - Drawers & Shelves Attractive and useful addition to current clothing storage. Love the safety features; locking the three large drawers so that only one can be open at a time is very helpful. Also, while we in earthquake country are usually prepared to brace tall furniture, it was great to find the necessary bracing materials automatically came with the tower.
Date published: 2020-09-18
Rated 4 out of 5 by from Pretty closet components I bought 3 pieces from this closet line and then had someone build out the portion for hanging with some additional shelves (painted to match). This is a great piece and good quality. I don't like that the bottom is open, so we applied a board (painted to match) at the bottom so dirt/dust doesn't get trapped under there (it would be impossible to completely clean under this!). Also, while the sculpted wood at the top is pretty, it makes it difficult to store things at the top.
Date published: 2020-02-28
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Product:ML017-Sarah Storage Tower - Drawers & Shelves