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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Sarafina Rug is rated 3.9 out of 5 by 10.
Rated 5 out of 5 by from Lovely traditional pattern with modern colors I love the pattern in traditional Persian rugs, but the reds/browns don't work for my house. I was so happy to see this beautiful pattern with such fresh colors! The teal is a rich sea-green/blue and has grey, sage and mocha accents. It looks stunning with my living room colors of white, mint, dark hickory and green. It would also look incredible with navy and whitewash wood! The pile is very plush, and sheds the usual amount expected for area rugs. I'm using mine over wall-to-wall carpet, so I did not use a rug pad. I would purchase again!
Date published: 2014-03-12
Rated 5 out of 5 by from Great place to start I used this rug as a starting point for a recent re-decoration. I loved it in the catalogue because it offered a traditional feel with updated colors. I loved the rug even more when it came. It is a much denser pile than I expected (even though I got the sample) and the pile height makes it a very luxurious rug. The blue-green is muted by a grey tone, but the color definitely reads blue-green. The wool feels great. There have been a few yarns that have come loose from the pile. This rug through Ballard was an excellent price, I really compared prices extensively. I found the customer service very helpful with all my questions and concerns. As usual Ballard comes through
Date published: 2013-05-23
Rated 5 out of 5 by from Beautiful rugs for the price I have three of these in my master bedroom and they are terrific- beautiful colors (true to the photos on my computer), nice thick rugs. I am using the basic rug pads with them, and they work great for keeping the rugs in place on my hardwood floors.
Date published: 2012-07-18
Rated 5 out of 5 by from Beautiful rug! Colors are true. Nice, soft feel underfoot. It really pulled my living room together.
Date published: 2012-06-30
Rated 5 out of 5 by from Beautiful Rugs I ordered two of these rugs in the 2' x 3' size and I love them. I put them in my kitchen, one in front of my range and the other in front of the sink. I have regular knee and back pain and these are very thick and give me padding to stand on while I'm cooking, which really helps my joints. The colors are great, too!!
Date published: 2012-02-28
Rated 5 out of 5 by from Beautiful colors and heavy duty I have this runner in my master bathroom. The colors are wonderful and the rug is very heavy duty. The mocha has more of a red/brown than just brown color, but it works fine in my space.
Date published: 2011-12-14
Rated 4 out of 5 by from Great rug, but not color on computer I love this rug; however, I wanted the bright vibrant color shown on my computer. The color is grayed-out and not vibrant. I do like the color, but it was just not what I expected. It looks great in the room and I am happy with it in every other way. If it came in round, I would order another one for a room that gets lots of light. It is quite thick and my dogs love to nap on it. The sea-green color works well.
Date published: 2014-07-28
Rated 3 out of 5 by from Get the swatch Overall, rug not as nice as pictured. Weave not as fine, or refined. The web site description says the color is 'spa'. The swatch says it's 'teal'. The tag on the delivered product says 'sea green'. Hmmm. Order the swatch. Mine came one day after the rugs, even though the rugs were supposed to be delayed for a month and a half. (I thought that if I ordered them the same day, I'd get the swatch and have plenty of time to cancel the order if I wasn't happy with it.) To their credit, Ballard offered to take back the unopened rugs - but I tried them and am relatively pleased, if not overwhelmingly so. A coupon helped ease some of the disappointment.
Date published: 2012-08-19
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Product:RT157-Sarafina Rug