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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Sarafina Rug is rated 3.9 out of 5 by 10.
Rated 5 out of 5 by from Lovely traditional pattern with modern colors I love the pattern in traditional Persian rugs, but the reds/browns don't work for my house. I was so happy to see this beautiful pattern with such fresh colors! The teal is a rich sea-green/blue and has grey, sage and mocha accents. It looks stunning with my living room colors of white, mint, dark hickory and green. It would also look incredible with navy and whitewash wood! The pile is very plush, and sheds the usual amount expected for area rugs. I'm using mine over wall-to-wall carpet, so I did not use a rug pad. I would purchase again!
Date published: 2014-03-12
Rated 5 out of 5 by from Great place to start I used this rug as a starting point for a recent re-decoration. I loved it in the catalogue because it offered a traditional feel with updated colors. I loved the rug even more when it came. It is a much denser pile than I expected (even though I got the sample) and the pile height makes it a very luxurious rug. The blue-green is muted by a grey tone, but the color definitely reads blue-green. The wool feels great. There have been a few yarns that have come loose from the pile. This rug through Ballard was an excellent price, I really compared prices extensively. I found the customer service very helpful with all my questions and concerns. As usual Ballard comes through
Date published: 2013-05-23
Rated 5 out of 5 by from Beautiful rugs for the price I have three of these in my master bedroom and they are terrific- beautiful colors (true to the photos on my computer), nice thick rugs. I am using the basic rug pads with them, and they work great for keeping the rugs in place on my hardwood floors.
Date published: 2012-07-18
Rated 5 out of 5 by from Beautiful rug! Colors are true. Nice, soft feel underfoot. It really pulled my living room together.
Date published: 2012-06-30
Rated 5 out of 5 by from Beautiful Rugs I ordered two of these rugs in the 2' x 3' size and I love them. I put them in my kitchen, one in front of my range and the other in front of the sink. I have regular knee and back pain and these are very thick and give me padding to stand on while I'm cooking, which really helps my joints. The colors are great, too!!
Date published: 2012-02-28
Rated 5 out of 5 by from Beautiful colors and heavy duty I have this runner in my master bathroom. The colors are wonderful and the rug is very heavy duty. The mocha has more of a red/brown than just brown color, but it works fine in my space.
Date published: 2011-12-14
Rated 4 out of 5 by from Great rug, but not color on computer I love this rug; however, I wanted the bright vibrant color shown on my computer. The color is grayed-out and not vibrant. I do like the color, but it was just not what I expected. It looks great in the room and I am happy with it in every other way. If it came in round, I would order another one for a room that gets lots of light. It is quite thick and my dogs love to nap on it. The sea-green color works well.
Date published: 2014-07-28
Rated 3 out of 5 by from Get the swatch Overall, rug not as nice as pictured. Weave not as fine, or refined. The web site description says the color is 'spa'. The swatch says it's 'teal'. The tag on the delivered product says 'sea green'. Hmmm. Order the swatch. Mine came one day after the rugs, even though the rugs were supposed to be delayed for a month and a half. (I thought that if I ordered them the same day, I'd get the swatch and have plenty of time to cancel the order if I wasn't happy with it.) To their credit, Ballard offered to take back the unopened rugs - but I tried them and am relatively pleased, if not overwhelmingly so. A coupon helped ease some of the disappointment.
Date published: 2012-08-19
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