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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.6 out of 5 by 8 reviewers.
Rated 1 out of 5 by Beware of Square Size :-( I ordered the black Safi rug in a 6'7" square size on behalf of my workplace for placement in our newly remodeled waiting area. While the rug itself and the pattern were very beautiful, it was spoiled by a strange binding treatment. Two of the edges were very nicely bound in black, and two of the edges were finished by simply folding the edge over and securing it with glue. The crease of the two folded edges forced the inner lighter color of the rug outward, giving the rug an appearance of having a white unfinished line down the edge. Having these two edges folded under also created a sort of "bump" on the edge that is unattractive and does not match the other two finished edges. We were advised by Ballard customer service (I'd give 5 stars for outstanding customer service, but this is a rating for the product only, thus my one star rating) that this is not acceptable, that all four sides should be bound in the same manner. They felt that this had to be an anomaly, offered to send me a new rug, and instructed me how to return the first one. I did that, and when we received the second rug, it had the exact same issue, only this one was worse than the first. In addition to the varied edge bindings, the folded edges were uneven at the corners giving the whole rug the appearance of an imperfectly shaped square. I called Ballard, and again, was assured that this is not acceptable. They asked me to send them pictures of the defective 2nd rug, which I did (see pics), so they could follow up with the manufacturer. I hope they are able to correct the problem, or at least indicate in the website description that this square rug has 2 bound edges and 2 folded edges. Except for the binding issue, the rug would have been perfect for our needs. We will not be attempting to order this rug a third time, but will order another style instead, the Marina. (I have previously ordered Marina for my home and have been very pleased with it; it's bound nicely on all four sides.) With the exception of this one product, overall I have been very happy with other purchases I've made from Ballard Designs, and I'm especially impressed with their thoughtful customer service as they handled this issue. September 26, 2015
Rated 2 out of 5 by Ok, but mine came defected The rug looks ok. It is much darker than showed at the website. I would keep it but mine came defected. The borders are not even and two corners contain a huge amount of glue over it. Returning.... August 29, 2015
Rated 5 out of 5 by Quality product I was very satisfied with this product. It looks like what was shown on-line. The color looks nice and appears that it will be ideal for my front door entrance. I also bought a smaller size for the door entering onto the back screened porch. I like that it will easy for cleaning purposes. June 20, 2015
Rated 5 out of 5 by Awesome! This rug is amazing! I put it in my breakfast room & it's beautiful! June 11, 2015
  • 2016-08-12 T11:18:27.595-05:00
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Product:RW233-Safi Indoor/Outdoor Rug

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