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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Maryruth from
Beautiful, bright, cheerful colors. The rug is so soft and well made.
Date published: 2020-05-01
Rated 5 out of
5 by
Maryruth from
Sabine RugBeautiful, bright, cheerful colors. The rug is so soft and well made.
Date published: 2020-04-18
Rated 5 out of
5 by
Lydia H from
Beautiful high quality rug!I love my new rug! It is so lush and thick. So pretty!!
Date published: 2020-03-20
Rated 5 out of
5 by
JWoody from
Beautiful and High QualitySize is true to description, very pretty and great quality. Definitely needs a non-skid mat under it. Also, coloring is much more muted than photos in catalogue depict.
Date published: 2020-03-14
Rated 5 out of
5 by
Lovely in Ohio from
Gorgeous!Beautiful. I actually bought 3. One is 8x12 for my dining room. The other 2 are in my hallway/entry.
I have the teal blue green and the bright apple green as my accent colors. Could not be more perfect!
Date published: 2019-12-15
Rated 5 out of
5 by
Anonymous from
Thick Runner RugI love that my Golden’s hair rolls to the edge of this rug, but not on top.
It’s a nice, well-made rug, that feels great underfoot.
Date published: 2019-10-21
Rated 5 out of
5 by
Anonymous from
Sabine RugThe rug is very pretty...just the right balance of color on the runner I purchased.
Date published: 2019-09-29
Rated 5 out of
5 by
Chrissy S from
Perfect rugThis rug is perfect in my space and adds just the right pop of color! I was on the fence about buying it for so long that by the time I pulled the trigger I got a floor sample sale on a rug that never touched the floor. I am so happy I took the chance (final sale by the time I purchased). I absolutely adore this rug!
Date published: 2019-09-04
Rated 5 out of
5 by
CleoMaggie from
Great qualityWonderful quality, beautiful colors! Would recommend.
Date published: 2019-07-29
Rated 5 out of
5 by
trudy2010 from
Worthy purchaseGot a sample first so was certain of the colors and quality. Very pleased.
Date published: 2019-07-23
Rated 5 out of
5 by
Judy J from
Absolutely gorgeousThis is a thick luxurious wool rug. The quality is truly there. I did not realize that this was a Savafieh rug. Every time I receive your catalog, it’s like being in the candy store, soooo many luscious items.
Date published: 2019-06-28
Rated 5 out of
5 by
Chris P from
Love the rugLove our new rug. Put it in the kitchen and it is perfect!!
Date published: 2019-04-22
Rated 5 out of
5 by
Elizabeth1184 from
Beautiful colorsThis arrived yesterday and is perfect for our entry hall. The colors are more muted in person than depicted here, but there is still good intensity, particularly on the ‘dark’ side of the rug. It’s soft underfoot with a fairly thick pile—about an inch or so—so something to consider if a door will be passing over it. Ours is a tight squeeze with the front door but I can deal with it. Overall, I’m thrilled. Green is a tricky color to find right now and I needed some aqua and teal shades, as well. Blends great with my Ballard Courtney drapes in the adjoining rooms.
Date published: 2018-10-02
Rated 5 out of
5 by
Tanuja80 from
Subtle but brightens a roomI agree that the colors are softer than what is pictured but this still works in our space to brighten up the room. The quality seems good and there was no odor or wrinkles in the rug. It flattened quickly and I’m looking at purchasing another one in an adjacent room.
Date published: 2018-03-11
Rated 4 out of
5 by
TamiL from
Beautiful area rugThe area rug is beautiful and well made. My only criticism is that it sheds little fibers even after having it for 4 months.
Date published: 2021-03-14
Rated 4 out of
5 by
Christine M H from
New Sabine rug purchaseReally like the design but already see a couple areas where the yarns are coming out. Makes me concerned for how well it’s going to hold up over time.
Date published: 2021-03-07
Rated 4 out of
5 by
McKeon from
Found the oneLove the rug. I got the blue and the colors are more muted than the photos. I did get a swatch so I knew that when I ordered. I do really love the colors. It is also a nice thick pile. It has shed a bit but it has only been on the floor 2 weeks.
Date published: 2020-03-21
Rated 4 out of
5 by
AraGV from
Love the color but it sheds quite a bitThe rug is awesome and I would rate it a 5 except that it sheds a lot.
Date published: 2020-02-24
Rated 4 out of
5 by
JessicaK37 from
Beautiful but shedsThis rug is beautiful but it sheds a lot! Fits perfectly in our sunroom and compliments the colors very nicely.
Date published: 2020-02-22
Rated 4 out of
5 by
FL Bean from
Almost 5 star!I really love this rug. The colors are a lot more muted than what shows in the picture but my walls are a seafoam and furniture darker wood so it looks great in my living room. Thickness of the rug is comfortable to walk on. The only problem is the piling balls up constantly. I've had to vacuum this rug many of times and it's still happening. This issue is the only reason why I don't give it five stars.
Date published: 2019-03-26
Rated 4 out of
5 by
Lasart from
Love....but colors are much softer....I'm very happy with this rug which arrived in a timely manner. It laid flat right away no problems with odd smells or any of that... Very low shedding. the only reason for the four stars is that the colors are much softer than shown on at least my computer. but in my case that probably works better.
Date published: 2018-02-15
Rated 3 out of
5 by
Freya from
Colors are mutedI received a sample of the rug colors before ordering and they seemed brighter and more vibrant than the rug we received. As others have said, the colors are muted. The colors do not coordinate well with the jade/turquoise sofa I was trying to match. Instead of livening up our den, the rug, while pretty, is ho-hum. It is soft and I'll keep it. Also, as others have said, vacuuming produces handfuls of wool. I recommend it if you're looking for a soft rug in this muted palette.
Date published: 2019-08-04
Rated 2 out of
5 by
Jenn yes from
SheddingThe rug sheds too much. I have been using the vacuum at least once a week. Don’t recommend.
