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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rutland Counter Stool 4.5 5 52 52
Rutland Stools We love the Rutland stools. I bought four of them and they look great under my kitchen island. They are just short enough to push under the counter, so they don't obstruct the passageway. They are minimalistic, yet they have a rustic feel to them, as well. They are also comfortable enough to use without a round cushion, if you don't like that kind of thing. But more importantly, they are indestructible--my kids can't break them! LOL. February 1, 2013
Very interesting stool... I was so excited to get these stools. I looked a very long time for the "perfect set". The stools are very sturdy and they don't need to be put together. HOWEVER, they are rather "skinny" and I guess I thought they would be taller. I did know the height beforehand and measured, but since they have a back, it looks a little strange to me. The back seems very low to me; it throws the look of the stool off for me (maybe I'm a little OCD). BUT, when it's a focal point, I think you should love it. You have a stool with long skinny legs and a short back. The stools are growing on me, but I would say they aren't for everyone (especially if you have OCD:)). July 1, 2013
Everything I expected These stools are beautiful. Minimalist but bold looking, slightly rustic, strong, sturdy, but not too heavy. I received all three of them just four working days after ordering. Packaging is phenomenal, and absorbed the shipping abuse clearly inflicted upon them (damage to the styrofoam inserts, but no scratches or bumps on the stools). The finish is evenly black, slightly rough. The backs slip easily under my 36" countertops. As stated in other reviews: (1) to prevent scratching my wood floors, the feet require thicker flannel pads easily purchased at the grocery or hardware store; and (2) the rung where I plant my bare feet is flat and perpendicular to the floor, so is not round or comfortable -- I'll be looking for something to wrap that bar with. September 27, 2013
Elegant piece Beautiful, classy, elegant design; fits perfectly in my efficiency kitchen. October 15, 2013
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Product:ST251-Rutland Barstool

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