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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
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Riviera Indoor/Outdoor Rug is rated 4.8 out of 5 by 16.
Rated 5 out of 5 by from Perfect for our foyer We bought this rug in Mineral for our entry. Many times I have patted myself on the back for getting an indoor/outdoor rug and more times than I'd like we have dragged it out, hosed it off, and let it dry in the sun or wind. The color and pattern nicely bridge our rooms in 'Bone White' and 'Palladian Blue' with a mix of modern, contemporary, and antique furnishings. The polypropylene weave stands up to our dogs, cats, and active child and his friends. It's been a great purchase.
Date published: 2018-01-24
Rated 5 out of 5 by from very pretty The rug looks wonderful on my new grey deck with ultra modern furniture in taupes. The color and design was the perfect alternative to the straight lines above it.
Date published: 2017-06-15
Rated 5 out of 5 by from Easy to clean! I bought this for my kitchen, which is a high traffic area. Looks nice and is easy to clean!
Date published: 2017-04-30
Rated 5 out of 5 by from Perfect! We ordered this rug to replace another indoor/outdoor rug that had taken years of abuse by the front door of our ski condo. The old rug was thicker and, although it was frequently cleaned, it was a challenge to get deep into the fibers with the vacuum. Washing it was a possibility, but its thickness meant it required an industrial washer, which we do not have. I had ordered a smaller version of this rug and loved the way I could pop it in the washer or the sink and it would come out looking like new again! This rug is beautiful and thin so it can be much more easily washed! It sits nicely on the floor, too, without bunching up. It's a winner all around!
Date published: 2017-04-03
Rated 5 out of 5 by from Really beautiful rug! A great rug for the price! I purchased black. Really beautiful with my red leather sectional.
Date published: 2016-11-12
Rated 5 out of 5 by from Another excellent rug This is the fourth time I have ordered a rug from Ballard Designs, and I am happy as a clam. As you can see from the attached photo, I am using the Riviera Rug as a runner down my stairs. It is durable enough to withstand the wear and tear of 3 kids and a dog running up and down several times a day and adds a beautiful pop of color and interest when you walk in the front door.
Date published: 2016-10-27
Rated 5 out of 5 by from Love this rug! This rug is so pretty I bought a second one. I am using it under my breakfast room table, no worries about spills from visiting grandkids. This does not look like outdoor carpet at all. Very nice!
Date published: 2016-10-14
Rated 5 out of 5 by from Perfect outdoor rug! Loved this rug so much on my back patio that I ordered a second one for the front porch sitting area!
Date published: 2016-09-30
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Product:RW270-Riviera Indoor\/Outdoor Rug