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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Replacement Chair Cushion - 20x18 is rated 4.8 out of 5 by 37.
Rated 5 out of 5 by from the cushions are made well I had ordered taupe and cream stripe pillows and cushions a while back and needed more and i was so happy to find out that Ballard Designs still carried the same color! Thank you!
Date published: 2016-09-29
Rated 5 out of 5 by from Two Summers Down and Still Beautiful We are about to start our third summer season with these replacement cushions. I purchased the Sunbrella red canvas box edge cushions for 12 black wrought iron dining chairs and four chaise lounges. Not only do they still look stunning, but they have remained as firm and comfortable as the day they arrived and the color has not faded at all. Worth every penny!
Date published: 2015-04-11
Rated 5 out of 5 by from awesome cushions! After searching many websites, I found that Ballard Designs had the most choices and the best prices for outdoor cushions. I had to outfit 12 dining chairs. I used these as the cushion back. I chose the box welt version for the seat cushion. They look perfect together. I love that these are made with official Sunbrella material. Other websites had generic outdoor material that I was concerned would not coordinate with my other Sunbrella outdoor upholstered furniture. These are superbly made. My only complaint is the Ballard label and the Sunbrella label on each cushion. I am contemplating cutting each one off. I also wish they had a Velcro attachment option as a choice. I did not enjoy tying all 12 cushions on trying to make them all match.
Date published: 2015-03-26
Rated 5 out of 5 by from Terrific, just what I was looking for! I purchased six cushions in the kiwi/sand stripe to replace cushions for my existing patio set. These are of excellent quality…..nice sturdy fabric (Sunbrella), vibrant colors and nice long strings to tie to your chairs. I couldn't tell from the catalog how thick they were but they are about 3" and quite substantial. Very happy with this purchase!
Date published: 2014-05-22
Rated 5 out of 5 by from The cushions were of great quality. I love the color and the construction was great. I was also amazed at how quickly they arrived. Thank you!
Date published: 2014-05-07
Rated 5 out of 5 by from Look Great, Fit Perfectly I bought these as replacement cushions for outdoor dining seating bought elsewhere and they fit great. I bought the green (Kiwi, I believe) to go on black cast aluminum chairs and it's a nice combination. I've only had them a few months so I cannot attest to the durability yet.
Date published: 2014-05-02
Rated 5 out of 5 by from This product is of superior quality. These outdoor chair cushions have heft and refinement and help create a comfortable "outdoor room" in our backyard.
Date published: 2014-04-10
Rated 5 out of 5 by from Perfect for my porch! The chair and bench cushions I received look right at home on the front porch of our mountain stone and cedar house. I have hand made Appalachian bent wood furniture and the cushions complete the look.
Date published: 2013-08-10
Rated 5 out of 5 by from Outdoor Cushions Great look & quality material! I am very satisfied with the 4 cushions that I purchased! I would definitely order from Ballard Designs again.
Date published: 2013-05-27
Rated 5 out of 5 by from Very comfortable - perfect fit! I bought 6 of these cushions for my patio dining set. They fit great and the thick cushioning is so comfortable. Highly recomended!
Date published: 2012-12-19
Rated 5 out of 5 by from Nice quality fabric. Firm cushion Color is well reflected on website. Padding is thick and fabric feels and looks superior.
Date published: 2012-08-20
Rated 5 out of 5 by from Beautiful well made cushions Cushions are well made, attractive and are very comfortable. Ties are long enough to tie and secure cushions to patio furniture properly and are also sturdy so that they can not be torn off cushion if you tie too tight.
Date published: 2011-09-18
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