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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

Ballard Designs is happy to coordinate the shipping of our products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Ballard Designs will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so we can contact you with a quote.

Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT) or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Also, please be aware that although Ballard Designs supports manufactures’ warranties, our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.

If you have any questions, you may contact us via email, via fax at 1-800-989-4510, or via phone at 1-800-536-7551, Monday – Friday 8:00 am – 6:00 pm EST

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

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Options for purchase: Frame and Slipcover or Slipcover alone.
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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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Rebecca Chair Slipcover is rated 3.8 out of 5 by 4.
Rated 5 out of 5 by from Tales Of A Ballard Sofa and Chair - I have bought several chairs and sofas from Ballard Design over the years. When it comes right down to it, I love a nice, cozy, big arm chair to curl up in or sit in sideways and hang my legs over the side arm. I know. But these chairs are just great for lounging, reading, napping - name it. The last pair I ordered for a client were a bright coral color for their beach house...show stoppers. I was the first to sit in one and it felt a bit stiff. About the third day it began to feel "broken in". Recently I visited a friend who has one of my "old" Ballard chairs purchased more than 25 years ago for the sitting area off a master bedroom. The original Laura Ashley-ish fabric is a bit faded but still in excellent condition and in some ways even more special to me. Both the chair and ottoman are as sturdy and comfortable as the day I bought them. Just a little more broken in and a bit softer....perfect in fact. I had a Ballard sofa that now belongs to my same friend. It has 2 slipcovers, one for summer and one for winter. It lived a long and happy life at our busy house in Maine and is now doing the same in hers. One of the kids friends stayed at our house often starting when he was about 15. He called recently to ask where I got the sofa and what it cost. I asked if he was planning to steal it and he said he was planning to buy one for the home he shares with his fiance. In his late 30's now, he's a big, hulking, happy guy who loves the outdoors. He was sometimes a large and growly bear in his teens but always had a sentimental side about certain things. When it comes time to relax in front of the fire, watch a football game, play Scrabble or just hang out - everyone should have a sofa like it. I'm so touched he wants his own. When visiting my friend in Maine, I sometimes sit in my old Ballard chair in the upstairs bedroom, wrapped in a quilt. I watch the falling snow by the moonlight silently dusting the evergreens in the yard below with sparkling white crystals. My Ballard chair magically makes life even better with age.
Date published: 2017-12-06
Rated 5 out of 5 by from great white slipcovered chair for the price These chairs arrive in the biggest box you've ever seen. They are great looking and comfortable. Back is firm, pillows recommended. Only caveat is to put back slipcovers when still damp, otherwise it's quite a struggle. I am happy with this chair.
Date published: 2014-05-16
Rated 4 out of 5 by from Love it! Ordered 2 of these for my library in the Super White Twill. Got slipcovers quickly but had to wait ages for the chair frames. Worth the wait though. The chairs are very comfortable and the slip covers go on nicely. The white is not quite as dazzlingly white as the "Super White" it was called but goes with everything and not beige by a long shot.
Date published: 2015-03-18
Rated 1 out of 5 by from Hard- Not comfortable I just received this chair today. I ordered it based on the other reviews that it was comfortable, and of course I liked the style. The chair I received is hard as rocks. I'm wondering if they changed the fill of the cushions since the other reviews because my experience is drastically different. I would not recommend if you want to sit and relax on this chair.
Date published: 2015-09-17
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*Please note: Digital images of custom upholstery created with our online tools may differ in pattern placement from the actual item.
*Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UR110-Rebecca Chair Slipcover