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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Ravello Indoor/Outdoor Rug is rated 4.6 out of 5 by 27.
Rated 5 out of 5 by from Perfect purchase! I wanted an area rug that would look attractive, but hold up to pets. This is both. Very easy to clean. Pet stains wipe up with no residue and the cat cannot scratch and pull the fibers! Looks great too!
Date published: 2016-08-12
Rated 5 out of 5 by from Ravello Indoor/Outdoor I have purchased several Indoor/Outdoor rugs from Ballard Designs and love them all. The colors are as described and shown. They were shipped/received very quickly.
Date published: 2015-11-22
Rated 5 out of 5 by from Fabulous Rug! Bought this rug in the grey for the balcony at our new condo. It looks beautiful and feels very durable. It looks even better in person than the catalog/internet picture, however, the colors are very true to the actual color. I would definitely recommend this rug!
Date published: 2015-11-18
Rated 5 out of 5 by from Very pleased We have this in our apt foyer, so heavy foot traffic (which is part of the reason we thought an indoor-outdoor rug would work well). It is about one month old so I can't speak to wear yet but it looks great. We got the silver and colors are true to catalog. It's our first purchase with Ballard and experience was very easy.
Date published: 2015-05-09
Rated 5 out of 5 by from Pretty design I was looking for a rug for my front hall that wouldn't show dirt and that would allow my doors to open over it. This one filled the bill. It took awhile to lie flat, but I was pleased with my purchase.
Date published: 2014-09-21
Rated 5 out of 5 by from Very pretty rug, easy clean up! I love this rug. I have it in the "teal" color. (light teal is really just the accent color - the main colors are a medium taupe brown and natural colored flowers) I've placed it in my living room where I have a mostly light blue sofa and it looks positively lovely. I've had this rug for about 1 year now. I've had no fraying and the rug edges have always lied flat. I have pets and, therefore, have had to clean a few messes and the rug clean like a champ (this is the reason I decided on an indoor/outdoor rug). I'm very happy with this purchase.
Date published: 2014-06-22
Rated 5 out of 5 by from Will buy this product again. I am very impressed with the quality of this rug. Very well made, heavy duty, feels like it will last a long time.
Date published: 2014-05-29
Rated 5 out of 5 by from Beautiful and functional I put this in my breakfast room under the kitchen table and it not only looks pretty but gives the room a cozier feel. I used the rug pad with it and it lies flat and low and does not slide. The easy care rug is perfect for this room.
Date published: 2014-04-05
Rated 5 out of 5 by from Fabulous! These rugs are great, and so durable and low maintenance. I have cats and dogs and live in the city in a townhouse so I really want to keep my place as dust / pollen / dirt free as possible. These are surprisingly soft, no crunchy or squeaky sound when walking on them, and there's no shedding fibers which was a problem when I kept wool rugs on the floors. Also, at this price point, I can always replace if I get tired of the style in a few years and it's not a huge investment.
Date published: 2014-03-14
Rated 5 out of 5 by from Looks great and cleans easily We live in the country and have a puppy and needed a rug for our front entry. This rug looks classy and doesn't show dirt. When the inevitable happened, the "accident" rinsed off easily with a hose, and the rug dried quickly. I shopped a lot before choosing this rug and am very happy with my purchase.
Date published: 2013-03-27
Rated 5 out of 5 by from Great rug at a great price! Putting the rug in a small basement room to soften the space over top of laminate flooring. The colors are as shown except the "tan" color is a little more yellow, gold, and goes quite well with our light colored laminate floors.
Date published: 2012-09-17
Rated 5 out of 5 by from Great outdoor/indoor rugs This will be my 4th outdoor run from Ballard. I was so impressed with the quality of the other rugs that I bought this to go into my den. My dog lounges around eating snacks and goodies while I watch TV in the den. She makes quite a mess. Which brings me to the best part of these rugs; I can take them outside and wash them down and they look like brand new. After 5 years on my back porch and front entrance (which gets a lot of sun) my other rugs, the Navarre Indoor/Outdoor rugs, have never even faded. I can't recommend these type rugs from Ballard enough. Worth every penny. You won't be sorry.
Date published: 2012-09-13
Rated 5 out of 5 by from Excellent choice I purchased this rug for our covered front entry to hide an unattractive concrete floor. Its subtle design goes beautifully with the "wrought iron" style glider and large pots of annuals. The color is exactly as depicted online. Best of all, the rug arrived less than 72 hours after I ordered it.
Date published: 2012-05-13
Rated 5 out of 5 by from Beautiful! This rug is really lovely. We have it in our kitchen. I was worried that it might not lay flat (we have had other rugs that came rolled that never have flattened all the way) - but it stayed flat after a couple of days. It is very easy to vacuum - I have not had to wash it yet. I have gotten lots of compliments on it. We bought the gray one to pick up colors from a slate floor in another room, and it works very well. Very happy with this purchase.
Date published: 2012-04-30
Rated 5 out of 5 by from great rug! I purchased this rug for our Carolina room. It's perfect and beautiful. Color as pictured in catalog. My husband and I love it!
Date published: 2012-04-29
Rated 4 out of 5 by from Very Beautiful, but not lying flat yet This rug is everything I thought it would be and is exceptionally beautiful for an outdoor rug. However, it still isn't lying flat after a few weeks of being on my screened porch floor. I don't know if the cool weather might be affecting it, but I am hoping once things warm up, it will stop waving back at me.
Date published: 2012-04-30
Rated 3 out of 5 by from beautiful colors Great rug for the price--only problem is that one side of the rug came with a BIG glob of glue holding the fold of the rug. I just need to sew the end up and it should be fine. Other than that, the rug is beautiful in our breakfast area!!
Date published: 2014-03-31
Rated 2 out of 5 by from Ravello Rug I love the rug color and design and I think it was very true to the images online. My one and only complaint is the edges/binding seem like they are raviling already. I think the price was very reasonable.
Date published: 2012-09-07
Rated 1 out of 5 by from fades in one season I initially bought 2 of the largest Ravello for our large patio that is under a deck. I then ordered a 3rd rug for a 3rd area of the same patio. By time I received it the first 2 were totally faded. This was only a couple months after putting down the first 2....... On my deck above there are 4 unfaded rugs where the sun hits directly. The pattern of this rug is beautiful and even the fading wouldn't bother me so much if it was evenly distributed .. closest to the sun is faded the most. The third rug l has not caught up with the first 2. I will replace all of them soon. The first 2 are also unraveling at the edge.
Date published: 2013-06-20
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Product:RW208-Ravello Indoor\/Outdoor Rug